Avoid creating manual task for delimited source

Identity Security Cloud (ISC) ISC Discussion and Questions
1

Hello,

User submits the access request for a group which is from a delimited/read only source. Once it is submitted, a workflow will call and where it will create a service now request and triggers an email and ends the workflow.

I want to avoid creating manual task for every request for delimited/read only source. Is there a way to do this?

2

Hi Deepak,

Any reason why you’re not using the ServiceNow Service Desk integration? This can be done OOTB.

Margo

3

How would you like to handle the access requests?

You can check if the request is submitted for an entitlement from the specific source and not proceed further if it belongs to the specific delimited file source. However, ISC will create a manual task natively

4

Hi @vemadeepak

Like @margocbain already mentioned, SNOW SDIM is likely a better solution for what you are trying to do.

If that’s not an option though, something that may work that I’ve used from Professional Services is the ISC equivalent for the Optimistic Provisioning SDIM. It basically does what you are trying to do by assuming that the request is provisioned correctly when submitted. This assumes that once the request is submitted that they were properly granted access, which is not always the case and why the SNOW SDIM performs better by checking the status.

5

Hi @vemadeepak

I do agree with other colleagues as SDIM might be a better fit here as it has capability to check the request status whether it was finished or not.

For manual tasks, i am not sure if it can be skipped and if the main concern is that the requests are not getting completed due to manual tasks, may be you can create a scheduled workflow that can bulk complete these manual tasks automatically on periodic manner.

Thank You.

Regards

Vikas

6

Based on the response I am going through the SDIM approach. Thank you all for your inputs

7

Glad to hear - please make sure you’re appropriately licensed for it - the ServiceNow ServiceDesk integration is an integration and requires additional licensing or subscriptions to utilize it

8

if SDIM licensing is not an option, i would explore sql loader coupled with your workflow :