# Manager not updating in Identityiq **URL:** \ **Category:** IIQ Discussion and Questions\ **Tags:** identityiq\ **Created:** [April 21, 2026, 7:35am UTC](https://developer.sailpoint.com/discuss/t/manager-not-updating-in-identityiq/204894 "2026-04-21T07:35:15Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![mayamis1703eq](https://avatars.discourse-cdn.com/v4/letter/m/f1d935/32.png) [@mayamis1703eq](https://developer.sailpoint.com/discuss/u/mayamis1703eq)\ **Post date:** [April 21, 2026, 7:35am UTC](https://developer.sailpoint.com/discuss/t/manager-not-updating-in-identityiq/204894/1 "2026-04-21T07:35:15Z")
## Which IIQ version are you inquiring about? _8.3P4_ ## Share all details about your problem, including any error messages you may have received. _Even after the manager attribute is changing and is not present Manager attrbiute is not updating on identity and it is coming some random value from meta data._ ---
**Author:** ![pradeep1602](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/pradeep1602/32/30858_2.png) [@pradeep1602](https://developer.sailpoint.com/discuss/u/pradeep1602)\ **Post date:** [April 21, 2026, 8:03am UTC](https://developer.sailpoint.com/discuss/t/manager-not-updating-in-identityiq/204894/2 "2026-04-21T08:03:03Z")
Hi @mayamis1703eq Have you defined manager correlation for the HRMS application as well as mapped the manager mapping in identity attributes. If yes please share more information to be able to help you ---
**Author:** ![mayamis1703eq](https://avatars.discourse-cdn.com/v4/letter/m/f1d935/32.png) [@mayamis1703eq](https://developer.sailpoint.com/discuss/u/mayamis1703eq)\ **Post date:** [April 21, 2026, 8:11am UTC](https://developer.sailpoint.com/discuss/t/manager-not-updating-in-identityiq/204894/3 "2026-04-21T08:11:29Z")
Hi @pradeep1602 : I have done both. ---
**Author:** ![pradeep1602](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/pradeep1602/32/30858_2.png) [@pradeep1602](https://developer.sailpoint.com/discuss/u/pradeep1602)\ **Post date:** [April 21, 2026, 8:12am UTC](https://developer.sailpoint.com/discuss/t/manager-not-updating-in-identityiq/204894/4 "2026-04-21T08:12:54Z")
@mayamis1703eq Can you share your configuration, a dialouge does not really help determine the issue ---
**Author:** ![mayamis1703eq](https://avatars.discourse-cdn.com/v4/letter/m/f1d935/32.png) [@mayamis1703eq](https://developer.sailpoint.com/discuss/u/mayamis1703eq)\ **Post date:** [April 21, 2026, 9:50am UTC](https://developer.sailpoint.com/discuss/t/manager-not-updating-in-identityiq/204894/5 "2026-04-21T09:50:10Z")
Hi @pradeep1602 : The issue i am facing is while the manager changes , the values do not update in identity. other wise it is working properly. Thank you! ---
**Author:** ![kumarSinghM](https://avatars.discourse-cdn.com/v4/letter/k/ecb155/32.png) [@kumarSinghM](https://developer.sailpoint.com/discuss/u/kumarSinghM)\ **Post date:** [April 21, 2026, 9:53am UTC](https://developer.sailpoint.com/discuss/t/manager-not-updating-in-identityiq/204894/6 "2026-04-21T09:53:52Z")
Hi @mayamis1703eq Is the new manager value getting updated in the auth source link in SailPoint? If it is updated in the link then make sure that you run the Identity Refresh with **Refresh Identity Attributes** and **Refresh manager status,** option selected. ---
**Author:** ![haideralishaik](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/haideralishaik/32/20414_2.png) [@haideralishaik](https://developer.sailpoint.com/discuss/u/haideralishaik)\ **Post date:** [April 21, 2026, 10:50am UTC](https://developer.sailpoint.com/discuss/t/manager-not-updating-in-identityiq/204894/7 "2026-04-21T10:50:49Z")
hi @mayamis1703eq Can you share your Manager attribute identity mappings \> Mainly the Edit mode information? ![image](https://global.discourse-cdn.com/sailpoint/original/3X/8/2/82f9e892f3e05f88d5d426fed784bbe4f1f4bce6.png) ---
**Author:** ![mayamis1703eq](https://avatars.discourse-cdn.com/v4/letter/m/f1d935/32.png) [@mayamis1703eq](https://developer.sailpoint.com/discuss/u/mayamis1703eq)\ **Post date:** [April 21, 2026, 10:50am UTC](https://developer.sailpoint.com/discuss/t/manager-not-updating-in-identityiq/204894/8 "2026-04-21T10:50:59Z")
Hi @kumarSinghM : New manager is coming as null but still old value is showing ---
**Author:** ![mayamis1703eq](https://avatars.discourse-cdn.com/v4/letter/m/f1d935/32.png) [@mayamis1703eq](https://developer.sailpoint.com/discuss/u/mayamis1703eq)\ **Post date:** [April 21, 2026, 10:56am UTC](https://developer.sailpoint.com/discuss/t/manager-not-updating-in-identityiq/204894/9 "2026-04-21T10:56:55Z")
Hi @haideralishaik :PFB Thank you! ![image](https://global.discourse-cdn.com/sailpoint/original/3X/b/7/b7758342dd892f4d05574ea91d949a8101a4687d.png) ---
**Author:** ![haideralishaik](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/haideralishaik/32/20414_2.png) [@haideralishaik](https://developer.sailpoint.com/discuss/u/haideralishaik)\ **Post date:** [April 21, 2026, 11:09am UTC](https://developer.sailpoint.com/discuss/t/manager-not-updating-in-identityiq/204894/10 "2026-04-21T11:09:22Z")
hi @mayamis1703eq Yes, this is expected if **Manager attribute is read‑only in Edit Mode**. You have a few valid ways to handle this, depending on the desired behavior: **Option 1: Make the attribute editable permanently** If you want the Manager value to remain as manually set and _not_ be overridden by refresh or source data, mark the attribute as **Editable** and remove/disable any correlation logic. This makes the identity value authoritative. **Option 2: Use a Value Change Rule (recommended)** Implement a **Value Change Rule** (or adjust the managerCorrelationRule) to control when the Manager value should be recalculated. This allows you to: - Respect manual changes when needed - Fall back to source/correlation logic otherwise This is the safest and most flexible approach. **Option 3: Rely only on the source (best long-term)** Keep the Manager attribute **read‑only** and ensure the correct value is coming from the authoritative source or correlation attributes. Manual edits should not be expected in this model. ---
**Author:** ![mayamis1703eq](https://avatars.discourse-cdn.com/v4/letter/m/f1d935/32.png) [@mayamis1703eq](https://developer.sailpoint.com/discuss/u/mayamis1703eq)\ **Post date:** [April 21, 2026, 11:17am UTC](https://developer.sailpoint.com/discuss/t/manager-not-updating-in-identityiq/204894/11 "2026-04-21T11:17:34Z")
Hi @haideralishaik : I didn’t understood. ![image](https://global.discourse-cdn.com/sailpoint/original/3X/9/f/9fc963ceb72c0fd2180da9459d6feefbe6a75ef6.png) Read only means value will be updated on next aggregation, right? So manager should be set to blank automatically. Please elaborate if i am not getting it right ---
**Author:** ![haideralishaik](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/haideralishaik/32/20414_2.png) [@haideralishaik](https://developer.sailpoint.com/discuss/u/haideralishaik)\ **Post date:** [April 21, 2026, 11:23am UTC](https://developer.sailpoint.com/discuss/t/manager-not-updating-in-identityiq/204894/12 "2026-04-21T11:23:03Z")
@mayamis1703eq Got it — let me simplify this. **Read‑only does NOT mean IIQ will clear the value automatically.** It only means you **cannot edit it from the Identity UI**. The value will be set **only when aggregation or identity refresh provides a manager value from source / correlation logic**. So: - If the **source sends a manager** → IIQ updates it - If the **source sends nothing** → IIQ keeps the last calculated value (it won’t blank it by itself) That’s why you’re seeing “unexpected” values. If you want: - **Manual value to stick regardless of source** → use **Edit Mode = Permanent** - **Manual value temporarily, but allow source to overwrite later** → **Temporary** - **Fully source‑driven behavior (recommended)** → keep **Read‑only** and ensure the authoritative source or manager correlation is correct In short: manager won’t auto‑blank just because it’s read‑only — it only changes when a refresh supplies a value. Hope this clarifies it 👍 ---
**Author:** ![mayamis1703eq](https://avatars.discourse-cdn.com/v4/letter/m/f1d935/32.png) [@mayamis1703eq](https://developer.sailpoint.com/discuss/u/mayamis1703eq)\ **Post date:** [April 21, 2026, 11:29am UTC](https://developer.sailpoint.com/discuss/t/manager-not-updating-in-identityiq/204894/13 "2026-04-21T11:29:42Z")
Hi @haideralishaik : Then what should i do if i want to update it to null if the value coming from Source for Manager is Null ---
**Author:** ![haideralishaik](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/haideralishaik/32/20414_2.png) [@haideralishaik](https://developer.sailpoint.com/discuss/u/haideralishaik)\ **Post date:** [April 21, 2026, 11:37am UTC](https://developer.sailpoint.com/discuss/t/manager-not-updating-in-identityiq/204894/14 "2026-04-21T11:37:01Z")
@mayamis1703eq If you want **Manager to be cleared when the source value is null** , you have two practical options: **Option 1 (Recommended): Update the correlation logic** Modify the **managerCorrelationRule** (or related refresh logic) so that: - If the incoming manager attribute from the source is **null/empty** , explicitly **return null** This tells IIQ to clear the manager during Identity Refresh. **Option 2: Value Change Rule** Add a **Value Change Rule** on the Manager attribute to detect when the source value is null and explicitly set the identity attribute to null. Keeping it **Read‑only alone is not enough** — read‑only only blocks UI edits; it doesn’t auto‑clear values. **Summary:** To set Manager to null, the refresh logic or rule must explicitly do it. Hope that clears it up 👍 ---
**Author:** ![mayamis1703eq](https://avatars.discourse-cdn.com/v4/letter/m/f1d935/32.png) [@mayamis1703eq](https://developer.sailpoint.com/discuss/u/mayamis1703eq)\ **Post date:** [April 21, 2026, 12:10pm UTC](https://developer.sailpoint.com/discuss/t/manager-not-updating-in-identityiq/204894/15 "2026-04-21T12:10:07Z")
Should i write the logic in “manager Correlation rule” on application level OR in Identity Source mapping of Manager attribute. Please suggest ---
**Author:** ![haideralishaik](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/haideralishaik/32/20414_2.png) [@haideralishaik](https://developer.sailpoint.com/discuss/u/haideralishaik)\ **Post date:** [April 21, 2026, 12:18pm UTC](https://developer.sailpoint.com/discuss/t/manager-not-updating-in-identityiq/204894/16 "2026-04-21T12:18:12Z")
@mayamis1703eq I would prefer " **managerCorrelationRule**" The **managerCorrelationRule** is explicitly designed to **derive, override, or clear** the Manager value during Identity Refresh. That’s the only reliable way to ensure Manager is cleared when the source has no value. ---
**Author:** ![neel193](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/neel193/32/34038_2.png) [@neel193](https://developer.sailpoint.com/discuss/u/neel193)\ **Post date:** [April 21, 2026, 4:41pm UTC](https://developer.sailpoint.com/discuss/t/manager-not-updating-in-identityiq/204894/17 "2026-04-21T16:41:30Z")
@mayamis1703eq There is no need of Manager Correlation Rule to update Manager Attributes. How are you updating the manager attribute? Is it directly done in Debug under HR app link or you are updating it via UI or via some rules? Also, check after making change and running tasks, check it in debug as well. Sometimes it gets updated in DB and at identity level but UI still showing old values due to cache. ---
**Author:** ![mandarsane](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/mandarsane/32/35650_2.png) [@mandarsane](https://developer.sailpoint.com/discuss/u/mandarsane)\ **Post date:** [April 21, 2026, 5:05pm UTC](https://developer.sailpoint.com/discuss/t/manager-not-updating-in-identityiq/204894/18 "2026-04-21T17:05:42Z")
Hi @mayamis1703eq , There are many customizations available in IIQ. Just want to add few points as best / recommended practice - 1. Manager value is expected to come from HR (authoritative) application(s) 2. Identity attribute for manager should be “Read only” 3. Manager correlation rule should be used only if it is necessary. If mapping is simple then attribute based configuration is recommended. Same thing for “Value Change Rule” 4. In most cases, manager value is not empty in authoritative applications. You can decide how to handle if manager value is not provided in HR app based on your project requirement and policies. ---
**Author:** ![mayamis1703eq](https://avatars.discourse-cdn.com/v4/letter/m/f1d935/32.png) [@mayamis1703eq](https://developer.sailpoint.com/discuss/u/mayamis1703eq)\ **Post date:** [April 23, 2026, 11:43am UTC](https://developer.sailpoint.com/discuss/t/manager-not-updating-in-identityiq/204894/19 "2026-04-23T11:43:27Z")
Hi @haideralishaik : I got it working now. Just FYI, “Manager Correlation Rule” was not working when **Manager value comes NULL** from HR source. I **wrote** the logic in “ **Manager Identity Mapping rule** ” because we can **catch the NULL event here only**. “Manager Correlation Rule” will NOT receive this NULL event. Thanks for you help! ---
**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\ **Post date:** [June 22, 2026, 11:43am UTC](https://developer.sailpoint.com/discuss/t/manager-not-updating-in-identityiq/204894/20 "2026-06-22T11:43:29Z")
This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.