# Identity trigger not getting created for mover event **URL:** \ **Category:** IIQ Discussion and Questions\ **Tags:** identityiq\ **Created:** [April 21, 2026, 5:20pm UTC](https://developer.sailpoint.com/discuss/t/identity-trigger-not-getting-created-for-mover-event/204997 "2026-04-21T17:20:03Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![dmaan](https://avatars.discourse-cdn.com/v4/letter/d/278dde/32.png) [@dmaan](https://developer.sailpoint.com/discuss/u/dmaan)\ **Post date:** [April 21, 2026, 5:20pm UTC](https://developer.sailpoint.com/discuss/t/identity-trigger-not-getting-created-for-mover-event/204997/1 "2026-04-21T17:20:03Z")
## Which IIQ version are you inquiring about? _8.4_ ## Share all details about your problem, including any error messages you may have received. _I have a mover event configured to trigger on departmentID change but it is not creating any identityTrigger object. I can see that on the attribute value change, the workflow is getting triggered , I can see the event under the identity but no identityTrigger object. what could I be missing? I need the identity trigger object so I can use that in a certification exclusion rule to include the identity that went through a job change. Appreciate any help._ ---
**Author:** ![neel193](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/neel193/32/34038_2.png) [@neel193](https://developer.sailpoint.com/discuss/u/neel193)\ **Post date:** [April 21, 2026, 5:31pm UTC](https://developer.sailpoint.com/discuss/t/identity-trigger-not-getting-created-for-mover-event/204997/2 "2026-04-21T17:31:02Z")
@dmaan I am not able to understand the issue. IdentityTrigger is the xml object which is the xml representation of LifeCycleEvent, this is not the triggered identity object or related objects. Are you looking for the some way to figure out which event is triggered? If yes, you can also query audit object with action: identityLifeCycleEvent, this should tell you which on which users event is triggered. It is the same key, which causes the details to be updated in the Events tab in Identity UI. ---
**Author:** ![dmaan](https://avatars.discourse-cdn.com/v4/letter/d/278dde/32.png) [@dmaan](https://developer.sailpoint.com/discuss/u/dmaan)\ **Post date:** [April 21, 2026, 7:03pm UTC](https://developer.sailpoint.com/discuss/t/identity-trigger-not-getting-created-for-mover-event/204997/3 "2026-04-21T19:03:49Z")
oh. I thought an identityTrigger object gets created everytime an LCE gets triggered. Thanks! ---
**Author:** ![utkirjonkamiljanov](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/utkirjonkamiljanov/32/36695_2.png) [@utkirjonkamiljanov](https://developer.sailpoint.com/discuss/u/utkirjonkamiljanov)\ **Post date:** [April 21, 2026, 7:18pm UTC](https://developer.sailpoint.com/discuss/t/identity-trigger-not-getting-created-for-mover-event/204997/4 "2026-04-21T19:18:34Z")
Looks like you actually ran into a very similar issue before - check out this thread which got resolved: [Custom mover event not getting triggered](http://developer.sailpoint.com/discuss/t/custom-mover-event-not-getting-triggered/196566) ---
**Author:** ![kumarSinghM](https://avatars.discourse-cdn.com/v4/letter/k/ecb155/32.png) [@kumarSinghM](https://developer.sailpoint.com/discuss/u/kumarSinghM)\ **Post date:** [April 22, 2026, 2:28am UTC](https://developer.sailpoint.com/discuss/t/identity-trigger-not-getting-created-for-mover-event/204997/5 "2026-04-22T02:28:45Z")
Hi @dmaan Whenever event is triggered, then the events will be available in the Identity xml and can be viewed either by UI or through the debug pages. ---
**Author:** ![neel193](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/neel193/32/34038_2.png) [@neel193](https://developer.sailpoint.com/discuss/u/neel193)\ **Post date:** [April 22, 2026, 3:34am UTC](https://developer.sailpoint.com/discuss/t/identity-trigger-not-getting-created-for-mover-event/204997/6 "2026-04-22T03:34:58Z")
@kumarSinghM I don’t think they are available at identity xml. if exists, please confirm the key. ---
**Author:** ![kumarSinghM](https://avatars.discourse-cdn.com/v4/letter/k/ecb155/32.png) [@kumarSinghM](https://developer.sailpoint.com/discuss/u/kumarSinghM)\ **Post date:** [April 22, 2026, 3:52am UTC](https://developer.sailpoint.com/discuss/t/identity-trigger-not-getting-created-for-mover-event/204997/7 "2026-04-22T03:52:42Z")
Hi @neel193 I was referring this **triggerSnapshots** key in the Identity XML that gets generated whenever the lifecycle event is triggered. I t will get removed once we do the refresh with process events option selected. ---
**Author:** ![kumarSinghM](https://avatars.discourse-cdn.com/v4/letter/k/ecb155/32.png) [@kumarSinghM](https://developer.sailpoint.com/discuss/u/kumarSinghM)\ **Post date:** [April 22, 2026, 3:56am UTC](https://developer.sailpoint.com/discuss/t/identity-trigger-not-getting-created-for-mover-event/204997/8 "2026-04-22T03:56:44Z")
Events information can be viewed after generation on UI page or Audit page with **Identity Event** action ---
**Author:** ![mandarsane](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/mandarsane/32/35650_2.png) [@mandarsane](https://developer.sailpoint.com/discuss/u/mandarsane)\ **Post date:** [April 22, 2026, 4:43am UTC](https://developer.sailpoint.com/discuss/t/identity-trigger-not-getting-created-for-mover-event/204997/9 "2026-04-22T04:43:50Z")
Just want to add few points - IdentityTrigger object represents LifeCycle event available in IIQ. PFB screenshots. ![image](https://global.discourse-cdn.com/sailpoint/original/3X/4/5/45fd8a6e51947d0c6549ea0d7cecd07810dd4f0a.png) ![image](https://global.discourse-cdn.com/sailpoint/original/3X/e/d/ededa2a17ab36557e3ce7a12151f94576810af6c.png) As explained by other experts, when event is triggered, then **triggerSnapshots** key will be available in the Identity xml and can be viewed either by UI or through the debug pages. Hope this helps. ---
**Author:** ![neel193](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/neel193/32/34038_2.png) [@neel193](https://developer.sailpoint.com/discuss/u/neel193)\ **Post date:** [April 22, 2026, 5:24am UTC](https://developer.sailpoint.com/discuss/t/identity-trigger-not-getting-created-for-mover-event/204997/10 "2026-04-22T05:24:11Z")
@kumarSinghM I think it generates triggerSnapshots during aggregation/refresh but BEFORE lifecycle event is triggered. Once it is triggered as part of refresh with process events. it gets cleared. Also, in audit action name is **identityLifeCycleEvent** if you want to search. ---
**Author:** ![kumarSinghM](https://avatars.discourse-cdn.com/v4/letter/k/ecb155/32.png) [@kumarSinghM](https://developer.sailpoint.com/discuss/u/kumarSinghM)\ **Post date:** [April 22, 2026, 5:36am UTC](https://developer.sailpoint.com/discuss/t/identity-trigger-not-getting-created-for-mover-event/204997/11 "2026-04-22T05:36:05Z")
@neel193 Its correct, triggerSnapshots tag will be generated as soon as the aggregation finishes. After Refresh it will get removed and run your lifecycle event that will get stored and you can view in Identity Warehouse or audit page. ---
**Author:** ![kumarSinghM](https://avatars.discourse-cdn.com/v4/letter/k/ecb155/32.png) [@kumarSinghM](https://developer.sailpoint.com/discuss/u/kumarSinghM)\ **Post date:** [April 22, 2026, 5:40am UTC](https://developer.sailpoint.com/discuss/t/identity-trigger-not-getting-created-for-mover-event/204997/12 "2026-04-22T05:40:12Z")
@neel193 Audit Action name is **IdentityLifecycleEvent** and the display Name for this is Identity Event. It can searched in audit page through either of the names. ![image](https://global.discourse-cdn.com/sailpoint/original/3X/e/9/e9eb756199894c2306da878c60f170c6918498f7.png) ---
**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\ **Post date:** [June 21, 2026, 5:40am UTC](https://developer.sailpoint.com/discuss/t/identity-trigger-not-getting-created-for-mover-event/204997/13 "2026-06-21T05:40:31Z")
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