# Atlassian Suite - Account Provisioning Issue

**URL:** <https://developer.sailpoint.com/discuss/t/atlassian-suite-account-provisioning-issue/74682>\
**Category:** IIQ Discussion and Questions\
**Tags:** identityiq, connectors\
**Created:** [July 29, 2024, 7:49am UTC](https://developer.sailpoint.com/discuss/t/atlassian-suite-account-provisioning-issue/74682 "2024-07-29T07:49:59Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![BrendanT](https://avatars.discourse-cdn.com/v4/letter/b/b9e5f3/32.png) [@BrendanT](https://developer.sailpoint.com/discuss/u/BrendanT)\
**Post date:** [July 29, 2024, 7:49am UTC](https://developer.sailpoint.com/discuss/t/atlassian-suite-account-provisioning-issue/74682/1 "2024-07-29T07:49:59Z")

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I have been testing a connector to Atlassian Suite - Cloud in IIQ version 8.3

When attempting to create a user, I get the following error:  
{“errorMessages”:[“You must specify the products that user can access.”],“errors”:{}}

This is the issue called out in the ISC forum back when it appeared in May where it was promptly fixed:

> [@Atlassian Suite Cloud - Create User Issue](https://developer.sailpoint.com/discuss/t/atlassian-suite-cloud-create-user-issue/56787/9):
>
> We hadn’t seen this error previously, but since 6/6, we have seen this occur 4 times in our Prod, most recently today. I opened a support ticket, just wanted to mention it in case anybody else is still seeing this error.

Does anyone have a fix for IIQ? Add the value to the schema doesn’t detect it, and I tried to get it to submit as a static value in the provisioning policy.

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**Author:** ![dylanfoggan](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/dylanfoggan/32/13658_2.png) [@dylanfoggan](https://developer.sailpoint.com/discuss/u/dylanfoggan)\
**Post date:** [July 29, 2024, 8:18am UTC](https://developer.sailpoint.com/discuss/t/atlassian-suite-account-provisioning-issue/74682/2 "2024-07-29T08:18:56Z")

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Hi @BrendanT ,

I have also run into this issue before.  
This is the response I got from SP: The fix for this issue is available or will be available via the following IIQ version(s): 8.3p4, 8.5, 8.4p2.

It seems you will need to upgrade your environment.

Thanks

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**Author:** ![Muhammad\_Mustafa](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/muhammad_mustafa/32/27611_2.png) [@Muhammad\_Mustafa](https://developer.sailpoint.com/discuss/u/Muhammad_Mustafa)\
**Post date:** [July 29, 2024, 12:47pm UTC](https://developer.sailpoint.com/discuss/t/atlassian-suite-account-provisioning-issue/74682/3 "2024-07-29T12:47:15Z")

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Hi @BrendanT as mentioned by @dylanfoggan you need to patch your IIQ instance it’s resolved for us after patching.

Regards,  
Muhammad

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**Author:** ![BrendanT](https://avatars.discourse-cdn.com/v4/letter/b/b9e5f3/32.png) [@BrendanT](https://developer.sailpoint.com/discuss/u/BrendanT)\
**Post date:** [July 30, 2024, 3:20am UTC](https://developer.sailpoint.com/discuss/t/atlassian-suite-account-provisioning-issue/74682/4 "2024-07-30T03:20:43Z")

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Much appreciated, thanks everyone. I see there is additional handling of deactivate\enable actions in 8.3p4 which is very encouraging.

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**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\
**Post date:** [September 28, 2024, 3:20am UTC](https://developer.sailpoint.com/discuss/t/atlassian-suite-account-provisioning-issue/74682/5 "2024-09-28T03:20:49Z")

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