# Identitynow JDBC source test connection issue **URL:** \ **Category:** SHF Discussion and Questions\ **Created:** [February 9, 2023, 7:06pm UTC](https://developer.sailpoint.com/discuss/t/identitynow-jdbc-source-test-connection-issue/8084 "2023-02-09T19:06:42Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![SBahl](https://avatars.discourse-cdn.com/v4/letter/s/8491ac/32.png) [@SBahl](https://developer.sailpoint.com/discuss/u/SBahl)\ **Post date:** [February 9, 2023, 7:06pm UTC](https://developer.sailpoint.com/discuss/t/identitynow-jdbc-source-test-connection-issue/8084/1 "2023-02-09T19:06:42Z")
Hi all, I have been trying to setup JDBC source in IdentityNow. Not sure where I am going wrong so if anyone can help me with the below problem it will be really helpful. While trying to test connection for a JDBC source connected to Mysql database getting below error. **Error** We have detected an error from the managed system. Error Received: Timeout waiting for response to message 9 from client 02bxxbaf-xxxx-xxxx-xxxx-8724xxxxfc41 after 15 seconds. **Below are the details of the VA** I have a VA cluster with 2 VA’s in it 1 VA is healthy. VA on an IP Address (1.10.1.11) , Able to ping MySQL IP from this VA. **Below are the details of the MySQL** MySQL is on IP (1.10.1.12), Able to ping VA IP from this side as well. I am using root user to login with a password. DB Name : db1 Table name : MyTable **Below are the details of the source setup** **Base Configuration** Source Name : MyAccessJDBC Source Description : MyAccess JDBC data source Source Owner : SBahl Virtual Appliance Cluster : TestVACluster2 Governance Group for Source Management : Uploaded Files : mysql-connector-j-8.0.31.jar **account** User Name : root Password : \*\*\*\*\*\*\*\*\*\*\*\*\*\*\* Database URL : jdbc:mysql://1.10.1.12:3306/db1 Driver Class : com.mysql.cj.jdbc.Driver Additional Connection Parameters : Test Connection SQL Query : show databases; Use Stored Procedure for Test Connection SQL Query : false Account SQL Query : select \* from MyTable; Use Stored Procedure for Account SQL Query : false Single Account SQL Query : Use Stored Procedure for Single Account SQL Query : false Use executeQuery : false Enable Direct Permission : false Enable Delta Aggregation : false Please let me know if any more info is required for this. ---
**Author:** ![colin\_mckibben](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/colin_mckibben/32/37182_2.png) [@colin\_mckibben](https://developer.sailpoint.com/discuss/u/colin_mckibben)\ **Post date:** [February 10, 2023, 2:08pm UTC](https://developer.sailpoint.com/discuss/t/identitynow-jdbc-source-test-connection-issue/8084/2 "2023-02-10T14:08:53Z")
You can try and increase the timeout limit: [JDBC - Stored Procedure - #2 by AnamicaShroti](https://developer.sailpoint.com/discuss/t/jdbc-stored-procedure/1785/2) ---
**Author:** ![SBahl](https://avatars.discourse-cdn.com/v4/letter/s/8491ac/32.png) [@SBahl](https://developer.sailpoint.com/discuss/u/SBahl)\ **Post date:** [February 10, 2023, 3:11pm UTC](https://developer.sailpoint.com/discuss/t/identitynow-jdbc-source-test-connection-issue/8084/3 "2023-02-10T15:11:59Z")
@colin_mckibben : I have already tried increasing the timeout, Still it gets timeout after 15 secs even after setting the value to a higher side. ---
**Author:** ![sabthamis](https://avatars.discourse-cdn.com/v4/letter/s/46a35a/32.png) [@sabthamis](https://developer.sailpoint.com/discuss/u/sabthamis)\ **Post date:** [February 17, 2023, 11:35am UTC](https://developer.sailpoint.com/discuss/t/identitynow-jdbc-source-test-connection-issue/8084/4 "2023-02-17T11:35:33Z")
> [@SBahl](#): > > mysql-connector-j-8.0.31.jar Hi Shivam, Were you able to resolve this error ? I am getting the same error ---
**Author:** ![2135797](https://avatars.discourse-cdn.com/v4/letter/2/8797f3/32.png) [@2135797](https://developer.sailpoint.com/discuss/u/2135797)\ **Post date:** [April 17, 2023, 10:17am UTC](https://developer.sailpoint.com/discuss/t/identitynow-jdbc-source-test-connection-issue/8084/5 "2023-04-17T10:17:00Z")
I am also getting same error,when I tried to ping the server in cmd I am getting time out error ---
**Author:** ![sabthamis](https://avatars.discourse-cdn.com/v4/letter/s/46a35a/32.png) [@sabthamis](https://developer.sailpoint.com/discuss/u/sabthamis)\ **Post date:** [April 18, 2023, 8:13am UTC](https://developer.sailpoint.com/discuss/t/identitynow-jdbc-source-test-connection-issue/8084/6 "2023-04-18T08:13:04Z")
Nope. Just rename the JAR file upload it from UI and just wait for 2 mintues and the save.try to test the connection. this resolved my issue ---
**Author:** ![2135797](https://avatars.discourse-cdn.com/v4/letter/2/8797f3/32.png) [@2135797](https://developer.sailpoint.com/discuss/u/2135797)\ **Post date:** [April 18, 2023, 8:16am UTC](https://developer.sailpoint.com/discuss/t/identitynow-jdbc-source-test-connection-issue/8084/7 "2023-04-18T08:16:37Z")
thank you @sabthami subramanian ---
**Author:** ![sabthamis](https://avatars.discourse-cdn.com/v4/letter/s/46a35a/32.png) [@sabthamis](https://developer.sailpoint.com/discuss/u/sabthamis)\ **Post date:** [April 18, 2023, 8:18am UTC](https://developer.sailpoint.com/discuss/t/identitynow-jdbc-source-test-connection-issue/8084/8 "2023-04-18T08:18:15Z")
but is the ping from your VA server to the DB works or not ? if not it could be some firewall rules issue which could block the connection. ---
**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\ **Post date:** [July 19, 2023, 2:24pm UTC](https://developer.sailpoint.com/discuss/t/identitynow-jdbc-source-test-connection-issue/8084/9 "2023-07-19T14:24:17Z")