# Email Notification Issue - Showing tags

**URL:** <https://developer.sailpoint.com/discuss/t/email-notification-issue-showing-tags/86917>\
**Category:** IIQ Discussion and Questions\
**Tags:** email-templates\
**Created:** [October 24, 2024, 6:52pm UTC](https://developer.sailpoint.com/discuss/t/email-notification-issue-showing-tags/86917 "2024-10-24T18:52:16Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![sbhagat](https://avatars.discourse-cdn.com/v4/letter/s/13edae/32.png) [@sbhagat](https://developer.sailpoint.com/discuss/u/sbhagat)\
**Post date:** [October 24, 2024, 6:52pm UTC](https://developer.sailpoint.com/discuss/t/email-notification-issue-showing-tags/86917/1 "2024-10-24T18:52:16Z")

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Hello,  
I have created Emai Template for one of my Approval Work Item and from the /monitor/request/request.jsf I can see that it is also generating email.  
But Whenever I redirect to My Email Id , It is showing tags like   
 in the mail.  
Please help to remove these tags .

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**Author:** ![sathishiam](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/sathishiam/32/23976_2.png) [@sathishiam](https://developer.sailpoint.com/discuss/u/sathishiam)\
**Post date:** [October 25, 2024, 12:40am UTC](https://developer.sailpoint.com/discuss/t/email-notification-issue-showing-tags/86917/2 "2024-10-25T00:40:57Z")

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@sbhagat

please share the email and tags that you are referring

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**Author:** ![vinnysail](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/vinnysail/32/17001_2.png) [@vinnysail](https://developer.sailpoint.com/discuss/u/vinnysail)\
**Post date:** [October 25, 2024, 2:29pm UTC](https://developer.sailpoint.com/discuss/t/email-notification-issue-showing-tags/86917/3 "2024-10-25T14:29:08Z")

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Hi @sbhagat

Look for any tags or unwanted HTML elements that may have been inadvertently included in the email body. Ensure that only valid HTML elements are present.

After making edits, save the template and send a test email to verify that the tags no longer appear.

Ensure your email content adheres to allowed HTML elements as specified by SailPoint, which include basic elements like `<p>`, `<div>`, and formatting elements like `<strong>`and `<em>`

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<div class="post-metadata">

**Author:** ![sbhagat](https://avatars.discourse-cdn.com/v4/letter/s/13edae/32.png) [@sbhagat](https://developer.sailpoint.com/discuss/u/sbhagat)\
**Post date:** [October 25, 2024, 2:45pm UTC](https://developer.sailpoint.com/discuss/t/email-notification-issue-showing-tags/86917/4 "2024-10-25T14:45:21Z")

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![image](https://global.discourse-cdn.com/sailpoint/original/3X/7/1/714cb6b1eda52d44948d0b55075516159037d396.png)  
I’m getting this kind of Email.

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**Author:** ![iamksatish](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/iamksatish/32/26217_2.png) [@iamksatish](https://developer.sailpoint.com/discuss/u/iamksatish)\
**Post date:** [October 25, 2024, 2:46pm UTC](https://developer.sailpoint.com/discuss/t/email-notification-issue-showing-tags/86917/5 "2024-10-25T14:46:22Z")

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@sbhagat  
Share your email template xml

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<div class="post-metadata">

**Author:** ![sbhagat](https://avatars.discourse-cdn.com/v4/letter/s/13edae/32.png) [@sbhagat](https://developer.sailpoint.com/discuss/u/sbhagat)\
**Post date:** [October 25, 2024, 3:07pm UTC](https://developer.sailpoint.com/discuss/t/email-notification-issue-showing-tags/86917/6 "2024-10-25T15:07:21Z")

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![image](https://global.discourse-cdn.com/sailpoint/original/3X/d/1/d1aac3b1ff771f1d0c67aeaf875f8fb8e689fe1b.png)

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**Author:** ![sunny\_tsang](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/sunny_tsang/32/4718_2.png) [@sunny\_tsang](https://developer.sailpoint.com/discuss/u/sunny_tsang)\
**Post date:** [October 25, 2024, 9:19pm UTC](https://developer.sailpoint.com/discuss/t/email-notification-issue-showing-tags/86917/7 "2024-10-25T21:19:19Z")

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What really sticks out is that getRequester() call on your 4th line. Try removing that.

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**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\
**Post date:** [December 24, 2024, 9:19pm UTC](https://developer.sailpoint.com/discuss/t/email-notification-issue-showing-tags/86917/8 "2024-12-24T21:19:52Z")

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Closed on December 24, 2024, 9:19pm UTC

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