# Approval Notification Delay in ISC **URL:** \ **Category:** SHF Discussion and Questions\ **Tags:** access-requests, identity-security-cloud\ **Created:** [March 25, 2026, 12:36pm UTC](https://developer.sailpoint.com/discuss/t/approval-notification-delay-in-isc/200594 "2026-03-25T12:36:54Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Manju22](https://avatars.discourse-cdn.com/v4/letter/m/45deac/32.png) [@Manju22](https://developer.sailpoint.com/discuss/u/Manju22)\ **Post date:** [March 25, 2026, 12:36pm UTC](https://developer.sailpoint.com/discuss/t/approval-notification-delay-in-isc/200594/1 "2026-03-25T12:36:54Z")
Hi Team, We observed an issue in ISC today regarding an access request that was submitted about a month ago. The first-level manager approved it only today, but the next-level reviewer did not receive an email notification, even though the request is visible in their approvals queue. Could this be due to the long gap between the submission and the approval? ---
**Author:** ![HussainshaSyed001](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/hussainshasyed001/32/28234_2.png) [@HussainshaSyed001](https://developer.sailpoint.com/discuss/u/HussainshaSyed001)\ **Post date:** [March 25, 2026, 1:06pm UTC](https://developer.sailpoint.com/discuss/t/approval-notification-delay-in-isc/200594/2 "2026-03-25T13:06:26Z")
> [@Manju22](#): > > We observed an issue in ISC today regarding an access request that was submitted about a month ago. The first-level manager approved it only today, but the next-level reviewer did not receive an email notification, even though the request is visible in their approvals queue. > > Could this be due to the long gap between the submission and the approval? do you have any workflows? ---
**Author:** ![Manju22](https://avatars.discourse-cdn.com/v4/letter/m/45deac/32.png) [@Manju22](https://developer.sailpoint.com/discuss/u/Manju22)\ **Post date:** [March 25, 2026, 1:08pm UTC](https://developer.sailpoint.com/discuss/t/approval-notification-delay-in-isc/200594/3 "2026-03-25T13:08:03Z")
No, We are using OOTB email templates. ---
**Author:** ![HussainshaSyed001](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/hussainshasyed001/32/28234_2.png) [@HussainshaSyed001](https://developer.sailpoint.com/discuss/u/HussainshaSyed001)\ **Post date:** [March 25, 2026, 1:12pm UTC](https://developer.sailpoint.com/discuss/t/approval-notification-delay-in-isc/200594/4 "2026-03-25T13:12:23Z")
have you seen emal logs like failed? ---
**Author:** ![Manju22](https://avatars.discourse-cdn.com/v4/letter/m/45deac/32.png) [@Manju22](https://developer.sailpoint.com/discuss/u/Manju22)\ **Post date:** [March 25, 2026, 1:17pm UTC](https://developer.sailpoint.com/discuss/t/approval-notification-delay-in-isc/200594/5 "2026-03-25T13:17:58Z")
Nothing like failed. But I dont see email logs being sent for that request. ---
**Author:** ![suraj\_gorle](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/suraj_gorle/32/35158_2.png) [@suraj\_gorle](https://developer.sailpoint.com/discuss/u/suraj_gorle)\ **Post date:** [March 26, 2026, 6:46am UTC](https://developer.sailpoint.com/discuss/t/approval-notification-delay-in-isc/200594/6 "2026-03-26T06:46:29Z")
Hi @Manju22 , Please check the status of access request using below API. > **[list-access-request-status | SailPoint Developer Community](https://developer.sailpoint.com/docs/api/v2026/list-access-request-status/)** > > The SailPoint Developer Community has everything you need to build, extend, and automate scalable identity solutions. Thank you. ---
**Author:** ![David\_Norris](https://avatars.discourse-cdn.com/v4/letter/d/b9e5f3/32.png) [@David\_Norris](https://developer.sailpoint.com/discuss/u/David_Norris)\ **Post date:** [March 26, 2026, 3:03pm UTC](https://developer.sailpoint.com/discuss/t/approval-notification-delay-in-isc/200594/7 "2026-03-26T15:03:53Z")
> [@suraj\_gorle](#): > > Please check the **status of access request** using below API. Sounds like UX friction. Room for improvement there. ---
**Author:** ![BBR1](https://avatars.discourse-cdn.com/v4/letter/b/c57346/32.png) [@BBR1](https://developer.sailpoint.com/discuss/u/BBR1)\ **Post date:** [March 26, 2026, 4:34pm UTC](https://developer.sailpoint.com/discuss/t/approval-notification-delay-in-isc/200594/8 "2026-03-26T16:34:13Z")
If the email logs are not seen at all, its clear the notification is not triggered at all. You may have to check if the email notifications are configured to trigger at the correct stage of approval. ---
**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\ **Post date:** [May 25, 2026, 4:35pm UTC](https://developer.sailpoint.com/discuss/t/approval-notification-delay-in-isc/200594/9 "2026-05-25T16:35:05Z")
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