# Aggregation issue

**URL:** <https://developer.sailpoint.com/discuss/t/aggregation-issue/57342>\
**Category:** SHF Discussion and Questions\
**Tags:** identity-security-cloud, aggregation\
**Created:** [May 20, 2024, 6:36pm UTC](https://developer.sailpoint.com/discuss/t/aggregation-issue/57342 "2024-05-20T18:36:51Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Faizan9097](https://avatars.discourse-cdn.com/v4/letter/f/58956e/32.png) [@Faizan9097](https://developer.sailpoint.com/discuss/u/Faizan9097)\
**Post date:** [May 20, 2024, 6:36pm UTC](https://developer.sailpoint.com/discuss/t/aggregation-issue/57342/1 "2024-05-20T18:36:51Z")

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Hi I am working on Web Services Connection and found that aggregation some accounts got deleted but when I see the total counts the counts is same. Can any one tell why Aggregation API showing me some deleted and wants to know what is the meaning on unchanged account  
 ![image](https://global.discourse-cdn.com/sailpoint/original/2X/d/d8cd185e3ac26c2b040504395886077e3b0cdf6b.png)

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**Author:** ![GOKUL\_ANANTH\_M](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/gokul_ananth_m/32/14416_2.png) [@GOKUL\_ANANTH\_M](https://developer.sailpoint.com/discuss/u/GOKUL_ANANTH_M)\
**Post date:** [May 20, 2024, 6:41pm UTC](https://developer.sailpoint.com/discuss/t/aggregation-issue/57342/2 "2024-05-20T18:41:03Z")

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Hi Faizan,

Check in Account Delete Threshold, “Disable Account Deletion” is enabled.

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**Author:** ![Faizan9097](https://avatars.discourse-cdn.com/v4/letter/f/58956e/32.png) [@Faizan9097](https://developer.sailpoint.com/discuss/u/Faizan9097)\
**Post date:** [May 20, 2024, 6:51pm UTC](https://developer.sailpoint.com/discuss/t/aggregation-issue/57342/3 "2024-05-20T18:51:12Z")

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Hi @GOKUL_ANANTH_M ,  
It is unchecked in my source.

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**Author:** ![eabedrapo1](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/eabedrapo1/32/3842_2.png) [@eabedrapo1](https://developer.sailpoint.com/discuss/u/eabedrapo1)\
**Post date:** [May 20, 2024, 7:21pm UTC](https://developer.sailpoint.com/discuss/t/aggregation-issue/57342/4 "2024-05-20T19:21:42Z")

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Hi @Faizan9097,

Sometimes I see the count at the top of the Accounts tab aren’t in sync with the results of the latest aggregation and they update after refreshing the screen.

Now, regarding your question, “Unchanged accounts” are the ones that didn’t have any changes in the downstream source since your last aggregation.

From your screenshot above, I would say you synced 110 accounts, out of which 69 didn’t have any changes, 3 were deleted and 38 had some changes to their data, such as email, role, name, etc (38 = 110 - 69 - 3).

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**Author:** ![Faizan9097](https://avatars.discourse-cdn.com/v4/letter/f/58956e/32.png) [@Faizan9097](https://developer.sailpoint.com/discuss/u/Faizan9097)\
**Post date:** [May 20, 2024, 7:31pm UTC](https://developer.sailpoint.com/discuss/t/aggregation-issue/57342/5 "2024-05-20T19:31:14Z")

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Hi Elisa,  
After the aggregation got completed what we found that there is no change in the number of account but aggregation saying that your source 3 accounts has been deleted.

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**Author:** ![GOKUL\_ANANTH\_M](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/gokul_ananth_m/32/14416_2.png) [@GOKUL\_ANANTH\_M](https://developer.sailpoint.com/discuss/u/GOKUL_ANANTH_M)\
**Post date:** [May 20, 2024, 7:47pm UTC](https://developer.sailpoint.com/discuss/t/aggregation-issue/57342/7 "2024-05-20T19:47:47Z")

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click the checkbox “Disable Account Deletion”. The accounts will not be deleted.

 ![Screenshot 2024-05-21 at 1.25.44 AM](https://global.discourse-cdn.com/sailpoint/original/2X/a/affc2e9bfc65fada64d511878c759b3c06b0513c.png)

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**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\
**Post date:** [July 19, 2024, 7:48pm UTC](https://developer.sailpoint.com/discuss/t/aggregation-issue/57342/8 "2024-07-19T19:48:41Z")

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