# ISC Source Reset Issue **URL:** \ **Category:** SHF Discussion and Questions\ **Tags:** sailpoint-identity-security, sources, apis\ **Created:** [September 25, 2024, 10:16am UTC](https://developer.sailpoint.com/discuss/t/isc-source-reset-issue/82858 "2024-09-25T10:16:38Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![amansingh](https://avatars.discourse-cdn.com/v4/letter/a/d9b06d/32.png) [@amansingh](https://developer.sailpoint.com/discuss/u/amansingh)\ **Post date:** [September 25, 2024, 10:16am UTC](https://developer.sailpoint.com/discuss/t/isc-source-reset-issue/82858/1 "2024-09-25T10:16:38Z")
Hey ISC Dev Community, Context: Working on a POC for a WebService Connector. Issue: Unable to reset accounts for the source. Error: 400 bad request, cause mentioned: Source Ownerโ€™s account exists. Actuality: All accounts are in uncorrelated state as this end target does not have any accounts as such which will be correlated. Working part: Reset of entitlements (its working as its supposed to both via APIs and via Visual Studio plugin for ISC. Reference of the API taken from here: [delete-accounts-async | SailPoint Developer Community](https://developer.sailpoint.com/docs/api/beta/delete-accounts-async/) Any thoughts where I might be going wrong? Note: Please do provide some context when providing your inputs would be really helpful ๐Ÿ™‚ ---
**Author:** ![shekhardas1825](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/shekhardas1825/32/20889_2.png) [@shekhardas1825](https://developer.sailpoint.com/discuss/u/shekhardas1825)\ **Post date:** [September 25, 2024, 10:24am UTC](https://developer.sailpoint.com/discuss/t/isc-source-reset-issue/82858/2 "2024-09-25T10:24:38Z")
Hi @amansingh, It seems like some of the users from your account list is owner of some sources. You need to remove that user from source owner, add someone who is not part of the source for which you want to perform account reset. I know you have mentioned there are no correlated accounts but please make sure it is not the case. Usually you will see the details in response, if possible share the response. You can check below post although it is with regards to deprecated API, but the issue is similar as yours [Source reset API call - Identity Security Cloud (ISC) / ISC Discussion and Questions - SailPoint Developer Community](https://developer.sailpoint.com/discuss/t/source-reset-api-call/13753) ---
**Author:** ![amansingh](https://avatars.discourse-cdn.com/v4/letter/a/d9b06d/32.png) [@amansingh](https://developer.sailpoint.com/discuss/u/amansingh)\ **Post date:** [September 25, 2024, 11:43am UTC](https://developer.sailpoint.com/discuss/t/isc-source-reset-issue/82858/3 "2024-09-25T11:43:52Z")
Yup same issue we had one culprit someone decided to add an uncorrelated account to an identity and proceeded with making the same identity as the source owner ๐Ÿ™‚ ---
**Author:** ![shekhardas1825](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/shekhardas1825/32/20889_2.png) [@shekhardas1825](https://developer.sailpoint.com/discuss/u/shekhardas1825)\ **Post date:** [September 25, 2024, 11:50am UTC](https://developer.sailpoint.com/discuss/t/isc-source-reset-issue/82858/4 "2024-09-25T11:50:54Z")
Good to hear that it worked. ---
**Author:** ![amansingh](https://avatars.discourse-cdn.com/v4/letter/a/d9b06d/32.png) [@amansingh](https://developer.sailpoint.com/discuss/u/amansingh)\ **Post date:** [September 25, 2024, 2:04pm UTC](https://developer.sailpoint.com/discuss/t/isc-source-reset-issue/82858/5 "2024-09-25T14:04:34Z")
> [@Source reset API call](https://developer.sailpoint.com/discuss/t/source-reset-api-call/13753/2): > > You cannot reset this source because you have some Users in this source who are Source Owners of other sources in Identity Now. Check line 12 in your response. You will have to update the Source Owners of all the listed sources to some other Admin user(not existing in this source) before you can reset this source. The exact solution is in the above referenced comment. ---
**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\ **Post date:** [November 24, 2024, 2:04pm UTC](https://developer.sailpoint.com/discuss/t/isc-source-reset-issue/82858/6 "2024-11-24T14:04:40Z")
Closed on November 24, 2024, 2:04pm UTC This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.