# Atlassian Cloud Connectoer User Creation Issue

**URL:** <https://developer.sailpoint.com/discuss/t/atlassian-cloud-connectoer-user-creation-issue/75113>\
**Category:** IIQ Discussion and Questions\
**Tags:** identityiq, provisioning\
**Created:** [August 1, 2024, 1:18pm UTC](https://developer.sailpoint.com/discuss/t/atlassian-cloud-connectoer-user-creation-issue/75113 "2024-08-01T13:18:12Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![nandiniMokkala](https://avatars.discourse-cdn.com/v4/letter/n/f4b2a3/32.png) [@nandiniMokkala](https://developer.sailpoint.com/discuss/u/nandiniMokkala)\
**Post date:** [August 1, 2024, 1:18pm UTC](https://developer.sailpoint.com/discuss/t/atlassian-cloud-connectoer-user-creation-issue/75113/1 "2024-08-01T13:18:12Z")

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## Which IIQ version are you inquiring about?

8.3p1

## Please share any images or screenshots, if relevant.

 ![undefined](https://global.discourse-cdn.com/sailpoint/original/2X/f/fa22801b2ef25e881a7a7c9463942dfaace9d403.png)

## Please share any other relevant files that may be required (for example, logs).

[BeforeProvisioning JIRA.xml](https://developer.sailpoint.com/discuss/uploads/short-url/snOUJXV9axQDIqyApJj4t9d7AL7.xml) (2.5 KB)

## Share all details about your problem, including any error messages you may have received.

When we are trying to create user in Atlassian Suite Cloud we are getting openconnector.ConnectorException: {“errorMessages”:[“You must specify the products that user can access.”],“errors”:{}} error  
I have seen that atlassian suite cloud connector made products as mandatory field for user creation , i have tried this from before provisioning rule by adding “products” field in attributerequest to the account still it is not working. Can anyone help on this issue. Thanks in Advance

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**Author:** ![dylanfoggan](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/dylanfoggan/32/13658_2.png) [@dylanfoggan](https://developer.sailpoint.com/discuss/u/dylanfoggan)\
**Post date:** [August 1, 2024, 1:25pm UTC](https://developer.sailpoint.com/discuss/t/atlassian-cloud-connectoer-user-creation-issue/75113/2 "2024-08-01T13:25:43Z")

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Hi @nandiniMokkala ,

Please take a look at this post related.

> [@Atlassian Suite - Account Provisioning Issue](https://developer.sailpoint.com/discuss/t/atlassian-suite-account-provisioning-issue/74682/2):
>
> Hi @BrendanT , I have also run into this issue before. This is the response I got from SP: The fix for this issue is available or will be available via the following IIQ version(s): 8.3p4, 8.5, 8.4p2. It seems you will need to upgrade your environment. Thanks

You will need to upgrade your enviornment.

I hope this helps.

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**Author:** ![nandiniMokkala](https://avatars.discourse-cdn.com/v4/letter/n/f4b2a3/32.png) [@nandiniMokkala](https://developer.sailpoint.com/discuss/u/nandiniMokkala)\
**Post date:** [August 1, 2024, 2:05pm UTC](https://developer.sailpoint.com/discuss/t/atlassian-cloud-connectoer-user-creation-issue/75113/3 "2024-08-01T14:05:10Z")

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Thank you @dylanfoggan

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**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\
**Post date:** [September 30, 2024, 2:05pm UTC](https://developer.sailpoint.com/discuss/t/atlassian-cloud-connectoer-user-creation-issue/75113/4 "2024-09-30T14:05:46Z")

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