# Find ServiceNow ticket number in SailPoint

**URL:** <https://developer.sailpoint.com/discuss/t/find-servicenow-ticket-number-in-sailpoint/106382>\
**Category:** SHF Discussion and Questions\
**Tags:** servicenow, sailpoint-identity-security\
**Created:** [April 1, 2025, 2:14pm UTC](https://developer.sailpoint.com/discuss/t/find-servicenow-ticket-number-in-sailpoint/106382 "2025-04-01T14:14:41Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![robin82](https://avatars.discourse-cdn.com/v4/letter/r/a183cd/32.png) [@robin82](https://developer.sailpoint.com/discuss/u/robin82)\
**Post date:** [April 1, 2025, 2:14pm UTC](https://developer.sailpoint.com/discuss/t/find-servicenow-ticket-number-in-sailpoint/106382/1 "2025-04-01T14:14:41Z")

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Where and how can we find ServiceNow Tickets generated in ISC after setting up the service desk integrations? I am unable to track any tickets in ISC.

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**Author:** ![pavya](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/pavya/32/23397_2.png) [@pavya](https://developer.sailpoint.com/discuss/u/pavya)\
**Post date:** [April 2, 2025, 7:32am UTC](https://developer.sailpoint.com/discuss/t/find-servicenow-ticket-number-in-sailpoint/106382/2 "2025-04-02T07:32:58Z")

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Hi @robin82 ,  
According documentation , the ticket number generated on the Service Desk system for the corresponding provisioning action can be seen under **Search** \> **Account Activity** details of the identity.  
You can try this query to get all tickets created on source.

accountRequests.result.ticketId:\*AND sources:Sp\_jira

 ![image](https://global.discourse-cdn.com/sailpoint/original/3X/2/4/2452d40893c716b6a39af0d43d2b6ecdab560ec8.png)

> **[Search Overview - SailPoint Identity Services](https://documentation.sailpoint.com/saas/help/search/index.html#account-activity)**
>
> SailPoint Identity Services Documentation

This is reference documentation.  
Thank you.

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<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\
**Post date:** [June 1, 2025, 7:33am UTC](https://developer.sailpoint.com/discuss/t/find-servicenow-ticket-number-in-sailpoint/106382/3 "2025-06-01T07:33:26Z")

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Closed on June 1, 2025, 7:33am UTC

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