# Manual sync for SaaS Connectivity connector **URL:** \ **Category:** SHF Discussion and Questions\ **Tags:** identity-security-cloud, saas-connector\ **Created:** [November 10, 2023, 2:14am UTC](https://developer.sailpoint.com/discuss/t/manual-sync-for-saas-connectivity-connector/20754 "2023-11-10T02:14:00Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![ralph-mishiev](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/ralph-mishiev/32/31568_2.png) [@ralph-mishiev](https://developer.sailpoint.com/discuss/u/ralph-mishiev)\ **Post date:** [November 10, 2023, 2:14am UTC](https://developer.sailpoint.com/discuss/t/manual-sync-for-saas-connectivity-connector/20754/1 "2023-11-10T02:14:00Z")
I have recently build/deployed SaaS Connectivity connector in our tenant. Everything is working fine, I am able to create/update/aggregate accounts. I am also able to do attribute sync on individual accounts (using Synchronize Attribute option). Issue is that I am getting error when trying manual sync for SaaS Connectivity connector: “The following error occurred when queueing the attribute sync for this source:” Note: there is nothing in events logs and there is nothing in connector logs (sail conn logs tail) Question: does manual aggregation supposed to work for SaaS Connectivity connectors? ![Screenshot 2023-11-09 at 5.25.45 PM](https://global.discourse-cdn.com/sailpoint/original/2X/a/a727f46345b20672672dd82095b8bd5ef12b1bfa.png) ---
**Author:** ![colin\_mckibben](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/colin_mckibben/32/37182_2.png) [@colin\_mckibben](https://developer.sailpoint.com/discuss/u/colin_mckibben)\ **Post date:** [November 13, 2023, 2:48pm UTC](https://developer.sailpoint.com/discuss/t/manual-sync-for-saas-connectivity-connector/20754/2 "2023-11-13T14:48:21Z")
What is the difference between attribute sync on individual account and manual sync? Are those two different UI options? ---
**Author:** ![ralph-mishiev](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/ralph-mishiev/32/31568_2.png) [@ralph-mishiev](https://developer.sailpoint.com/discuss/u/ralph-mishiev)\ **Post date:** [November 17, 2023, 5:48pm UTC](https://developer.sailpoint.com/discuss/t/manual-sync-for-saas-connectivity-connector/20754/3 "2023-11-17T17:48:45Z")
I was referring to Sync button on “Account Sync” page in Connector UI in IDN I just tried again today and it appears to be working now, nothing changed… ---
**Author:** ![colin\_mckibben](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/colin_mckibben/32/37182_2.png) [@colin\_mckibben](https://developer.sailpoint.com/discuss/u/colin_mckibben)\ **Post date:** [November 17, 2023, 6:16pm UTC](https://developer.sailpoint.com/discuss/t/manual-sync-for-saas-connectivity-connector/20754/4 "2023-11-17T18:16:40Z")
To get an answer to this, your best bet is to contact support. They may be able to isolate the cause via your logs. ---
**Author:** ![ralph-mishiev](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/ralph-mishiev/32/31568_2.png) [@ralph-mishiev](https://developer.sailpoint.com/discuss/u/ralph-mishiev)\ **Post date:** [December 1, 2023, 7:18pm UTC](https://developer.sailpoint.com/discuss/t/manual-sync-for-saas-connectivity-connector/20754/5 "2023-12-01T19:18:21Z")
Thanks, I will work with support if I noticed issue again! ---
**Author:** ![colin\_mckibben](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/colin_mckibben/32/37182_2.png) [@colin\_mckibben](https://developer.sailpoint.com/discuss/u/colin_mckibben)\ **Post date:** [December 1, 2023, 7:23pm UTC](https://developer.sailpoint.com/discuss/t/manual-sync-for-saas-connectivity-connector/20754/6 "2023-12-01T19:23:07Z")
If you do find an answer, please update this post so others can benefit from the solution. ---
**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\ **Post date:** [January 30, 2024, 7:23pm UTC](https://developer.sailpoint.com/discuss/t/manual-sync-for-saas-connectivity-connector/20754/7 "2024-01-30T19:23:35Z")
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