Hi Everyone, I am trying to integrate Docusign with Sailpoint using Web Service connector. There are limited option for token generation on Docusign, the token is getting expired in 8 hours or 30 days. Anyone integrated Docusign with Web service? Thanks

hi @shikhadeliveroo hope this helps: Community Thread on Integrating DocuSign as a Web Service Connector A discussion thread where other developers share their experience integrating DocuSign using the Web Service connector: Integrating DocuSign as Web Service Connector - SailPoint Community

Also check this: Docusign eSignature Connector - Compass

Thanks @haideralishaik but this documentation is on IIQ configuration.

What is the authentication type?

OAuth Refresh token I am using currently

Why you are not using ootb connector ?

it does not support Account disable. @vishal_kejriwal1

Yes , We can use OOTB connector for this.

Yes if I remember correctly it does support delete so with web service connector are you planning to call the delete api as part of disable operation. ?

use custom authentication in webservice connector, you can follow this document Custom Authentication

Docusign Web Service

Identity Security Cloud (ISC) ISC Discussion and Questions

Chaithu9110 (CHAITHANYA M) July 12, 2025, 4:15am 17

check these

Topic		Replies	Views
Docusign Connector Onboarding ISC Discussion and Questions identity-security-cloud	2	164	November 25, 2024
How to do Enable/Disable operations in DocuSign? ISC Discussion and Questions identity-security-cloud , connectors	5	49	May 21, 2026
Implementing Leaver Use Case for DocuSign Using SailPoint IdentityNow Workflow ISC Community Knowledge Base workflows , apis , identity-security-cloud , provisioning , connectors	5	270	October 6, 2025
How to disable DocuSign account ISC Discussion and Questions identity-security-cloud	1	108	July 14, 2025
DocuSign Account Closing ISC Discussion and Questions rules , identity-security-cloud , accounts	6	588	August 1, 2023

Docusign Web Service

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