Hi Team, We have issue with test connection for webservice connectors, as part of that we are asked to add one proxy address in VA. I would greatly appreciate if someone could guide me the process of adding that . Thanks, Divya

I would change it to .crt, I have a web service connector configured and I imported the .crt certificate and it worked well.

You might need support from your network admin to whitelist the URL for your web server same as you did for the tenant URL or the other URL that need to be whitelisted as part of the VA config System and Network Requirements - SailPoint Identity Services . If your web server is hosted internally in …

Hi @MeKhalbi , Thank you for the reply! We tried with no_proxy Option, unfortunately it didnt work. Thanks, Divya

Hi @Divya_Kusumula03 , Please ensure that the hostnames are used as is. The paramter no_proxy is case sensitive. Thanks, Shailee

Hi @shaileeM , Yes, it is added as is. However our proxy.yaml file looks like this before and after adding new proxy before (Sample Values) https_proxy: http://11.44.112.0:80/ http_proxy: http://11.44.112.0:80/ After (Sample Values) https_proxy: http://11.44.112.0:80/ http_proxy: http://11.4…

Hi @Divya_Kusumula03 can you try changing the host on the no_proxy input from the web proxy hostname to your web web server’s one.

Hi @Divya_Kusumula03 Please refer below post for proxy related doubt. [image] Multiple URL exemption in proxy.yaml using no_proxy with WebService Connector ISC Discussion and Questions Hi All, wanted to check someone has faced this issue before and can help us…

Hi @MeKhalbi , I tried, couldn’t resolve the issue. Below is the error message found in logs for test connection. message":“I/O exception (org.apache.http.NoHttpResponseException) caught when processing request to {tls}->http://11.44.222.6:80->https://domain.dev.gig.com:443: The target server fai…

Hi Divya, What are the two hosts that you are trying to expemt and so declare in no_proxy? Are they : webproxy.abc xyz.services If so, its should be as below in proxy.yaml no_proxy: webproxy.abc|xyz.services After changing it, you need to restart the ccg services, before trying the test conne…

Hi Shailee @shaileeM , it is single host we are trying to exempt, which is webproxy.abc.xyx.services. we did VA reboot after doing the changes. Thanks, Divya

Hi Divya, Seems like no_proxy environment variable is not getting updated in your VA. Can you check the environment variables using below command : env | grep -ia "no_proxy" If the result is empty, I would suggest to manually export the no_proxy variable : Export the no_proxy parameter manuall…

Adding Application proxy address to avoid connection issue

SailPoint Human Fabric (SHF) SHF Discussion and Questions

suraj_gorle (Suraj Gorle) September 20, 2024, 11:39am 12

Hi @Divya_Kusumula03

Please refer below post for proxy related doubt.

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How to enable Webservice connector in IdentityNow to use proxy authentication SHF Discussion and Questions webservice-connector , identity-security-cloud , virtual-appliance	3	184	July 4, 2024
Multiple URL exemption in proxy.yaml using no_proxy with WebService Connector SHF Discussion and Questions webservice-connector , identity-security-cloud	18	500	July 1, 2024
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How to enable Webservice connector in IdentityNow to use proxy authentication SHF Discussion and Questions webservice-connector , identity-security-cloud	0	693	October 11, 2023
Possible to add proxy to VA after initial config? SHF Discussion and Questions identity-security-cloud	2	159	November 7, 2025

Adding Application proxy address to avoid connection issue

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