# Entitlement Aggregation issue

**URL:** <https://developer.sailpoint.com/discuss/t/entitlement-aggregation-issue/72474>\
**Category:** SHF Discussion and Questions\
**Tags:** identity-security-cloud, aggregation\
**Created:** [July 12, 2024, 4:40pm UTC](https://developer.sailpoint.com/discuss/t/entitlement-aggregation-issue/72474 "2024-07-12T16:40:37Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![osmanmohammed](https://avatars.discourse-cdn.com/v4/letter/o/e0b2c6/32.png) [@osmanmohammed](https://developer.sailpoint.com/discuss/u/osmanmohammed)\
**Post date:** [July 12, 2024, 4:40pm UTC](https://developer.sailpoint.com/discuss/t/entitlement-aggregation-issue/72474/1 "2024-07-12T16:40:37Z")

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Hi All,

I have a new issue relevant to Entitlement groups. While running aggregation - it removed the existing groups from the source in IDN  
and the response by sailpoint support is this

 ![undefined](https://global.discourse-cdn.com/sailpoint/original/2X/b/b0cf623b43908b97a3c5d111cc13f7fdc583aee2.png)

from 25th june did sailpoint included new parameter “updated-at” that is not pulling the existing groups ?  
then coupa product team shared this info from their end what they see in logs

 ![image](https://global.discourse-cdn.com/sailpoint/original/2X/1/1e7a885890f8d452af5578e3452be72cecac8a31.png)

can we have any ambassador share on this

thanks  
osman

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**Author:** ![Sivakrishna1993](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/sivakrishna1993/32/25424_2.png) [@Sivakrishna1993](https://developer.sailpoint.com/discuss/u/Sivakrishna1993)\
**Post date:** [July 14, 2024, 3:38pm UTC](https://developer.sailpoint.com/discuss/t/entitlement-aggregation-issue/72474/2 "2024-07-14T15:38:45Z")

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Hi

I did not see any changes or updates from Sailpoint for your reference please check below sailpoint releases and updates.

[https://community.sailpoint.com/t5/SaaS-Release-Notes/tkb-p/saas-release-notes?env=production&date=all](https://community.sailpoint.com/t5/SaaS-Release-Notes/tkb-p/saas-release-notes?env=production&date=all)

As I observed Coupa connecter doc revised date is 27th June 2024. Please check either you have proper permissions or not to read entitlements from Coupa.

> **[Integrating SailPoint with Coupa](https://documentation.sailpoint.com/connectors/coupa/help/integrating_coupa/intro.html)**
>
> SailPoint Connectors Documentation

Thanks,  
Siva.K

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**Author:** ![gogubapu](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/gogubapu/32/15242_2.png) [@gogubapu](https://developer.sailpoint.com/discuss/u/gogubapu)\
**Post date:** [July 15, 2024, 4:16am UTC](https://developer.sailpoint.com/discuss/t/entitlement-aggregation-issue/72474/3 "2024-07-15T04:16:06Z")

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Hi @osmanmohammed ,

You can see in above image logs, the endpoint returning empty role, so when you are performing entitlement aggregation, if will get empty role values from API endpoint, previously aggregated roles are deleted from entitlement tab in IDN.

Thank You.

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**Author:** ![osmanmohammed](https://avatars.discourse-cdn.com/v4/letter/o/e0b2c6/32.png) [@osmanmohammed](https://developer.sailpoint.com/discuss/u/osmanmohammed)\
**Post date:** [July 16, 2024, 4:24pm UTC](https://developer.sailpoint.com/discuss/t/entitlement-aggregation-issue/72474/4 "2024-07-16T16:24:57Z")

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am closely working with sailpoint support and it seems to be a connector issue.

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**Author:** ![osmanmohammed](https://avatars.discourse-cdn.com/v4/letter/o/e0b2c6/32.png) [@osmanmohammed](https://developer.sailpoint.com/discuss/u/osmanmohammed)\
**Post date:** [July 17, 2024, 10:23pm UTC](https://developer.sailpoint.com/discuss/t/entitlement-aggregation-issue/72474/5 "2024-07-17T22:23:23Z")

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it seems to be a connector issue and sailpoint connector team is working to debug it  
thanks  
osman

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**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\
**Post date:** [September 15, 2024, 10:23pm UTC](https://developer.sailpoint.com/discuss/t/entitlement-aggregation-issue/72474/6 "2024-09-15T22:23:59Z")

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