# Custom Workitems

**URL:** <https://developer.sailpoint.com/discuss/t/custom-workitems/65212>\
**Category:** IIQ Discussion and Questions\
**Tags:** workflows, identityiq, connectors, entitlements, provisioning\
**Created:** [June 11, 2024, 11:55am UTC](https://developer.sailpoint.com/discuss/t/custom-workitems/65212 "2024-06-11T11:55:02Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![cdavis132](https://avatars.discourse-cdn.com/v4/letter/c/e99b99/32.png) [@cdavis132](https://developer.sailpoint.com/discuss/u/cdavis132)\
**Post date:** [June 11, 2024, 11:55am UTC](https://developer.sailpoint.com/discuss/t/custom-workitems/65212/1 "2024-06-11T11:55:02Z")

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### Which IIQ version are you inquiring about?

Version 8.2

### Share all details related to your problem, including any error messages you may have received.

I have a use case where we are onboarding disconnected applications to be managed for provisioning. A user can go into SailPoint request the access and a manual work item gets kicked off to the team. The LOB asked is we can add some additional information on the workitem. Current state the only thing that populates is the user and requested entitlement. Is there a way or capability for a user to input certain information when they request the access and that information shows up on the manual workitem.

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**Author:** ![703hardik](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/703hardik/32/6937_2.png) [@703hardik](https://developer.sailpoint.com/discuss/u/703hardik)\
**Post date:** [June 11, 2024, 12:19pm UTC](https://developer.sailpoint.com/discuss/t/custom-workitems/65212/2 "2024-06-11T12:19:02Z")

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Hey @cdavis132 ,

What type of information are we looking to add? We can add comments to add extra text-type information.

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**Author:** ![cdavis132](https://avatars.discourse-cdn.com/v4/letter/c/e99b99/32.png) [@cdavis132](https://developer.sailpoint.com/discuss/u/cdavis132)\
**Post date:** [June 11, 2024, 5:09pm UTC](https://developer.sailpoint.com/discuss/t/custom-workitems/65212/3 "2024-06-11T17:09:55Z")

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So the idea is to have a brand new user put the request in and have to input some additional information like a cell phone, office phone etc. I see I can make it a mandatory via the provisioning policy but that information does not show up on the manual workitem.

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**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\
**Post date:** [August 10, 2024, 5:10pm UTC](https://developer.sailpoint.com/discuss/t/custom-workitems/65212/4 "2024-08-10T17:10:41Z")

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Closed on August 10, 2024, 5:10pm UTC

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