# IQService Won’t Start – “Service did not respond to the start or control request in a timely fashion”

**URL:** <https://developer.sailpoint.com/discuss/t/iqservice-won-t-start-service-did-not-respond-to-the-start-or-control-request-in-a-timely-fashion/115452>\
**Category:** SHF Discussion and Questions\
**Tags:** iqservice, sailpoint-identity-security\
**Created:** [April 25, 2025, 10:18am UTC](https://developer.sailpoint.com/discuss/t/iqservice-won-t-start-service-did-not-respond-to-the-start-or-control-request-in-a-timely-fashion/115452 "2025-04-25T10:18:30Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![trongkd0910](https://avatars.discourse-cdn.com/v4/letter/t/c67d28/32.png) [@trongkd0910](https://developer.sailpoint.com/discuss/u/trongkd0910)\
**Post date:** [April 25, 2025, 10:18am UTC](https://developer.sailpoint.com/discuss/t/iqservice-won-t-start-service-did-not-respond-to-the-start-or-control-request-in-a-timely-fashion/115452/1 "2025-04-25T10:18:30Z")

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Hi team 👋,

I’m running into an issue while trying to start **SailPoint IQService** on a Windows EC2 instance. I’m using the following command: .\IQService.exe -t  
And getting this error:  
Error occured while starting the service : IQService-Instance1  
Please check the EventLog for detailed error occured

Unhandled Exception: System.InvalidOperationException: Cannot start service IQService-Instance1 on computer ‘.’.  
—\> System.ComponentModel.Win32Exception: The service did not respond to the start or control request in a timely fashion  
The account has **“Log on as a service”** rights (manually verified via `secpol.msc`)  
Account is a member of **Local Administrators**  
Required ports (TCP 5050-5052) are allowed in firewall

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**Author:** ![ajmerasunny1](https://avatars.discourse-cdn.com/v4/letter/a/3be4f8/32.png) [@ajmerasunny1](https://developer.sailpoint.com/discuss/u/ajmerasunny1)\
**Post date:** [April 25, 2025, 2:22pm UTC](https://developer.sailpoint.com/discuss/t/iqservice-won-t-start-service-did-not-respond-to-the-start-or-control-request-in-a-timely-fashion/115452/2 "2025-04-25T14:22:21Z")

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Did you try checking the logs after enabling tracing in IQService?

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**Author:** ![trongkd0910](https://avatars.discourse-cdn.com/v4/letter/t/c67d28/32.png) [@trongkd0910](https://developer.sailpoint.com/discuss/u/trongkd0910)\
**Post date:** [April 25, 2025, 2:35pm UTC](https://developer.sailpoint.com/discuss/t/iqservice-won-t-start-service-did-not-respond-to-the-start-or-control-request-in-a-timely-fashion/115452/3 "2025-04-25T14:35:27Z")

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Yes I got this one, please help me check it

```auto
04/25/2025 06:52:17 : ServiceEntryPoints [Thread-1] INFO : "Listening on port 5050"
04/25/2025 06:52:17 : RpcServer [Thread-1] INFO : "TCP Listener createdSystem.Net.Sockets.TcpListener"
04/25/2025 06:52:17 : RpcServer [Thread-1] INFO : "Listening Non - TLS thread created"
04/25/2025 06:52:17 : RpcServer [Thread-1] INFO : "Upgrade Thread Started"
04/25/2025 06:52:47 : RpcServer [Thread-4] INFO : "Check 1: Associated service : IQService-Instance1-Secondary is down. Skipping the check for upgrade."
04/25/2025 06:58:42 : ServiceMain [Thread-1] INFO : "Listening Port: [5050]"
04/25/2025 06:58:42 : ServiceMain [Thread-1] INFO : "Connection Read Timeout: [15]"
04/25/2025 06:58:42 : ServiceMain [Thread-1] INFO : "TraceLevel: [3]"
04/25/2025 06:58:42 : ServiceMain [Thread-1] INFO : "TraceFile: [C:\SailPoint\IQService\IQTrace.log]"
04/25/2025 06:58:42 : ServiceMain [Thread-1] INFO : "Running As: [*********\**********]"
04/25/2025 06:58:42 : ServiceMain [Thread-1] INFO : "CommandLine Arguments"
04/25/2025 06:58:42 : ServiceMain [Thread-1] INFO : "Argument[0] ==>'-d'"
04/25/2025 06:58:42 : UpgradeServiceClient [Thread-1] DEBUG : "ENTER GetUpgradeServiceDetails"
04/25/2025 06:58:42 : UpgradeServiceClient [Thread-1] DEBUG : "Executing the request..."
04/25/2025 06:58:42 : ServiceMain [Thread-1] INFO : "ServiceName : IQService-Instance1
Display Name : SailPoint IQService-Instance1
Configured Port : 5050
Connection Read Timeout : 15
Update Interval : 30
Build version : IQService-Feb-2025
Build timestamp : 02/06/2025 03:31 AM -0600
Build location : master
Build builder : jenkins
Build Number : 778
Executable : C:\SailPoint\IQService\IQService.exe
File Size : 78520
File Date : 2/6/2025 3:32:22 AM
Trace Level : 3 [debug]
Connection to port 5050 uses default encryption keys.
Note: SailPoint recommends to configure Client Authentication and TLS Communication between IdentityNow and IQService to appropriately secure the communication with the IQService!
Secondary Service : IQService-Instance1-Secondary
Secondary Service Port : 5051
Secondary Service Status : STOPPED
UpdateService Host : EC2AMAZ-E0KLV8M.ENERGYTEST.LOCAL
UpdateService Port : 5052
UpdateService Status : STOPPED
UpdateService Version : UNKNOWN
"
04/25/2025 06:58:42 : ServiceEntryPoints [Thread-1] INFO : "Listening on port 5050"
04/25/2025 06:58:42 : RpcServer [Thread-1] ERROR : "Exception while listening:System.Net.Sockets.SocketException (0x80004005): Only one usage of each socket address (protocol/network address/port) is normally permitted
   at System.Net.Sockets.Socket.DoBind(EndPoint endPointSnapshot, SocketAddress socketAddress)
   at System.Net.Sockets.Socket.Bind(EndPoint localEP)
   at System.Net.Sockets.TcpListener.Start(Int32 backlog)
   at sailpoint.rpcserver.RpcServer.Start(Boolean createUpgradeThread)"

```

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**Author:** ![ajmerasunny1](https://avatars.discourse-cdn.com/v4/letter/a/3be4f8/32.png) [@ajmerasunny1](https://developer.sailpoint.com/discuss/u/ajmerasunny1)\
**Post date:** [April 25, 2025, 4:39pm UTC](https://developer.sailpoint.com/discuss/t/iqservice-won-t-start-service-did-not-respond-to-the-start-or-control-request-in-a-timely-fashion/115452/4 "2025-04-25T16:39:23Z")

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If you see this error “04/25/2025 06:58:42 : ServiceEntryPoints [Thread-1] INFO : “Listening on port 5050”  
04/25/2025 06:58:42 : RpcServer [Thread-1] ERROR : “Exception while listening:System.Net.Sockets.SocketException (0x80004005): Only one usage of each socket address (protocol/network address/port) is normally permitted  
at System.Net.Sockets.Socket.DoBind(EndPoint endPointSnapshot, SocketAddress socketAddress)  
at System.Net.Sockets.Socket.Bind(EndPoint localEP)  
at System.Net.Sockets.TcpListener.Start(Int32 backlog)  
at sailpoint.rpcserver.RpcServer.Start(Boolean createUpgradeThread)””

it implies that there is already a service running on port 5050.

Can you check if any other service is running on this port using netstat -ano or open resource monitor using Run resmon.exe → Network tab → Listening Ports section → sort by Port and look for 5050

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**Author:** ![David\_Norris](https://avatars.discourse-cdn.com/v4/letter/d/b9e5f3/32.png) [@David\_Norris](https://developer.sailpoint.com/discuss/u/David_Norris)\
**Post date:** [April 25, 2025, 4:55pm UTC](https://developer.sailpoint.com/discuss/t/iqservice-won-t-start-service-did-not-respond-to-the-start-or-control-request-in-a-timely-fashion/115452/5 "2025-04-25T16:55:07Z")

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netstat -ano | findstr :5050

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**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\
**Post date:** [June 24, 2025, 4:55pm UTC](https://developer.sailpoint.com/discuss/t/iqservice-won-t-start-service-did-not-respond-to-the-start-or-control-request-in-a-timely-fashion/115452/6 "2025-06-24T16:55:23Z")

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