# Error in the IQ service logs

**URL:** <https://developer.sailpoint.com/discuss/t/error-in-the-iq-service-logs/23209>\
**Category:** SHF Discussion and Questions\
**Tags:** sailpoint-identity-security\
**Created:** [December 27, 2023, 5:20pm UTC](https://developer.sailpoint.com/discuss/t/error-in-the-iq-service-logs/23209 "2023-12-27T17:20:30Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Yogitarathod8](https://avatars.discourse-cdn.com/v4/letter/y/9de053/32.png) [@Yogitarathod8](https://developer.sailpoint.com/discuss/u/Yogitarathod8)\
**Post date:** [December 27, 2023, 5:20pm UTC](https://developer.sailpoint.com/discuss/t/error-in-the-iq-service-logs/23209/1 "2023-12-27T17:20:30Z")

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We are getting below error logs in IQ trace log file from many days. Not sure what could be the reason, can anyone assist with this?

‘’’  
12/27/2023 06:13:53 : RpcHandler [Thread-7] ERROR : “An Exception Occurred while accepting new client request :System.IO.IOException: Authentication failed because the remote party has closed the transport stream.  
at sailpoint.rpcserver.RpcHandler.AuthenticateServer(X509Certificate2 serverCertificate, SslProtocols sslprotocol, Boolean initialCall)  
at sailpoint.rpcserver.RpcHandler…ctor(Hashtable services, Hashtable registry, TcpClient client, String port, Boolean useTLS, String subject, String tlsVersion, String registeredClients)”  
12/27/2023 06:13:53 : RpcHandler [Thread-7] DEBUG : “ENTER Close”  
12/27/2023 06:13:53 : RpcHandler [Thread-7] DEBUG : “EXIT Close”  
12/27/2023 06:13:53 : RpcServer [Thread-7] DEBUG : “New Listener Thread Created…”  
12/27/2023 06:13:58 : RpcServer [Thread-7] DEBUG : “listening on port : 5050”  
12/27/2023 06:13:58 : RpcServer [Thread-7] DEBUG : “Execution registry has [0] items.”

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**Author:** ![ismaelmoreno1](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/ismaelmoreno1/32/2756_2.png) [@ismaelmoreno1](https://developer.sailpoint.com/discuss/u/ismaelmoreno1)\
**Post date:** [December 27, 2023, 8:00pm UTC](https://developer.sailpoint.com/discuss/t/error-in-the-iq-service-logs/23209/2 "2023-12-27T20:00:42Z")

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hi @Yogitarathod8

this error indicates that there has been a problem during authentication in a network communication. This error can occur establishing a secure connection (for example, using TLS/SSL).

- Verify that the remote server’s SSL/TLS certificate is valid and has not expired.
- Make sure the certificate chain is correct and configured properly on the client

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<div class="post-metadata">

**Author:** ![ismaelmoreno1](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/ismaelmoreno1/32/2756_2.png) [@ismaelmoreno1](https://developer.sailpoint.com/discuss/u/ismaelmoreno1)\
**Post date:** [December 27, 2023, 8:03pm UTC](https://developer.sailpoint.com/discuss/t/error-in-the-iq-service-logs/23209/3 "2023-12-27T20:03:30Z")

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From other side, according IQService-Troubleshooting , this issue can be resolved running the following command

```auto
IQService.exe -w 10.51.131.252 

```

and restart the service using the command:

```auto
IQService.exe -t

```

Please, for more details refer to following link: [https://community.sailpoint.com/t5/IdentityIQ-Connectors/IQService-Troubleshooting/ta-p/76780#toc-hId-1302444950](https://community.sailpoint.com/t5/IdentityIQ-Connectors/IQService-Troubleshooting/ta-p/76780#toc-hId-1302444950)

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**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\
**Post date:** [February 25, 2024, 8:04pm UTC](https://developer.sailpoint.com/discuss/t/error-in-the-iq-service-logs/23209/4 "2024-02-25T20:04:21Z")

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