# Help with Access Request Submission Event Trigger ASYNC Response Issue

**URL:** <https://developer.sailpoint.com/discuss/t/help-with-access-request-submission-event-trigger-async-response-issue/111338>\
**Category:** SHF Discussion and Questions\
**Tags:** workflows, event-triggers, sailpoint-identity-security\
**Created:** [April 14, 2025, 3:34am UTC](https://developer.sailpoint.com/discuss/t/help-with-access-request-submission-event-trigger-async-response-issue/111338 "2025-04-14T03:34:44Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![amishra25](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@amishra25](https://developer.sailpoint.com/discuss/u/amishra25)\
**Post date:** [April 14, 2025, 3:34am UTC](https://developer.sailpoint.com/discuss/t/help-with-access-request-submission-event-trigger-async-response-issue/111338/1 "2025-04-14T03:34:44Z")

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Hello ISC Experts,

I’m encountering an issue with the Access Request Submission Event Trigger in IdentityNow and could use some guidance. We’ve set up an ASYNC REQUEST\_RESPONSE trigger to invoke an External Trigger in a workflow. The workflow executes successfully, but the submitted access request fails with the error: “Error: Please contact your administrator.”

Setup:

Trigger: Access Request Submission (ASYNC mode).  
Workflow: Invokes an external endpoint  
Documentation followed: [Responding to Response Required Triggers | SailPoint Developer Community](https://developer.sailpoint.com/docs/extensibility/event-triggers/responding-request-response-trigger/)

Issue:

Per the documentation, the initial response to the trigger invocation should be a 200 OK with an empty JSON object {} within 10 seconds.  
When I send {}, I get a Bad Request error from IdentityNow.  
As a workaround, I tried including the secret in the body (e.g., {“secret”:“56c98cd9-090f-46dd-a31a-a94556177ce8”}). This allows the initial step to succeed, but the access request still fails with the above error.

Questions:

Has anyone encountered a “Bad Request” when sending an empty JSON {} for the initial acknowledgment? Any suggestions to resolve this?  
Is including the secret in the initial response causing the issue, or could the problem lie in the callback response or workflow configuration?

Any known issues with the Access Request Submission trigger in ASYNC mode that might cause this behavior?  
I’ve verified the subscription settings (responseDeadline, URL, etc.) and tested the flow in Postman, but I’m still stuck. Any insights or troubleshooting tips would be greatly appreciated!

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**Author:** ![nsorlien](https://avatars.discourse-cdn.com/v4/letter/n/e56c9b/32.png) [@nsorlien](https://developer.sailpoint.com/discuss/u/nsorlien)\
**Post date:** [April 14, 2025, 10:07pm UTC](https://developer.sailpoint.com/discuss/t/help-with-access-request-submission-event-trigger-async-response-issue/111338/2 "2025-04-14T22:07:48Z")

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The initial response for ASYNC triggers refers to the response from the webhook endpoint receiving the trigger if you are using an HTTP subscription (vs an Amazon EventBridge subscription). Since you are using Workflows with an External Trigger, the event trigger service will call the workflow external invocation endpoint, which returns this 200 response code.

You only need to send a single request to SailPoint via the `$.trigger._metadata.callbackURL` when you are approving/denying the request. For example:

```json
{
    "secret": "{{$.trigger._metadata.secret}}",
    "output": {
        "approved": true,
        "approver": "AcmeCorpExternalIntegration",
        "comment": "This access has passed preliminary approval."
    }
}

```

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**Author:** ![amishra25](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@amishra25](https://developer.sailpoint.com/discuss/u/amishra25)\
**Post date:** [April 15, 2025, 11:53am UTC](https://developer.sailpoint.com/discuss/t/help-with-access-request-submission-event-trigger-async-response-issue/111338/3 "2025-04-15T11:53:42Z")

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Thank you Nathan, appreciate it!

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**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\
**Post date:** [June 14, 2025, 11:54am UTC](https://developer.sailpoint.com/discuss/t/help-with-access-request-submission-event-trigger-async-response-issue/111338/4 "2025-06-14T11:54:30Z")

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Closed on June 14, 2025, 11:54am UTC

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