# IQService username and password error

**URL:** <https://developer.sailpoint.com/discuss/t/iqservice-username-and-password-error/71725>\
**Category:** SHF Discussion and Questions\
**Tags:** iqservice, identity-security-cloud\
**Created:** [July 10, 2024, 8:02am UTC](https://developer.sailpoint.com/discuss/t/iqservice-username-and-password-error/71725 "2024-07-10T08:02:11Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![sisvanthkumar](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/sisvanthkumar/32/13311_2.png) [@sisvanthkumar](https://developer.sailpoint.com/discuss/u/sisvanthkumar)\
**Post date:** [July 10, 2024, 8:02am UTC](https://developer.sailpoint.com/discuss/t/iqservice-username-and-password-error/71725/1 "2024-07-10T08:02:11Z")

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Exception occurred while executing the RPCRequest: Errors returned from IQService. Authentication Failed : No such user registered with IQService.

Im receiving an error like this , but i have matched the username and password used in logon of IQService with IDN AD source IQService config for username and password .

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**Author:** ![dylanfoggan](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/dylanfoggan/32/13658_2.png) [@dylanfoggan](https://developer.sailpoint.com/discuss/u/dylanfoggan)\
**Post date:** [July 10, 2024, 9:22am UTC](https://developer.sailpoint.com/discuss/t/iqservice-username-and-password-error/71725/2 "2024-07-10T09:22:31Z")

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Hi @sisvanthkumar ,

Can you please ensure this user is registered in the IQService console. The user should be listed after running the command **-a list**. If perhaps this user was just registered you could perhaps try and restart the IQService.

Please let me know if this helps

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**Author:** ![sisvanthkumar](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/sisvanthkumar/32/13311_2.png) [@sisvanthkumar](https://developer.sailpoint.com/discuss/u/sisvanthkumar)\
**Post date:** [July 10, 2024, 10:37am UTC](https://developer.sailpoint.com/discuss/t/iqservice-username-and-password-error/71725/3 "2024-07-10T10:37:50Z")

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yes , it is listed down under the registered user for client authentication  
But its in lower case eventhough i didnt save it like that, does it matter or is it case sensitive?

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**Author:** ![dylanfoggan](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/dylanfoggan/32/13658_2.png) [@dylanfoggan](https://developer.sailpoint.com/discuss/u/dylanfoggan)\
**Post date:** [July 10, 2024, 12:48pm UTC](https://developer.sailpoint.com/discuss/t/iqservice-username-and-password-error/71725/4 "2024-07-10T12:48:37Z")

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The user will show as lowercase yes.

When you registered the user, did you restart the IQ service?

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**Author:** ![jesvin90](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/jesvin90/32/5301_2.png) [@jesvin90](https://developer.sailpoint.com/discuss/u/jesvin90)\
**Post date:** [July 10, 2024, 1:20pm UTC](https://developer.sailpoint.com/discuss/t/iqservice-username-and-password-error/71725/5 "2024-07-10T13:20:20Z")

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Hi @sisvanthkumar,

Adding to @dylanfoggan’s suggestions, also make sure that you use the same username format in the UI as registered on the IQ service.

Here is what the [documentation](https://community.sailpoint.com/t5/IdentityIQ-Connectors/IQService-Troubleshooting/ta-p/76780#toc-hId--1217514984) says :

 ![image](https://global.discourse-cdn.com/sailpoint/original/2X/2/20b87d2e046e78b8a0e5ce0db0c3551a8aa2c8c9.png)

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<div class="post-metadata">

**Author:** ![sisvanthkumar](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/sisvanthkumar/32/13311_2.png) [@sisvanthkumar](https://developer.sailpoint.com/discuss/u/sisvanthkumar)\
**Post date:** [July 10, 2024, 9:37pm UTC](https://developer.sailpoint.com/discuss/t/iqservice-username-and-password-error/71725/6 "2024-07-10T21:37:37Z")

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Hi team , Thanks for your help , I de-registered and registered the user to the IQService , and it started to work fine . Appreciate your help .

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**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\
**Post date:** [September 8, 2024, 9:38pm UTC](https://developer.sailpoint.com/discuss/t/iqservice-username-and-password-error/71725/7 "2024-09-08T21:38:17Z")

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