# How to get account details for NELm identity **URL:** \ **Category:** SHF Discussion and Questions\ **Tags:** sailpoint-identity-security, apis\ **Created:** [December 15, 2022, 12:52pm UTC](https://developer.sailpoint.com/discuss/t/how-to-get-account-details-for-nelm-identity/7187 "2022-12-15T12:52:18Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![aakanksha](https://avatars.discourse-cdn.com/v4/letter/a/839c29/32.png) [@aakanksha](https://developer.sailpoint.com/discuss/u/aakanksha)\ **Post date:** [December 15, 2022, 12:52pm UTC](https://developer.sailpoint.com/discuss/t/how-to-get-account-details-for-nelm-identity/7187/1 "2022-12-15T12:52:18Z")
We have a requirement to get details of NELM identity including if it has an account on any application I have tried all regular get identity, get identity snapshot api;s but nothing works it says that identity alias not found. Get non-employee record api returns just the account not access, could you please help me with this Thanks, Aakanksha ---
**Author:** ![colin\_mckibben](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/colin_mckibben/32/37182_2.png) [@colin\_mckibben](https://developer.sailpoint.com/discuss/u/colin_mckibben)\ **Post date:** [December 16, 2022, 2:36pm UTC](https://developer.sailpoint.com/discuss/t/how-to-get-account-details-for-nelm-identity/7187/2 "2022-12-16T14:36:24Z")
I suggest opening a support ticket for this. The support team can investigate your tenant to see what is going on. ---
**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\ **Post date:** [July 19, 2023, 2:24pm UTC](https://developer.sailpoint.com/discuss/t/how-to-get-account-details-for-nelm-identity/7187/3 "2023-07-19T14:24:00Z")
Closed on July 19, 2023, 2:24pm UTC