pattabhi
(Pattabhi Nandarapu)
June 23, 2025, 5:03am
2
Hi @jespaancy
While not a direct solution, these resources could help you understand the lock and unlock functionality and achieve your self-service unlock use cases.
Version
8.4
Question
Hello everyone, I want to know how can I lock the account with simple way.
I tried to find in the UI, but I don’t found it, maybe I can do it with custom rule, or do it by the object in debug page?
Thank you!
Version
8.4
Configuration Steps
I’ve enabled Account Unlock in the configuration:
[image]
I’ve also added the user I want to test with into the QuickLinks Population:
[image]
When I try to log in as that user, I see that the account is locked:
[image]
However, I don’t see an option for Self-Service Account Unlock.
Question
Am I missing something? Where should the self-service account unlock option appear?
If I misunderstood how this feature is supposed to work, please let me know. I’…
Version
8.4
Images
[Unlock Account Page]
[Lifecycle Manager]
[Settings]
[Workflow Process Designer]
Question
Hello Everyone,
Currently, when I click Unlock, it triggers the LCM Provisioning Workflow. I’ve also noticed that making any changes in Manage Account also triggers the same workflow.
My requirement is:
If the user clicks Unlock, the action should not require manager approval.
For any other changes in Manage Account, manager approval should be required.
I think I might be ab…