# Clarification on Event Triggers

**URL:** <https://developer.sailpoint.com/discuss/t/clarification-on-event-triggers/211617>\
**Category:** SHF Discussion and Questions\
**Tags:** event-triggers, provisioning, aggregation, sailpoint-identity-security, connectors\
**Created:** [June 4, 2026, 2:49am UTC](https://developer.sailpoint.com/discuss/t/clarification-on-event-triggers/211617 "2026-06-04T02:49:54Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![lalithajay](https://avatars.discourse-cdn.com/v4/letter/l/96bed5/32.png) [@lalithajay](https://developer.sailpoint.com/discuss/u/lalithajay)\
**Post date:** [June 4, 2026, 2:49am UTC](https://developer.sailpoint.com/discuss/t/clarification-on-event-triggers/211617/1 "2026-06-04T02:49:55Z")

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> Hi All,
> 
> I have a few questions regarding event triggers and would appreciate any clarification you can provide.
> 
> 1. Some of the triggers listed in the SailPoint documentation below do not appear to be available in our tenant. I have checked both via the UI and the API. For example, `idn:account-correlated` is not available.
> 
> [Triggers | SailPoint Developer Community](https://developer.sailpoint.com/docs/api/v2025/triggers#available-event-triggers)
> 
> Is there a reason why certain triggers are not visible in our tenant? Do we need to raise a support ticket to have them enabled?
> 
> 1. In our tenant, I can see the trigger `idn:account-created`; however, it does not appear in the list of available event triggers in the documentation referenced above.
> 
> Could you please clarify why this trigger is available in our environment but not documented?
> 
> 1. I have been testing the `idn:account-created` trigger and noticed that, for two different accounts, the payload contains:
> 
> - `"origin": "AGGREGATED"` for one account
> - `"origin": null` for the other
> 
> However, both payloads contain:
> 
> ```auto
> "correlated": true,
> "event": {
> "cause": "AGGREGATION",
> "type": "ACCOUNT_CREATED"
> }
> 
> ```
> 
> Could you please explain the purpose of the `origin` attribute and what information it is intended to convey? I’m trying to understand why one account has a value of `"AGGREGATED"` while the other has `null`, even though both appear to have been created through the same aggregation process.
> 
> Thank you for your help.
> 
> Regards,

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**Author:** ![chaithu979](https://avatars.discourse-cdn.com/v4/letter/c/f0a364/32.png) [@chaithu979](https://developer.sailpoint.com/discuss/u/chaithu979)\
**Post date:** [June 4, 2026, 3:10am UTC](https://developer.sailpoint.com/discuss/t/clarification-on-event-triggers/211617/2 "2026-06-04T03:10:35Z")

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yes you need to raise a ticket

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**Author:** ![sukarande](https://avatars.discourse-cdn.com/v4/letter/s/8edcca/32.png) [@sukarande](https://developer.sailpoint.com/discuss/u/sukarande)\
**Post date:** [June 4, 2026, 4:44am UTC](https://developer.sailpoint.com/discuss/t/clarification-on-event-triggers/211617/3 "2026-06-04T04:44:15Z")

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@lalithajay

Yes, you still need to open a SailPoint Support ticket.

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**Author:** ![RAKGDS](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/rakgds/32/2795_2.png) [@RAKGDS](https://developer.sailpoint.com/discuss/u/RAKGDS)\
**Post date:** [June 4, 2026, 5:06am UTC](https://developer.sailpoint.com/discuss/t/clarification-on-event-triggers/211617/4 "2026-06-04T05:06:02Z")

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Talk to your CSM.He will be the right person to help you out on this

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**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\
**Post date:** [August 3, 2026, 5:06am UTC](https://developer.sailpoint.com/discuss/t/clarification-on-event-triggers/211617/5 "2026-08-03T05:06:15Z")

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