# How to find ServiceNow ticket number in SailPoint

**URL:** <https://developer.sailpoint.com/discuss/t/how-to-find-servicenow-ticket-number-in-sailpoint/12143>\
**Category:** SHF Discussion and Questions\
**Tags:** identity-security-cloud\
**Created:** [June 11, 2023, 8:57am UTC](https://developer.sailpoint.com/discuss/t/how-to-find-servicenow-ticket-number-in-sailpoint/12143 "2023-06-11T08:57:18Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![maheshtare](https://avatars.discourse-cdn.com/v4/letter/m/aca169/32.png) [@maheshtare](https://developer.sailpoint.com/discuss/u/maheshtare)\
**Post date:** [June 11, 2023, 8:57am UTC](https://developer.sailpoint.com/discuss/t/how-to-find-servicenow-ticket-number-in-sailpoint/12143/1 "2023-06-11T08:57:18Z")

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Hi All,

We are using ServiceDesk Integration to generate the SNoW ticket for any provisioning activity for a disconnected connector. We have a requirement to get the ticket number generated within the SailPoint and drop an email to the team for tracking purpose.

Regards,  
Mahesh Tare

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**Author:** ![ismaelmoreno1](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/ismaelmoreno1/32/2756_2.png) [@ismaelmoreno1](https://developer.sailpoint.com/discuss/u/ismaelmoreno1)\
**Post date:** [June 11, 2023, 8:01pm UTC](https://developer.sailpoint.com/discuss/t/how-to-find-servicenow-ticket-number-in-sailpoint/12143/2 "2023-06-11T20:01:17Z")

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Hi @maheshtare

According documentation , the ticket number generated on the Service Desk system for the corresponding provisioning action can be seen under **Search** \> **Account Activity** details of the identity. For more information, refer to [Account Activity Using Search](https://documentation.sailpoint.com/saas/help/search/index.html#account-activity).

You can refer bellow documentation

[Create a Ticket (sailpoint.com)](https://documentation.sailpoint.com/connectors/servicenow/sdim/help/integrating_servicenow_sdim/creating_ticket.html)

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<div class="post-metadata">

**Author:** ![maheshtare](https://avatars.discourse-cdn.com/v4/letter/m/aca169/32.png) [@maheshtare](https://developer.sailpoint.com/discuss/u/maheshtare)\
**Post date:** [June 12, 2023, 11:44am UTC](https://developer.sailpoint.com/discuss/t/how-to-find-servicenow-ticket-number-in-sailpoint/12143/3 "2023-06-12T11:44:56Z")

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Hi @ismaelmoreno1,

Thanks for the response.

As per the guides, we have to manually click on the account activity to get the detailed information including ticket number.

Is there any query or API to get all the tickets generated in a day.

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<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\
**Post date:** [August 11, 2023, 11:45am UTC](https://developer.sailpoint.com/discuss/t/how-to-find-servicenow-ticket-number-in-sailpoint/12143/4 "2023-08-11T11:45:09Z")

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