# Error while resetting Mainframe user account Password **URL:** \ **Category:** IIQ Discussion and Questions\ **Tags:** identityiq, provisioning, password-management, workflows\ **Created:** [March 1, 2026, 11:26am UTC](https://developer.sailpoint.com/discuss/t/error-while-resetting-mainframe-user-account-password/197897 "2026-03-01T11:26:57Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![sahoos9](https://avatars.discourse-cdn.com/v4/letter/s/ba8739/32.png) [@sahoos9](https://developer.sailpoint.com/discuss/u/sahoos9)\ **Post date:** [March 1, 2026, 11:26am UTC](https://developer.sailpoint.com/discuss/t/error-while-resetting-mainframe-user-account-password/197897/1 "2026-03-01T11:26:57Z")
## Which IIQ version are you inquiring about? _8.5P1_ ## ## Share all details about your problem, including any error messages you may have received. _Hi all,_ #### We have a Mainfram RACF connector. Now we are trying to enable Mainframe users to reset their RACF account Password from Sailpoint through Manage Password screen. While testing, we are getting below error . _`2026-02-24T12:03:11,162 ERROR https-jsse-nio2-8443-exec-1 sailpoint.provisioning.PlanEvaluator:2781 - Provisioning failure: 00285067 on CBA Core Mainframe` `2026-02-24T12:03:11,174 ERROR https-jsse-nio2-8443-exec-1 sailpoint.provisioning.PlanEvaluator:2822 - PreScript Message: ActualMsg: 2026/02/24 12:03:11 CTS1403I R Update User AUTEVT2 in Connector CBA-DEV-CBI2 by MXSAILI2 () SIID 584110676:` `2026/02/24 12:03:11 CTS3016I R >>> "CTSAEXC ALTUSER AUTEVT2 NOEXPIRED PHRASE(' ******************')"` `2026/02/24 12:03:11 CTS3016I R ICH21005I NOT AUTHORIZED TO SPECIFY PHRASE/NOPHRASE, OPERAND IGNORED.` `2026/02/24 12:03:11 CTS3016I R +++ RC(4) +++` `2026/02/24 12:03:11 CTS3029W T Permanent password update failed. Trying temp for user AUTEVT2` `2026/02/24 12:03:11 CTS3016I R >>> "CTSAEXC ALTUSER AUTEVT2 EXPIRED PHRASE(' ******************')"` `2026/02/24 12:03:11 CTS3016I R ICH21005I NOT AUTHORIZED TO SPECIFY PHRASE/NOPHRASE, OPERAND IGNORED.` `2026/02/24 12:03:11 CTS3016I R +++ RC(4) +++` `2026/02/24 12:03:11 CTS3024E R Failed to update password of user AUTEVT2` `2026/02/24 12:03:11 CTS3024E R Failed to update password of user AUTEVT2` `2026/02/24 12:03:11 CTS1434I R USA-API operation failed (rc = FATAL)`_ #### Sailpoint is triggering below command : CTSAEXC ALTUSER AUTEVT2 NOEXPIRED PHRASE(‘\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*’) Instead, Mainframe team suggest that it should trigger CTSAEXC ALTUSER AUTEVT2 RESUME PHRASE(‘\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*’) How can we customise to trigger RESUME command here while resetting the Password? ---
**Author:** ![sanjaysutarc](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/sanjaysutarc/32/37764_2.png) [@sanjaysutarc](https://developer.sailpoint.com/discuss/u/sanjaysutarc)\ **Post date:** [March 1, 2026, 1:28pm UTC](https://developer.sailpoint.com/discuss/t/error-while-resetting-mainframe-user-account-password/197897/2 "2026-03-01T13:28:18Z")
Is the user account active and not revoked? I don’t think you can change the command the connector uses to perform specific operation Did the mainframe team try to run the exact command for same user directly on mainframe. If it also fails then it’s not connector issue If it works then it may the issue with password value used from Sailpoint ---
**Author:** ![neel193](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/neel193/32/34038_2.png) [@neel193](https://developer.sailpoint.com/discuss/u/neel193)\ **Post date:** [March 1, 2026, 6:30pm UTC](https://developer.sailpoint.com/discuss/t/error-while-resetting-mainframe-user-account-password/197897/3 "2026-03-01T18:30:10Z")
@sahoos9 You might want to connect with Sailpoint Connector via support ticket. This seems to be checked with them to actually understand if we really ned to change it to RESUME. ---
**Author:** ![neel193](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/neel193/32/34038_2.png) [@neel193](https://developer.sailpoint.com/discuss/u/neel193)\ **Post date:** [March 1, 2026, 6:30pm UTC](https://developer.sailpoint.com/discuss/t/error-while-resetting-mainframe-user-account-password/197897/4 "2026-03-01T18:30:47Z")
@sahoos9 Could you please share your plan for review? ---
**Author:** ![sahoos9](https://avatars.discourse-cdn.com/v4/letter/s/ba8739/32.png) [@sahoos9](https://developer.sailpoint.com/discuss/u/sahoos9)\ **Post date:** [March 1, 2026, 11:56pm UTC](https://developer.sailpoint.com/discuss/t/error-while-resetting-mainframe-user-account-password/197897/5 "2026-03-01T23:56:30Z")
Hi Neel, I have raised a request with Sailpoint Support team and currently its been reviewd. ---
**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\ **Post date:** [April 30, 2026, 11:56pm UTC](https://developer.sailpoint.com/discuss/t/error-while-resetting-mainframe-user-account-password/197897/6 "2026-04-30T23:56:39Z")
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