# Jira Service Desk Integration **URL:** \ **Category:** SHF Discussion and Questions\ **Tags:** sailpoint-identity-security\ **Created:** [July 22, 2024, 6:18pm UTC](https://developer.sailpoint.com/discuss/t/jira-service-desk-integration/73695 "2024-07-22T18:18:36Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![denanife](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/denanife/32/7268_2.png) [@denanife](https://developer.sailpoint.com/discuss/u/denanife)\ **Post date:** [July 22, 2024, 6:18pm UTC](https://developer.sailpoint.com/discuss/t/jira-service-desk-integration/73695/1 "2024-07-22T18:18:36Z")
Hey, We have a Jira Service Desk integration in IdentityNow and we have some questions: 1. How does ticket opening work? Are tickets opened after each source account aggregating? 2. I realized that if a ticket is not answered, another ticket will be opened next month with the same access. For example: On 06/20/2024 this ticket was opened: RDT123 - Maisie Rowley - Create Account at Source 1 with Entilte1 1 month has passed, and Maisie Rowley still doesn’t have access, Another ticket was opened: RDT456 - Maisie Rowley - Create Account at Source 1 with Entilte1 Is this behavior normal? 1. We have a user assigned in Role that has this composition: Access Profile1 - Source1 Access Profile2 - Source2 Access Profile3 - Source3 Is only one ticket open for the 3 accesses? Or is a ticket opened for each access? Thanks. ---
**Author:** ![sup3rmark](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/sup3rmark/32/36229_2.png) [@sup3rmark](https://developer.sailpoint.com/discuss/u/sup3rmark)\ **Post date:** [July 22, 2024, 6:23pm UTC](https://developer.sailpoint.com/discuss/t/jira-service-desk-integration/73695/2 "2024-07-22T18:23:49Z")
> **[Ticket Creation](https://documentation.sailpoint.com/connectors/atlassian/jira_cloud/help/integrating_jira_cloud_sd/ticket_creation.html)** > > SailPoint Connectors Documentation Tickets are created for each individual provisioning task. ---
**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\ **Post date:** [September 20, 2024, 6:24pm UTC](https://developer.sailpoint.com/discuss/t/jira-service-desk-integration/73695/3 "2024-09-20T18:24:35Z")
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