# Create ServiceNow ticket from workflow

**URL:** <https://developer.sailpoint.com/discuss/t/create-servicenow-ticket-from-workflow/7148>\
**Category:** SHF Discussion and Questions\
**Tags:** workflows\
**Created:** [December 13, 2022, 3:00pm UTC](https://developer.sailpoint.com/discuss/t/create-servicenow-ticket-from-workflow/7148 "2022-12-13T15:00:34Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![omkarphadke](https://avatars.discourse-cdn.com/v4/letter/o/e274bd/32.png) [@omkarphadke](https://developer.sailpoint.com/discuss/u/omkarphadke)\
**Post date:** [December 13, 2022, 3:00pm UTC](https://developer.sailpoint.com/discuss/t/create-servicenow-ticket-from-workflow/7148/1 "2022-12-13T15:00:34Z")

</div>

Hello Team,

I need to create ServiceNow ticket when user is terminated in IdentityNow.  
There is an action “Manage ServiceNow Ticket” in workflow and i am using that.  
In field “Caller” what should i enter is it a SNOW sys\_id or user name from identity now?

I searched on compass but did not find any example values.  
Can you please give some sample data.

Thanks,  
Omkar Phadke

---

<div class="post-metadata">

**Author:** ![colin\_mckibben](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/colin_mckibben/32/37182_2.png) [@colin\_mckibben](https://developer.sailpoint.com/discuss/u/colin_mckibben)\
**Post date:** [December 15, 2022, 3:23pm UTC](https://developer.sailpoint.com/discuss/t/create-servicenow-ticket-from-workflow/7148/2 "2022-12-15T15:23:40Z")

</div>

Hi Omkar,

The “Manage ServiceNow Ticket” action is documented at [Workflow Steps and Definitions - SailPoint Identity Services](https://documentation.sailpoint.com/saas/help/workflows/workflow-steps.html#actions). Per the documentation:

 ![image](https://global.discourse-cdn.com/sailpoint/original/2X/7/781b90a0f8e0970233ff93d8b2e15e49c786036e.png)

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\
**Post date:** [July 19, 2023, 2:23pm UTC](https://developer.sailpoint.com/discuss/t/create-servicenow-ticket-from-workflow/7148/3 "2023-07-19T14:23:59Z")

</div>

Closed on July 19, 2023, 2:23pm UTC