Hi @ndanjou,
Whenever any request raised by SailPoint via SDIM connector, SailPoint will keeps on checking the status of the ticket periodically until the request is completed on the ticketing system.
Once the requested is completed, the account for the user identity with account id will be displayed as “???” because the user record is yet to be aggregated or imported back to SailPoint for that delimited source and only then “???” will be replaced with actual account id of the user for that source. This will actually complete the whole provisioning process.
The update delimited file which will contain all the latest user records should be provided by the application team and either a SailPoint admin can manually import the file or you can develop a script/code by leveraging the File Upload Utility - CoLab / Community Tools - SailPoint Developer Community for automatically uploading the file to SailPoint on a schedule basis.
Note: If the latest file doesn’t contain the updated user record, then a ticket will be created again by SailPoint for that user with new request number on the ticket system.
Thank you.
Shanmukh