# Connection Settings **URL:** \ **Category:** Connectivity Documentation Feedback\ **Tags:** va-con-docs\ **Created:** [June 10, 2024, 3:31pm UTC](https://developer.sailpoint.com/discuss/t/connection-settings/64950 "2024-06-10T15:31:15Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![DocsTeam](https://avatars.discourse-cdn.com/v4/letter/d/ecd19e/32.png) [@DocsTeam](https://developer.sailpoint.com/discuss/u/DocsTeam)\ **Post date:** [June 10, 2024, 3:31pm UTC](https://developer.sailpoint.com/discuss/t/connection-settings/64950/1 "2024-06-10T15:31:15Z")
Provide the information required to connect to the BMC Remedy or BMC Helix instance. * * * This is the companion discussion topic for the documentation at [https://documentation.sailpoint.com/connectors/bmc/remedy/help/integrating\_bmc\_remedy\_helix\_itsm/connection\_settings.html](https://documentation.sailpoint.com/connectors/bmc/remedy/help/integrating_bmc_remedy_helix_itsm/connection_settings.html) ---
**Author:** ![joshb488](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/joshb488/32/11416_2.png) [@joshb488](https://developer.sailpoint.com/discuss/u/joshb488)\ **Post date:** [November 18, 2024, 2:07pm UTC](https://developer.sailpoint.com/discuss/t/connection-settings/64950/2 "2024-11-18T14:07:36Z")
2 posts were split to a new topic: [Connect ISC to BMC Helix](https://developer.sailpoint.com/discuss/t/connect-isc-to-bmc-helix/90001) ---
**Author:** ![joshb488](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/joshb488/32/11416_2.png) [@joshb488](https://developer.sailpoint.com/discuss/u/joshb488)\ **Post date:** [November 18, 2024, 2:04pm UTC](https://developer.sailpoint.com/discuss/t/connection-settings/64950/4 "2024-11-18T14:04:52Z")
Hi Manu, welcome to the SailPoint Developer Community. Thank you for your input. This appears to be related to using the product features. I’ve moved your comment to our [ISC Discussions and Questions](https://developer.sailpoint.com/discuss/c/identity-security-cloud/discussion-and-questions/37) category for greater help from the community. You may also consider reaching out to SailPoint Support for additional assistance. I also created CONDOCS-5194 to track the effort for improving the documents. ---
**Author:** ![Sayalisaw](https://avatars.discourse-cdn.com/v4/letter/s/90ced4/32.png) [@Sayalisaw](https://developer.sailpoint.com/discuss/u/Sayalisaw)\ **Post date:** [January 14, 2025, 6:28am UTC](https://developer.sailpoint.com/discuss/t/connection-settings/64950/5 "2025-01-14T06:28:32Z")
Hi Manu, Please refer to the page [![](https://global.discourse-cdn.com/sailpoint/original/3X/e/b/ebfa6fbf825616ff8786d19c6cc472082196513b.png)Integrating SailPoint with BMC Remedy and BMC Helix](https://documentation.sailpoint.com/connectors/bmc/remedy/help/integrating_bmc_remedy_helix_itsm/bmcremedy_intro.html)where it says - The SailPoint BMC Remedy source has been extended and tested to support the BMC Helix platform. This guide’s information can be used while working with either of these target systems. Also, we need to configure the **BMC Client Gateway (Kaazing)** for the Helix platform. In supported features, there is note saying- Set up the **BMC Client Gateway (Kaazing)** for integration with Helix Platform Applications. Contact [BMC Support](https://www.bmc.com/) for further assistance in configuring this for your environment. Can you elaborate on the exact points where you faces an issue while configuring the BMC Helix Managed System?