# ISC: Workflows Form customization

**URL:** <https://developer.sailpoint.com/discuss/t/isc-workflows-form-customization/94149>\
**Category:** Bugs\
**Created:** [December 20, 2024, 8:29am UTC](https://developer.sailpoint.com/discuss/t/isc-workflows-form-customization/94149 "2024-12-20T08:29:20Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![adamian](https://avatars.discourse-cdn.com/v4/letter/a/a183cd/32.png) [@adamian](https://developer.sailpoint.com/discuss/u/adamian)\
**Post date:** [December 20, 2024, 8:29am UTC](https://developer.sailpoint.com/discuss/t/isc-workflows-form-customization/94149/1 "2024-12-20T08:29:20Z")

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# What problem are you observing?

- Not all form ( [Workflow Actions - SailPoint Identity Services](https://documentation.sailpoint.com/saas/help/workflows/workflow-actions.html#form) ) emails can be customized / translated.  
Allowing customization:  

- The reminder message can not be disabled. If the functionality is kept like this, and you select a dead line of one hour, you have to select a reminder deadline of exactly of one hour (it can not be 0 or bigger than the deadline). At the same time two messages will be sent after one hour: the reminder and the cancellation message, but of course the reminder is useless as the form was cancelled.  

# What is the correct behavior?

Allow customization of:

- Form submission _reminder_ subject
- From submission _canceled_ subject
- From submission _canceled_ body
- Add comma after “Dear Name,”, don’t use technical ISO8601 time format with normal users, use at least a similar format to other e-mail templates  
 ![image](https://global.discourse-cdn.com/sailpoint/original/3X/5/5/55657af04d1fabde4a275f4e3a3e4586d7f1c372.png)

# What product feature is this related to?

- Form [Workflow Actions - SailPoint Identity Services](https://documentation.sailpoint.com/saas/help/workflows/workflow-actions.html#form)

# What are the steps to reproduce the issue?

- Create workflow
- Add form action
- Try to set up all e-mails in a language different than English
