# Issue with SailPoint IDN Webservice Connection – Account Aggregation Not Working **URL:** \ **Category:** SHF Discussion and Questions\ **Tags:** webservice-connector, connectors, identityiq, provisioning, identity-security-cloud, aggregation\ **Created:** [May 8, 2025, 9:27am UTC](https://developer.sailpoint.com/discuss/t/issue-with-sailpoint-idn-webservice-connection-account-aggregation-not-working/126121 "2025-05-08T09:27:22Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![StevenFrey](https://avatars.discourse-cdn.com/v4/letter/s/7ba0ec/32.png) [@StevenFrey](https://developer.sailpoint.com/discuss/u/StevenFrey)\ **Post date:** [May 8, 2025, 9:27am UTC](https://developer.sailpoint.com/discuss/t/issue-with-sailpoint-idn-webservice-connection-account-aggregation-not-working/126121/1 "2025-05-08T09:27:22Z")
I’m encountering an issue with account aggregation in SailPoint IDN’s Webservice Connection. Despite configuring the integration, aggregation is either pulling no accounts Please find the screenshots in below. ---
**Author:** ![sidharth\_tarlapally](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/sidharth_tarlapally/32/26178_2.png) [@sidharth\_tarlapally](https://developer.sailpoint.com/discuss/u/sidharth_tarlapally)\ **Post date:** [May 8, 2025, 9:38am UTC](https://developer.sailpoint.com/discuss/t/issue-with-sailpoint-idn-webservice-connection-account-aggregation-not-working/126121/2 "2025-05-08T09:38:12Z")
Hello @StevenFrey , you forgot to attach the screenshots 😄 ---
**Author:** ![StevenFrey](https://avatars.discourse-cdn.com/v4/letter/s/7ba0ec/32.png) [@StevenFrey](https://developer.sailpoint.com/discuss/u/StevenFrey)\ **Post date:** [May 8, 2025, 9:47am UTC](https://developer.sailpoint.com/discuss/t/issue-with-sailpoint-idn-webservice-connection-account-aggregation-not-working/126121/3 "2025-05-08T09:47:53Z")
![image](https://global.discourse-cdn.com/sailpoint/original/3X/8/c/8ccfc14cef6d2f09cad3023ab4d379d9fa09be6d.png) ![image](https://global.discourse-cdn.com/sailpoint/original/3X/7/0/70c5a15fbfc995b5b3b79fc0af93deb7dc21202f.png) ![image](https://global.discourse-cdn.com/sailpoint/original/3X/2/8/288d6132887a1b6c6dfc36e06a44c853d17a7979.png) ![image](https://global.discourse-cdn.com/sailpoint/original/3X/9/4/940f280323dbf01031c9440bc13760579806ece1.png) ![image](https://global.discourse-cdn.com/sailpoint/original/3X/d/e/de1e9bae2ccac2a924b88ed33def6e1b93df9f06.png) ---
**Author:** ![StevenFrey](https://avatars.discourse-cdn.com/v4/letter/s/7ba0ec/32.png) [@StevenFrey](https://developer.sailpoint.com/discuss/u/StevenFrey)\ **Post date:** [May 8, 2025, 9:51am UTC](https://developer.sailpoint.com/discuss/t/issue-with-sailpoint-idn-webservice-connection-account-aggregation-not-working/126121/4 "2025-05-08T09:51:39Z")
In account details have the null value due to that account aggreation is not working. Is there any solution how to handle the null values in the account aggreation ![image](https://global.discourse-cdn.com/sailpoint/original/3X/f/6/f66542aaa4e3b10539157bd3ed7ff890cf0cce35.png) ---
**Author:** ![sauvee](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/sauvee/32/23601_2.png) [@sauvee](https://developer.sailpoint.com/discuss/u/sauvee)\ **Post date:** [May 8, 2025, 10:13am UTC](https://developer.sailpoint.com/discuss/t/issue-with-sailpoint-idn-webservice-connection-account-aggregation-not-working/126121/5 "2025-05-08T10:13:04Z")
Can you share the response mapping for the account aggregation as well as the schema setup? ---
**Author:** ![StevenFrey](https://avatars.discourse-cdn.com/v4/letter/s/7ba0ec/32.png) [@StevenFrey](https://developer.sailpoint.com/discuss/u/StevenFrey)\ **Post date:** [May 8, 2025, 4:16pm UTC](https://developer.sailpoint.com/discuss/t/issue-with-sailpoint-idn-webservice-connection-account-aggregation-not-working/126121/8 "2025-05-08T16:16:23Z")
Account Aggregation: ![image](https://global.discourse-cdn.com/sailpoint/original/3X/f/b/fb4b1e48d3213117ebbf0f4ed2f8b04e4af7776f.png) ![image](https://global.discourse-cdn.com/sailpoint/original/3X/9/c/9c6b4cf0c92a592c74648fe19890ea4ac4a61d65.png) ![image](https://global.discourse-cdn.com/sailpoint/original/3X/2/8/28acd5b1b1ea5a86f54f7de7042ad0a98887cd73.png) Response Mapping ![image](https://global.discourse-cdn.com/sailpoint/original/3X/9/c/9cf7fcb2c8b016c69e3e6c885703a9f8f7b12e40.png) Account Schema: ![image](https://global.discourse-cdn.com/sailpoint/original/3X/0/c/0c564aa743a799018a4dec28f1f886bcec1e047b.png) ![image](https://global.discourse-cdn.com/sailpoint/original/3X/5/0/500bda3f3586108b99eff4890ee52d89957ae682.png) ---
**Author:** ![iamology](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/iamology/32/6964_2.png) [@iamology](https://developer.sailpoint.com/discuss/u/iamology)\ **Post date:** [May 8, 2025, 5:01pm UTC](https://developer.sailpoint.com/discuss/t/issue-with-sailpoint-idn-webservice-connection-account-aggregation-not-working/126121/10 "2025-05-08T17:01:05Z")
> [@StevenFrey](#): > > Response Mapping What have you set under “Response Information”? ---
**Author:** ![ipobeidi](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/ipobeidi/32/16000_2.png) [@ipobeidi](https://developer.sailpoint.com/discuss/u/ipobeidi)\ **Post date:** [May 8, 2025, 5:18pm UTC](https://developer.sailpoint.com/discuss/t/issue-with-sailpoint-idn-webservice-connection-account-aggregation-not-working/126121/11 "2025-05-08T17:18:24Z")
Are you filtering by page in the request? Also it appears that your pagging is wrong. i still dont understood the issue. ---
**Author:** ![sauvee](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/sauvee/32/23601_2.png) [@sauvee](https://developer.sailpoint.com/discuss/u/sauvee)\ **Post date:** [May 9, 2025, 5:37am UTC](https://developer.sailpoint.com/discuss/t/issue-with-sailpoint-idn-webservice-connection-account-aggregation-not-working/126121/12 "2025-05-09T05:37:49Z")
I understand not sharing the values if this is production data. Would it be possible to share maybe some demo data? I think it’s easier to assess what exactly is expected and what is retrieved. Also it would be beneficial to share the json of your source setup, especially the ‘connectorAttributes’ part, that way we can assess what is going on in the setup a little bit better. ---
**Author:** ![BhanuK1](https://avatars.discourse-cdn.com/v4/letter/b/e56c9b/32.png) [@BhanuK1](https://developer.sailpoint.com/discuss/u/BhanuK1)\ **Post date:** [May 16, 2025, 5:00pm UTC](https://developer.sailpoint.com/discuss/t/issue-with-sailpoint-idn-webservice-connection-account-aggregation-not-working/126121/13 "2025-05-16T17:00:50Z")
Hi @StevenFrey , Seems like, your attribute path in Get Account http operation is not correct. Path should start with $. For example, Schema Attribute Attribute Path firstName $.firstName Thanks ---
**Author:** ![BhanuKondi](https://avatars.discourse-cdn.com/v4/letter/b/b19c9b/32.png) [@BhanuKondi](https://developer.sailpoint.com/discuss/u/BhanuKondi)\ **Post date:** [May 19, 2025, 12:53pm UTC](https://developer.sailpoint.com/discuss/t/issue-with-sailpoint-idn-webservice-connection-account-aggregation-not-working/126121/14 "2025-05-19T12:53:04Z")
Hi @StevenFrey , Seems like, your attribute path in Get Account http operation is not correct. Path should start with $. For example, Schema Attribute Attribute Path firstName $.firstName Thanks ---
**Author:** ![saupurohit](https://avatars.discourse-cdn.com/v4/letter/s/c2a13f/32.png) [@saupurohit](https://developer.sailpoint.com/discuss/u/saupurohit)\ **Post date:** [May 22, 2025, 5:50am UTC](https://developer.sailpoint.com/discuss/t/issue-with-sailpoint-idn-webservice-connection-account-aggregation-not-working/126121/15 "2025-05-22T05:50:56Z")
Hi @StevenFrey please share Response Information, paging and if possible postman response as well. Need to check what Root Path you are using. ---
**Author:** ![ManvithaNalabolu06](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/manvithanalabolu06/32/26315_2.png) [@ManvithaNalabolu06](https://developer.sailpoint.com/discuss/u/ManvithaNalabolu06)\ **Post date:** [June 2, 2025, 4:53am UTC](https://developer.sailpoint.com/discuss/t/issue-with-sailpoint-idn-webservice-connection-account-aggregation-not-working/126121/16 "2025-06-02T04:53:32Z")
Check by Making Attributes Optional, This prevents aggregation from failing when a value is missing.Use Default Values and try ---
**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\ **Post date:** [August 1, 2025, 4:53am UTC](https://developer.sailpoint.com/discuss/t/issue-with-sailpoint-idn-webservice-connection-account-aggregation-not-working/126121/17 "2025-08-01T04:53:35Z")
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