# Implementation of loopback connector to manage SailPoint user levels and governance groups as entitlements

**URL:** <https://developer.sailpoint.com/discuss/t/implementation-of-loopback-connector-to-manage-sailpoint-user-levels-and-governance-groups-as-entitlements/55038>\
**Category:** SHF Discussion and Questions\
**Tags:** provisioning, identity-security-cloud\
**Created:** [May 1, 2024, 2:16pm UTC](https://developer.sailpoint.com/discuss/t/implementation-of-loopback-connector-to-manage-sailpoint-user-levels-and-governance-groups-as-entitlements/55038 "2024-05-01T14:16:52Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![dd102804](https://avatars.discourse-cdn.com/v4/letter/d/73ab20/32.png) [@dd102804](https://developer.sailpoint.com/discuss/u/dd102804)\
**Post date:** [May 1, 2024, 2:16pm UTC](https://developer.sailpoint.com/discuss/t/implementation-of-loopback-connector-to-manage-sailpoint-user-levels-and-governance-groups-as-entitlements/55038/1 "2024-05-01T14:16:52Z")

</div>

We are Implementing loopback connector to manage SailPoint user levels and governance groups as entitlements.  
We are facing issue in provisioning. Access requests are getting provisioned to grant SailPoint user levels also its adding members to governance group, but the status of access request is showing as failed with error as “sailpoint.connector.ConnectorException: Command timed out” in SailPoint.

Sometimes errors are different like “[ConnectorError] Cannot read properties of undefined (reading ‘name’)” and “command invocation expired” and “[ConnectorError] Request failed with status code 429”

---

<div class="post-metadata">

**Author:** ![mcheek](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/mcheek/32/23705_2.png) [@mcheek](https://developer.sailpoint.com/discuss/u/mcheek)\
**Post date:** [May 1, 2024, 2:19pm UTC](https://developer.sailpoint.com/discuss/t/implementation-of-loopback-connector-to-manage-sailpoint-user-levels-and-governance-groups-as-entitlements/55038/2 "2024-05-01T14:19:17Z")

</div>

Hello,

There is an active discussion around issues on the topic for that connector, I would suggest you ask there

> [@IdentityNow Management Connector](https://developer.sailpoint.com/discuss/t/identitynow-management-connector/18175):
>
> spiral_notepadDescription SaaS Connector for IdentityNowbalance_scaleLegal Agreement By using this CoLab item, you are agreeing to SailPoint’s [Terms of Service](https://developer.sailpoint.com/discuss/tos) for our developer community and open-source CoLab.hammer_and_wrenchRepository Link [https://github.com/sailpoint-oss/colab-saas-conn-identitynow-management](https://github.com/sailpoint-oss/colab-saas-conn-identitynow-management)open_bookNew to SaaS connectors in the CoLab? [Read the getting started guide for SaaS Connectors in the CoLab.](https://developer.sailpoint.com/discuss/t/getting-started-with-saas-connectors-in-the-colab/11324) …

---

<div class="post-metadata">

**Author:** ![Saket95606](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/saket95606/32/21382_2.png) [@Saket95606](https://developer.sailpoint.com/discuss/u/Saket95606)\
**Post date:** [May 5, 2024, 12:40pm UTC](https://developer.sailpoint.com/discuss/t/implementation-of-loopback-connector-to-manage-sailpoint-user-levels-and-governance-groups-as-entitlements/55038/3 "2024-05-05T12:40:46Z")

</div>

You are using IIQ or IdentityNow ?

---

<div class="post-metadata">

**Author:** ![dd102804](https://avatars.discourse-cdn.com/v4/letter/d/73ab20/32.png) [@dd102804](https://developer.sailpoint.com/discuss/u/dd102804)\
**Post date:** [May 6, 2024, 5:19am UTC](https://developer.sailpoint.com/discuss/t/implementation-of-loopback-connector-to-manage-sailpoint-user-levels-and-governance-groups-as-entitlements/55038/4 "2024-05-06T05:19:17Z")

</div>

SailPoint IdentityNow

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\
**Post date:** [July 5, 2024, 5:19am UTC](https://developer.sailpoint.com/discuss/t/implementation-of-loopback-connector-to-manage-sailpoint-user-levels-and-governance-groups-as-entitlements/55038/5 "2024-07-05T05:19:27Z")

</div>

This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.