# Epic connection failure

**URL:** <https://developer.sailpoint.com/discuss/t/epic-connection-failure/65261>\
**Category:** IIQ Discussion and Questions\
**Tags:** connectors, identityiq\
**Created:** [June 11, 2024, 2:11pm UTC](https://developer.sailpoint.com/discuss/t/epic-connection-failure/65261 "2024-06-11T14:11:41Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![charan18](https://avatars.discourse-cdn.com/v4/letter/c/ee7513/32.png) [@charan18](https://developer.sailpoint.com/discuss/u/charan18)\
**Post date:** [June 11, 2024, 2:11pm UTC](https://developer.sailpoint.com/discuss/t/epic-connection-failure/65261/1 "2024-06-11T14:11:41Z")

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### Which IIQ version are you inquiring about?

Version 8.2

### Share all details related to your problem, including any error messages you may have received.

Hi Community,

We have recently updated our certificate for epic and we did the same in other environment as well for a change one of the environments is working fine whereas the other is throwing below error after certification update.

Please provide an info about SOAP Header missing error

Error:  
`[ConnectionFailedException] [Possible suggestions] Ensure the Epic system host is reachable and there is a smooth connectivity between Identity Server and Epic host. [Error details] Failed to connect to Epic System. SOAP header missing`

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**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\
**Post date:** [August 10, 2024, 2:12pm UTC](https://developer.sailpoint.com/discuss/t/epic-connection-failure/65261/2 "2024-08-10T14:12:31Z")

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