# Issues with Active Directory Connector **URL:** \ **Category:** SHF Discussion and Questions\ **Tags:** provisioning, sailpoint-identity-security\ **Created:** [October 18, 2023, 1:29pm UTC](https://developer.sailpoint.com/discuss/t/issues-with-active-directory-connector/19305 "2023-10-18T13:29:11Z")\ **Posts on this page:** 7\ **Page:** 2
**Author:** ![ndanjou](https://avatars.discourse-cdn.com/v4/letter/n/df705f/32.png) [@ndanjou](https://developer.sailpoint.com/discuss/u/ndanjou)\ **Post date:** [November 3, 2023, 5:27pm UTC](https://developer.sailpoint.com/discuss/t/issues-with-active-directory-connector/19305/22 "2023-11-03T17:27:38Z")
No, just remove the feature and run your aggregation or request whatever was blocked before but looks like you figured that out! ---
**Author:** ![mcheek](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/mcheek/32/23705_2.png) [@mcheek](https://developer.sailpoint.com/discuss/u/mcheek)\ **Post date:** [November 8, 2023, 2:34pm UTC](https://developer.sailpoint.com/discuss/t/issues-with-active-directory-connector/19305/23 "2023-11-08T14:34:57Z")
Has anyone else who opened a case with support heard any updates on a possible cause for this issue? Asking @cstepp @justinrhaines @Sushantmr ---
**Author:** ![cstepp](https://avatars.discourse-cdn.com/v4/letter/c/58f4c7/32.png) [@cstepp](https://developer.sailpoint.com/discuss/u/cstepp)\ **Post date:** [November 8, 2023, 2:49pm UTC](https://developer.sailpoint.com/discuss/t/issues-with-active-directory-connector/19305/24 "2023-11-08T14:49:28Z")
No updates on my case, I’m still waiting. I specifically asked them about the PREFER\_UUID flag, they said Engineering has not provided any information about this. ---
**Author:** ![cstepp](https://avatars.discourse-cdn.com/v4/letter/c/58f4c7/32.png) [@cstepp](https://developer.sailpoint.com/discuss/u/cstepp)\ **Post date:** [November 9, 2023, 3:35pm UTC](https://developer.sailpoint.com/discuss/t/issues-with-active-directory-connector/19305/25 "2023-11-09T15:35:13Z")
Support has disabled a feature flag on our system and the issue seems to be fixed. I asked for details and this was the response, I don’t have access to the link so am requesting additional details. Hello Carmen, The Feature Flag name is: [GOV\_IDNARSENAL\_USE\_UUID\_DURING\_LINK\_LOOKUP](https://app.launchdarkly.com/idn/production/features/GOV_IDNARSENAL_USE_UUID_DURING_LINK_LOOKUP) Disabled around 8:15 AM, November 8, 2023. ---
**Author:** ![mcheek](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/mcheek/32/23705_2.png) [@mcheek](https://developer.sailpoint.com/discuss/u/mcheek)\ **Post date:** [November 9, 2023, 6:33pm UTC](https://developer.sailpoint.com/discuss/t/issues-with-active-directory-connector/19305/26 "2023-11-09T18:33:52Z")
I had a call with support this morning and they told me that turning off the feature flag you mentioned is different than removing the PREFER\_UUID feature from the source config that I did. ---
**Author:** ![cstepp](https://avatars.discourse-cdn.com/v4/letter/c/58f4c7/32.png) [@cstepp](https://developer.sailpoint.com/discuss/u/cstepp)\ **Post date:** [November 9, 2023, 6:47pm UTC](https://developer.sailpoint.com/discuss/t/issues-with-active-directory-connector/19305/27 "2023-11-09T18:47:13Z")
Here are the additional details they sent me: “GOV\_IDNARSENAL\_USE\_UUID\_DURING\_LINK\_LOOKUP” This is an independent flag that when enabled the backend changes to use the uuid BEFORE the native\_identifier when present. ---
**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\ **Post date:** [January 8, 2024, 6:47pm UTC](https://developer.sailpoint.com/discuss/t/issues-with-active-directory-connector/19305/28 "2024-01-08T18:47:47Z")
Closed on January 8, 2024, 6:47pm UTC This topic was automatically closed 60 days after the last reply. New replies are no longer allowed. [Previous page](https://developer.sailpoint.com/discuss/t/issues-with-active-directory-connector/19305.md?page=1)