Hi All, We recently upgraded to IdentityIQ 8.5 P1. Following the upgrade, we are encountering an issue during account creation in ServiceNow (flow: IIQ → Cloud Gateway → ServiceNow), While the account provisioning completes successfully, the overall request fails with the following error: **An un…

Hi @ramireddy , As per logs, you are passing null values , Please ensure not to send null values. 2026-06-27T11:30:36,511 WARN Workflow Event Thread 5 engine.jdbc.spi.SqlExceptionHelper:137 - SQL Error: 1400, SQLState: 23000 2026-06-27T11:30:36,511 ERROR Workflow Event Thread 5 engine.jdbc.spi.Sql…

@ramireddy Please check this post: An unexpected error occurred: failed to lazily initialize a collection of role: sailpoint.object.Identity.bundles, could not initialize proxy - no Session - IdentityIQ (IIQ) / IIQ Discussion and Questions - SailPoint Developer Community Similar issue being discuss…

Hi @ramireddy May i know the identity cube creation logic, if it is through setAttribute, then change this logic by using provisioner API as recommended by @neel193 If you want i can share the beanshell code which i have used to resolve the issue.

Can you please share logic and Provisioning plan?

Thanks for sharing the article. The issue is resolved and working without errors after removing the password attribute from the AccountRequest using an After Provisioning rule. However, I would like to understand how this worked in the previous version. Is there any e-fix or alternative solution av…

It hasn’t worked since I believe as far back as 8.2. I would open a support ticket and find out the status of the ETN. I haven’t seen anything in the release notes that sounds like it was addressed.

Lazy Initialization Exception Encountered During ServiceNow Account Creation After Upgrade to 8.5 P1

IdentityIQ (IIQ) IIQ Discussion and Questions

phodgdon (Paul Hodgdon) June 30, 2026, 12:08am 5

Sounds related to this bug we opened 3 years ago: IIQETN-11720. Try removing the password from the create plan. (See my colleague’s post: Strange post-provisioning behavior in IIQ wipes out Identity attributes )

Topic		Replies	Views
Unable to create Account in ServiceNow IIQ Discussion and Questions identityiq , connectors	3	134	July 17, 2026
Native identity is neither present in the plan nor in the response in IIQ IIQ Community Knowledge Base identityiq , provisioning	16	1031	January 22, 2026
Failed to lazily initialize a collection of role IIQ Discussion and Questions aggregation , identityiq	8	251	October 22, 2025
sailpoint.object.Identity.links, could not initialize proxy - no Session IIQ Discussion and Questions identityiq , provisioning	5	123	May 23, 2026
ServiceNow integration Create Account fail \| Account created at target but not linked to identity ISC Discussion and Questions identity-security-cloud , provisioning	2	621	May 9, 2024

Lazy Initialization Exception Encountered During ServiceNow Account Creation After Upgrade to 8.5 P1

Related topics