# Create account operation is not working for Web Service connector

**URL:** <https://developer.sailpoint.com/discuss/t/create-account-operation-is-not-working-for-web-service-connector/148730>\
**Category:** SHF Discussion and Questions\
**Tags:** identity-security-cloud\
**Created:** [June 26, 2025, 3:07pm UTC](https://developer.sailpoint.com/discuss/t/create-account-operation-is-not-working-for-web-service-connector/148730 "2025-06-26T15:07:07Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Kamlesh9923](https://avatars.discourse-cdn.com/v4/letter/k/ed655f/32.png) [@Kamlesh9923](https://developer.sailpoint.com/discuss/u/Kamlesh9923)\
**Post date:** [June 26, 2025, 3:07pm UTC](https://developer.sailpoint.com/discuss/t/create-account-operation-is-not-working-for-web-service-connector/148730/1 "2025-06-26T15:07:07Z")

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Hello SailPoint experts,

We are currently encountering difficulties in creating a new user account for Web Services connector. The account creation operation is not functioning as anticipated, and we are receiving the error message detailed below. Has anyone previously addressed a similar issue? if yes can you please provide steps to solve this issue?

Errors

Exception occurred while performing ‘Create’ operation on identity ‘null’: Url: [https://xyz01.opensolutionsasp.com:30050/xyzBusinessServices/Persons/](https://xyz01.opensolutionsasp.com:30050/xyzBusinessServices/Persons/), Message: 400 : Bad Request : {“message”:“Invalid SearchBy Specification ALL - Not supported”,“number”:00000,“httpError”:400,“messageId”:“Initialization”,“exceptionId”:“BS-00000-00000”,“arguments”:[{“key”:“SEARCHBY”,“value”:“ALL”}]}, HTTP Error Code: 400

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**Author:** ![amankumargupta](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/amankumargupta/32/29688_2.png) [@amankumargupta](https://developer.sailpoint.com/discuss/u/amankumargupta)\
**Post date:** [June 26, 2025, 3:13pm UTC](https://developer.sailpoint.com/discuss/t/create-account-operation-is-not-working-for-web-service-connector/148730/2 "2025-06-26T15:13:28Z")

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can you check in ccg logs if you are getting right values in your request body configured in create account operation?  
If you can share more details of your webservice connector, like create account policy, configuration etc it will be easy for us to understand and assist you.  
Thanks

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**Author:** ![JackSparrow](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/jacksparrow/32/19685_2.png) [@JackSparrow](https://developer.sailpoint.com/discuss/u/JackSparrow)\
**Post date:** [June 26, 2025, 3:32pm UTC](https://developer.sailpoint.com/discuss/t/create-account-operation-is-not-working-for-web-service-connector/148730/3 "2025-06-26T15:32:33Z")

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It would be great if you can share the JSON body used for create account both from Postman and SailPoint

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**Author:** ![udayputta](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/udayputta/32/14195_2.png) [@udayputta](https://developer.sailpoint.com/discuss/u/udayputta)\
**Post date:** [June 26, 2025, 4:47pm UTC](https://developer.sailpoint.com/discuss/t/create-account-operation-is-not-working-for-web-service-connector/148730/4 "2025-06-26T16:47:19Z")

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Based on the error I feel the endpoint is not expecting or does not support the `"SEARCHBY=ALL"` parameter, hence it’s throwing:

- `"Invalid SearchBy Specification ALL - Not supported"`
- HTTP **400 (Bad Request)**

Check if the same operation is working from postman and then replicate the same in SailPoint.

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**Author:** ![Kamlesh9923](https://avatars.discourse-cdn.com/v4/letter/k/ed655f/32.png) [@Kamlesh9923](https://developer.sailpoint.com/discuss/u/Kamlesh9923)\
**Post date:** [August 5, 2025, 1:05am UTC](https://developer.sailpoint.com/discuss/t/create-account-operation-is-not-working-for-web-service-connector/148730/5 "2025-08-05T01:05:40Z")

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This is credentials update issue, after updating the custom attributes credentials, it’s working fine. Thanks everyone for your response.

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**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\
**Post date:** [October 4, 2025, 1:06am UTC](https://developer.sailpoint.com/discuss/t/create-account-operation-is-not-working-for-web-service-connector/148730/6 "2025-10-04T01:06:36Z")

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