# \[ISC\] - Access Request Escalation

**URL:** <https://developer.sailpoint.com/discuss/t/isc-access-request-escalation/62840>\
**Category:** SHF Discussion and Questions\
**Tags:** access-requests, sailpoint-identity-security\
**Created:** [June 5, 2024, 1:29pm UTC](https://developer.sailpoint.com/discuss/t/isc-access-request-escalation/62840 "2024-06-05T13:29:07Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![originalmths](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/originalmths/32/4128_2.png) [@originalmths](https://developer.sailpoint.com/discuss/u/originalmths)\
**Post date:** [June 5, 2024, 1:29pm UTC](https://developer.sailpoint.com/discuss/t/isc-access-request-escalation/62840/1 "2024-06-05T13:29:07Z")

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Hello guys,

I need support to understand the problem presented in this scenario.

I requested an Access Profile for an identity and it is in an approval flow awaiting manager approval. I requested on the 2nd of this month, and so far it hasn’t escalated.

v3/access-request-config

```
"approvalReminderAndEscalationConfig": {
    "daysUntilEscalation": 1,
    "daysBetweenReminders": 1,
    "maxReminders": 0,
    "fallbackApproverRef": {
        "email": "matheus.alencar@abc123.com.br",
        "type": "IDENTITY",
        "id": "ebeb6ba2f5124543a2090639525ee67d",
        "name": "Matheus Nunes Alencar"
    }
}

```

Can you tell me if the configuration is incorrect?

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<div class="post-metadata">

**Author:** ![jesvin90](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/jesvin90/32/5301_2.png) [@jesvin90](https://developer.sailpoint.com/discuss/u/jesvin90)\
**Post date:** [June 5, 2024, 1:47pm UTC](https://developer.sailpoint.com/discuss/t/isc-access-request-escalation/62840/2 "2024-06-05T13:47:41Z")

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Hi @originalmths,

I doubt if the `daysBetweenReminders` with value 1 is causing the issue. Can you make it as 0 and see if it works.

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<div class="post-metadata">

**Author:** ![baoussounda](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/baoussounda/32/13095_2.png) [@baoussounda](https://developer.sailpoint.com/discuss/u/baoussounda)\
**Post date:** [June 5, 2024, 2:43pm UTC](https://developer.sailpoint.com/discuss/t/isc-access-request-escalation/62840/3 "2024-06-05T14:43:35Z")

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> [@originalmths](#):
>
> v3/access-request-config
> 
> ```auto
> 
> ```

Hi @originalmths,

Based on documentation : [set-access-request-config | SailPoint Developer Community](https://developer.sailpoint.com/docs/api/v3/set-access-request-config), maxReminders must be \>= 1 and in your case it’s 0.

 ![image](https://global.discourse-cdn.com/sailpoint/original/2X/f/f1c1f20fe246ae2be0dea405b686197238148792.png)

You can update this.

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<div class="post-metadata">

**Author:** ![baoussounda](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/baoussounda/32/13095_2.png) [@baoussounda](https://developer.sailpoint.com/discuss/u/baoussounda)\
**Post date:** [June 5, 2024, 2:47pm UTC](https://developer.sailpoint.com/discuss/t/isc-access-request-escalation/62840/4 "2024-06-05T14:47:20Z")

</div>

If you don’t want reminder you must set daysBetweenReminders et maxReminders to 0.

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<div class="post-metadata">

**Author:** ![originalmths](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/originalmths/32/4128_2.png) [@originalmths](https://developer.sailpoint.com/discuss/u/originalmths)\
**Post date:** [June 6, 2024, 12:15pm UTC](https://developer.sailpoint.com/discuss/t/isc-access-request-escalation/62840/5 "2024-06-06T12:15:57Z")

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Without success, approval is not escalating to the manager’s manager.

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<div class="post-metadata">

**Author:** ![ralph-mishiev](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/ralph-mishiev/32/31568_2.png) [@ralph-mishiev](https://developer.sailpoint.com/discuss/u/ralph-mishiev)\
**Post date:** [June 6, 2024, 8:04pm UTC](https://developer.sailpoint.com/discuss/t/isc-access-request-escalation/62840/6 "2024-06-06T20:04:27Z")

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Can you make daysUntilEscalation larger than daysBetweenReminders. Below are my setting and it works fine:

“approvalReminderAndEscalationConfig”: {  
“daysUntilEscalation”: 2,  
“daysBetweenReminders”: 1,  
“maxReminders”: 4,  
…

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<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\
**Post date:** [August 5, 2024, 8:04pm UTC](https://developer.sailpoint.com/discuss/t/isc-access-request-escalation/62840/7 "2024-08-05T20:04:31Z")

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Closed on August 5, 2024, 8:04pm UTC

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