# Epic SER connector - SER Create error

**URL:** <https://developer.sailpoint.com/discuss/t/epic-ser-connector-ser-create-error/218893>\
**Category:** SHF Discussion and Questions\
**Tags:** provisioning, identity-security-cloud\
**Created:** [August 13, 2026, 4:43pm UTC](https://developer.sailpoint.com/discuss/t/epic-ser-connector-ser-create-error/218893 "2026-08-13T16:43:30Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![swcoleman](https://avatars.discourse-cdn.com/v4/letter/s/76d3ee/32.png) [@swcoleman](https://developer.sailpoint.com/discuss/u/swcoleman)\
**Post date:** [August 13, 2026, 4:43pm UTC](https://developer.sailpoint.com/discuss/t/epic-ser-connector-ser-create-error/218893/1 "2026-08-13T16:43:30Z")

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We are trying to implement the Epic SER connector. We did the build in Epic and created the source in ISC. The source test’s successful and we are reading in existing SER and correlating correctly. When we try and create an SER we are getting the following error.

[“sailpoint.connector.ConnectorException: HTTP Execution failed with error code 404 and error message: [http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd\](http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd%5C)”\>\n xmlns=\"[http://www.w3.org/1999/xhtml\"\>\n\n](http://www.w3.org/1999/xhtml/%22%3e/n%3chead%3e/n%3cmeta "http://www.w3.org/1999/xhtml/%22%3e/n%3chead%3e/n%3cmeta") http-equiv=\“Content-Type\” content=\“text/html; charset=iso-8859-1\”/\>\n404 - File or directory not found.\n

It is really not clear what file or directory it’s looking for. Does anyone have an ideas?

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**Author:** ![vikaspawar0303](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/vikaspawar0303/32/34710_2.png) [@vikaspawar0303](https://developer.sailpoint.com/discuss/u/vikaspawar0303)\
**Post date:** [August 14, 2026, 3:42am UTC](https://developer.sailpoint.com/discuss/t/epic-ser-connector-ser-create-error/218893/2 "2026-08-14T03:42:33Z")

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> [@swcoleman](#):
>
> Epic SER

Try with simple request 1st.

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**Author:** ![kumarSinghM](https://avatars.discourse-cdn.com/v4/letter/k/ecb155/32.png) [@kumarSinghM](https://developer.sailpoint.com/discuss/u/kumarSinghM)\
**Post date:** [August 14, 2026, 12:45pm UTC](https://developer.sailpoint.com/discuss/t/epic-ser-connector-ser-create-error/218893/3 "2026-08-14T12:45:08Z")

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Hi @swcoleman

Can you please confirm that you have configured all the Connection Settings including the REST API Settings.

If possible, please share the screenshot of the your configuration page.

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**Author:** ![swcoleman](https://avatars.discourse-cdn.com/v4/letter/s/76d3ee/32.png) [@swcoleman](https://developer.sailpoint.com/discuss/u/swcoleman)\
**Post date:** [September 2, 2026, 10:30am UTC](https://developer.sailpoint.com/discuss/t/epic-ser-connector-ser-create-error/218893/4 "2026-09-02T10:30:28Z")

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This turned out to be an error on the interconnect side. We have it resolved at this point.

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**Author:** ![JacobHarman](https://avatars.discourse-cdn.com/v4/letter/j/65b543/32.png) [@JacobHarman](https://developer.sailpoint.com/discuss/u/JacobHarman)\
**Post date:** [September 30, 2026, 8:45pm UTC](https://developer.sailpoint.com/discuss/t/epic-ser-connector-ser-create-error/218893/5 "2026-09-30T20:45:27Z")

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@swcoleman Are you able to elaborate on what they did on the interconnect side?

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**Author:** ![vikaspawar0303](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/vikaspawar0303/32/34710_2.png) [@vikaspawar0303](https://developer.sailpoint.com/discuss/u/vikaspawar0303)\
**Post date:** [October 8, 2026, 2:38am UTC](https://developer.sailpoint.com/discuss/t/epic-ser-connector-ser-create-error/218893/6 "2026-10-08T02:38:58Z")

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> [@JacobHarman](#):
>
> re you able to elaborate on what they did on the interconnect side?

Have you tried with postman ?