Hi everyone, I’m trying to suppress the Requester and Requestee email notifications for two specific roles: OnBase_All_Users Unity Client I tried the following approaches, but the email is still being sent. Approach 1 #if(!($requestedObjectType == "Role" && ($requestedObjectName == "OnBas…

Yes, that’s exactly the tricky and challenging part—the 250-character limit in the subject field. To work around this, we’ve added prefixes to most of the roles so that we can keep the subject logic as short as possible while still excluding the required roles from triggering email notifications. R…

[image] Gopi S: Hi everyone, I’m trying to suppress the Requester and Requestee email notifications for two specific roles: OnBase_All_Users Unity Client I tried the following approaches, but the email is still being sent. Hello, Unfortunately this isn’t achievable through the email temp…

Hello Gopi, Your Approach 2 is close, but I think the issue is that the condition is in the body instead of the Subject. From what the docs say, ISC suppresses the email only when the rendered subject starts with no_send or Stop. So body-level Velocity would just control what content shows up insid…

I’ve tried it but it’s exceeding the Char limit in Subject.

I’ve had no luck getting this to work as expected. I tried the following two approaches: #set($m=$requestedObjectDetailsByType.get("ROLE"))#set($s=$m&&($m.toString().contains("OnBase_All_Users")||$m.toString().contains("Unity Client")))#if($s)#stop#else${requesterName} Has Requested Access on You…

Hello Gopi. requestedObjectDetailsByType is the right variable. SailPoint’s own default Access Request for Other template loops through this same map and reads ${detail.name}, so the structure is confirmed. I think the issue might be the "ROLE" key check and the use of #stop. The exact map key isn’…

Hi @Gopi2000 I think the option to block notification using standard email notifications could be tricky in terms of mainability of solution in longer run. The main way to achieve this is by using subject field on standard notifications. But this field has a limit of certain number of characters (2…

I added requestedObjectNamesByType to the email body for debugging and found that it outputs: {Roles=[Unity Client]} Using this, I modified the email subject as shown below, and it works perfectly: #set($roles=$requestedObjectNamesByType.get("Roles")) #if($roles && ($roles.contains("OnBase_Al…

Hi @Gopi2000 Yes, i completely forgot about something similar i did for similar requirement where i made use of contain method from velocity text. I think with that if you can have certain naming convention for the roles falling in this scope, then it is something that can help you because then you…

Thanks! That’s exactly the approach I went with. I used the contains() method with a naming convention, which made the logic much simpler and avoided checking each role individually. Appreciate the suggestion!

Email notification for specific roles in ISC

SailPoint Human Fabric (SHF) SHF Discussion and Questions

suresh4iam (Suresh Kumar Palanisamy) July 20, 2026, 3:35pm 3

Try the no_send or Stop keywords by using conditional subject line in the email template. Something similar to this by using the supported global variables.

Email Templating and Conditional Routing - Identity Security Cloud (ISC) / ISC Discussion and Questions - SailPoint Developer Community

Topic		Replies	Views
How To Stop Specific Email notifications SHF Discussion and Questions identity-security-cloud , email-templates	2	136	July 25, 2026
Email notification SHF Discussion and Questions identity-security-cloud , email-templates	10	595	October 10, 2024
Email template - Access Request Reviewer notification restriction SHF Discussion and Questions identity-security-cloud , email-templates , access-requests	3	478	March 19, 2024
Disable email notification workflow SHF Discussion and Questions workflows , identity-security-cloud , notifications	6	370	December 30, 2025
How to disable a Request on Behalf mail template, if the requester is a particular user SHF Discussion and Questions	1	990	April 4, 2022

Email notification for specific roles in ISC

Related topics