# Changing IQ Service Password - Does it Affect ISC Source Connection **URL:** \ **Category:** SHF Discussion and Questions\ **Tags:** identity-security-cloud, active-directory\ **Created:** [July 2, 2025, 5:50am UTC](https://developer.sailpoint.com/discuss/t/changing-iq-service-password-does-it-affect-isc-source-connection/150444 "2025-07-02T05:50:37Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![Arunodai1221](https://avatars.discourse-cdn.com/v4/letter/a/f6c823/32.png) [@Arunodai1221](https://developer.sailpoint.com/discuss/u/Arunodai1221)\ **Post date:** [July 2, 2025, 5:50am UTC](https://developer.sailpoint.com/discuss/t/changing-iq-service-password-does-it-affect-isc-source-connection/150444/1 "2025-07-02T05:50:37Z")
If we change the password of the IQ Service Account(Ex AD) - will This break the connection to the connected source in ISC - If yes, what is correct process to reset or update the password in IQService and ISC to keep the connection working. we recently had to change the service account password, but now the source connection is falling in ISC. Do we need to update the password somewhere else. like in the IQService installed on the server, anywhere else in the platform to restore the connection. ---
**Author:** ![udayputta](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/udayputta/32/14195_2.png) [@udayputta](https://developer.sailpoint.com/discuss/u/udayputta)\ **Post date:** [July 2, 2025, 6:26am UTC](https://developer.sailpoint.com/discuss/t/changing-iq-service-password-does-it-affect-isc-source-connection/150444/2 "2025-07-02T06:26:39Z")
If you change the service account password you have to update the password on the source or else the connectivity btw the ISC and AD will not work and provisioning activities will fail. ---
**Author:** ![Arunodai1221](https://avatars.discourse-cdn.com/v4/letter/a/f6c823/32.png) [@Arunodai1221](https://developer.sailpoint.com/discuss/u/Arunodai1221)\ **Post date:** [July 2, 2025, 10:14am UTC](https://developer.sailpoint.com/discuss/t/changing-iq-service-password-does-it-affect-isc-source-connection/150444/3 "2025-07-02T10:14:56Z")
First, for the Service account password reset, we have updated the password from the AD side, and then updated on SailPoint. but it’s not working. I updated the password in the config settings of AD application in ISC like domain and forest, but still the connection is failing. ---
**Author:** ![mathieug](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/mathieug/32/29496_2.png) [@mathieug](https://developer.sailpoint.com/discuss/u/mathieug)\ **Post date:** [July 2, 2025, 11:46am UTC](https://developer.sailpoint.com/discuss/t/changing-iq-service-password-does-it-affect-isc-source-connection/150444/4 "2025-07-02T11:46:41Z")
Can you show a screenshot of your error? Are you using the same service account for the IQService and for the forest / domain configuration? You just need to update the password in the source and it should works. Regards, Mathieu G ---
**Author:** ![jainanimesh](https://avatars.discourse-cdn.com/v4/letter/j/8dc957/32.png) [@jainanimesh](https://developer.sailpoint.com/discuss/u/jainanimesh)\ **Post date:** [July 3, 2025, 7:18am UTC](https://developer.sailpoint.com/discuss/t/changing-iq-service-password-does-it-affect-isc-source-connection/150444/5 "2025-07-03T07:18:37Z")
Please make sure the same account is being used as Log On in the machine where IQService is installed. You can check it in Services.msc → IQService → Properties → Log On. Also, the account you are trying to connect with should be register. Please check the IQService Installation doc in community once. ---
**Author:** ![Arunodai1221](https://avatars.discourse-cdn.com/v4/letter/a/f6c823/32.png) [@Arunodai1221](https://developer.sailpoint.com/discuss/u/Arunodai1221)\ **Post date:** [July 14, 2025, 4:02am UTC](https://developer.sailpoint.com/discuss/t/changing-iq-service-password-does-it-affect-isc-source-connection/150444/6 "2025-07-14T04:02:52Z")
We have detected an error from the managed system. **Error Received:** `java.lang.InterruptedException: Timeout waiting for response to message 0 from client ecd9e162-e015-454a-9a3b-90d58da2927c after 30 seconds.` We are using the same account for both the IQ Service Account and Forest/domain. However, there was a change in the IQ Service Account password. We are not certain whether it now matches the service account password or if it is different. As a result, we are encountering the above error. ---
**Author:** ![Arunodai1221](https://avatars.discourse-cdn.com/v4/letter/a/f6c823/32.png) [@Arunodai1221](https://developer.sailpoint.com/discuss/u/Arunodai1221)\ **Post date:** [July 14, 2025, 4:20am UTC](https://developer.sailpoint.com/discuss/t/changing-iq-service-password-does-it-affect-isc-source-connection/150444/7 "2025-07-14T04:20:41Z")
> [@jainanimesh](#): > > Services.msc **Hi,** You mentioned **Services.msc** — is this located inside the **VM** or the **server**? Do I need to access the **VM** or the **server** and run **Services.msc** to check if the **IQ service** is installed? ---
**Author:** ![pattabhi](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/pattabhi/32/25700_2.png) [@pattabhi](https://developer.sailpoint.com/discuss/u/pattabhi)\ **Post date:** [July 14, 2025, 4:35am UTC](https://developer.sailpoint.com/discuss/t/changing-iq-service-password-does-it-affect-isc-source-connection/150444/9 "2025-07-14T04:35:05Z")
- **Log in to the IQ Service Server:** means Access the Windows server where IQ Service is installed. - **Open Services Manager:** - Press `Win + R`, type `services.msc`, and press Enter. ---
**Author:** ![pattabhi](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/pattabhi/32/25700_2.png) [@pattabhi](https://developer.sailpoint.com/discuss/u/pattabhi)\ **Post date:** [July 14, 2025, 5:11am UTC](https://developer.sailpoint.com/discuss/t/changing-iq-service-password-does-it-affect-isc-source-connection/150444/10 "2025-07-14T05:11:21Z")
Hi @Arunodai1221 As per my understanding you didn’t complete the **step2**. I believe you have completed step1 and step3 but not step2 > **step1:(change password)** When you change the password for a service account in **Active Directory**. > **step2:(update password)** You must also update that password in **services.msc** on any server where windows service(IQ service) is configured. After completing the **step2** you need to restart the IQ service. (or) Try to reboot of the **IQ Service server** (Windows server where **IQ service** is installed) **step3:(update password)** Finally, update the password in **Identity Security Cloud’s** source configuration. {you need to update all the AD sources} ---
**Author:** ![schattopadhy](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/schattopadhy/32/8854_2.png) [@schattopadhy](https://developer.sailpoint.com/discuss/u/schattopadhy)\ **Post date:** [July 14, 2025, 5:26am UTC](https://developer.sailpoint.com/discuss/t/changing-iq-service-password-does-it-affect-isc-source-connection/150444/11 "2025-07-14T05:26:42Z")
> [@jainanimesh](#): > > ase make sure the same account is being used as Log On in the machine where IQService is installed. You can check it in Services.msc → IQService → Properties → Log On. Also, the account you are trying to connect with should be register. Please check the IQService Installation doc in community once Try to connect without iq service if it works then there might be some firewall issues with your iq service and va which you might need to resolve ---
**Author:** ![Arunodai1221](https://avatars.discourse-cdn.com/v4/letter/a/f6c823/32.png) [@Arunodai1221](https://developer.sailpoint.com/discuss/u/Arunodai1221)\ **Post date:** [July 14, 2025, 11:04pm UTC](https://developer.sailpoint.com/discuss/t/changing-iq-service-password-does-it-affect-isc-source-connection/150444/12 "2025-07-14T23:04:27Z")
Hi @Pattabhi, You are right — I have completed step one, where I updated the password in Active Directory and changed it in the AD source configuration. However, I haven’t updated it in **Services.msc** yet. Let me try that step and see if it works. Thank you, Arunodai ---
**Author:** ![Arunodai1221](https://avatars.discourse-cdn.com/v4/letter/a/f6c823/32.png) [@Arunodai1221](https://developer.sailpoint.com/discuss/u/Arunodai1221)\ **Post date:** [July 14, 2025, 11:22pm UTC](https://developer.sailpoint.com/discuss/t/changing-iq-service-password-does-it-affect-isc-source-connection/150444/13 "2025-07-14T23:22:31Z")
**Actually, I’ve already tried this. But it seems that IQService is installed on a different server. Is there a way to check exactly where IQService is installed?** ---
**Author:** ![pattabhi](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/pattabhi/32/25700_2.png) [@pattabhi](https://developer.sailpoint.com/discuss/u/pattabhi)\ **Post date:** [July 14, 2025, 11:38pm UTC](https://developer.sailpoint.com/discuss/t/changing-iq-service-password-does-it-affect-isc-source-connection/150444/14 "2025-07-14T23:38:29Z")
Hi @Arunodai1221 Please check your AD source configuration. ![image](https://global.discourse-cdn.com/sailpoint/original/3X/e/5/e54199af7d8b2cab4f23fdbb15851d157a16a6d5.png) ---
**Author:** ![Arunodai1221](https://avatars.discourse-cdn.com/v4/letter/a/f6c823/32.png) [@Arunodai1221](https://developer.sailpoint.com/discuss/u/Arunodai1221)\ **Post date:** [July 15, 2025, 12:10am UTC](https://developer.sailpoint.com/discuss/t/changing-iq-service-password-does-it-affect-isc-source-connection/150444/15 "2025-07-15T00:10:09Z")
**Hi Pattabhi,** I’ve checked the AD configuration, and the IQService host is the server where IQService is installed, right? So I’ll need to log in to that server and look for IQService. Also, is it okay to use the same server for both Sandbox and Production environments? Because currently, we have the same server configured for both. ---
**Author:** ![pattabhi](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/pattabhi/32/25700_2.png) [@pattabhi](https://developer.sailpoint.com/discuss/u/pattabhi)\ **Post date:** [July 15, 2025, 12:16am UTC](https://developer.sailpoint.com/discuss/t/changing-iq-service-password-does-it-affect-isc-source-connection/150444/16 "2025-07-15T00:16:37Z")
> [@Arunodai1221](#): > > I’ve checked the AD configuration, and the IQService host is the server where IQService is installed, right? That’s correct! > [@Arunodai1221](#): > > Also, is it okay to use the same server for both Sandbox and Production environments? > Because currently, we have the same server configured for both. as per my knowledge: While it’s _technically possible_ to use the same IQ Service server for both Sandbox and Production environments, **it is generally NOT recommended** practice. ---
**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\ **Post date:** [September 13, 2025, 12:16am UTC](https://developer.sailpoint.com/discuss/t/changing-iq-service-password-does-it-affect-isc-source-connection/150444/17 "2025-09-13T00:16:44Z")
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