# AD connection not working **URL:** \ **Category:** SHF Discussion and Questions\ **Tags:** identity-security-cloud, active-directory\ **Created:** [July 23, 2025, 10:11am UTC](https://developer.sailpoint.com/discuss/t/ad-connection-not-working/159237 "2025-07-23T10:11:53Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![nikhlesh21](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/nikhlesh21/32/11800_2.png) [@nikhlesh21](https://developer.sailpoint.com/discuss/u/nikhlesh21)\ **Post date:** [July 23, 2025, 10:11am UTC](https://developer.sailpoint.com/discuss/t/ad-connection-not-working/159237/1 "2025-07-23T10:11:53Z")
HI All, I am trying to connect to Active Directory but getting timeout error. I have checked network connection, I am able to connect AD server from VA. I am also using AD server IP to connect and also i have checked AD server is up and running. I have also increased the timeout settings but still getting same error. ![image](https://global.discourse-cdn.com/sailpoint/original/3X/7/5/759a660225f7f742798128bebcc7f31039a66433.png) Any help on this will be appreciated. Thanks, Nikhlesh ---
**Author:** ![pattabhi](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/pattabhi/32/25700_2.png) [@pattabhi](https://developer.sailpoint.com/discuss/u/pattabhi)\ **Post date:** [July 23, 2025, 10:19am UTC](https://developer.sailpoint.com/discuss/t/ad-connection-not-working/159237/2 "2025-07-23T10:19:07Z")
Hi @nikhlesh21 Please check below topic solution, it seems similar to your error. [Timeout Error When Connecting SailPointNow to Active Directory](https://developer.sailpoint.com/discuss/t/timeout-error-when-connecting-sailpointnow-to-active-directory/78741) ---
**Author:** ![gogubapu](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/gogubapu/32/15242_2.png) [@gogubapu](https://developer.sailpoint.com/discuss/u/gogubapu)\ **Post date:** [July 23, 2025, 10:19am UTC](https://developer.sailpoint.com/discuss/t/ad-connection-not-working/159237/3 "2025-07-23T10:19:22Z")
Hi @nikhlesh21 , Is your AD connection is through the IQService server or not, if it is through IQService server then check it is up or not. You can also check you VA CCG Version in the cluster. ---
**Author:** ![HussainshaSyed001](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/hussainshasyed001/32/28234_2.png) [@HussainshaSyed001](https://developer.sailpoint.com/discuss/u/HussainshaSyed001)\ **Post date:** [July 23, 2025, 10:24am UTC](https://developer.sailpoint.com/discuss/t/ad-connection-not-working/159237/4 "2025-07-23T10:24:43Z")
restart iqserver and then check test connection also have you validated certs as well? ---
**Author:** ![nikhlesh21](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/nikhlesh21/32/11800_2.png) [@nikhlesh21](https://developer.sailpoint.com/discuss/u/nikhlesh21)\ **Post date:** [July 23, 2025, 11:22am UTC](https://developer.sailpoint.com/discuss/t/ad-connection-not-working/159237/5 "2025-07-23T11:22:55Z")
As I said, I am already using AD IP server connect. ---
**Author:** ![nikhlesh21](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/nikhlesh21/32/11800_2.png) [@nikhlesh21](https://developer.sailpoint.com/discuss/u/nikhlesh21)\ **Post date:** [July 23, 2025, 11:23am UTC](https://developer.sailpoint.com/discuss/t/ad-connection-not-working/159237/6 "2025-07-23T11:23:43Z")
No, I have removed IQ service details to test the connection. Also, ccg version is also available. ---
**Author:** ![nikhlesh21](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/nikhlesh21/32/11800_2.png) [@nikhlesh21](https://developer.sailpoint.com/discuss/u/nikhlesh21)\ **Post date:** [July 23, 2025, 11:24am UTC](https://developer.sailpoint.com/discuss/t/ad-connection-not-working/159237/7 "2025-07-23T11:24:19Z")
Not using the IQ service and I am connecting on port 389. ---
**Author:** ![nikhlesh21](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/nikhlesh21/32/11800_2.png) [@nikhlesh21](https://developer.sailpoint.com/discuss/u/nikhlesh21)\ **Post date:** [July 23, 2025, 11:27am UTC](https://developer.sailpoint.com/discuss/t/ad-connection-not-working/159237/8 "2025-07-23T11:27:00Z")
Just to add, I was able to connect earlier but now we have to redeploy the VA since then not able to connect to any app through VA. Although network connection is fine and VA is connected with CCG version available. ---
**Author:** ![udayputta](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/udayputta/32/14195_2.png) [@udayputta](https://developer.sailpoint.com/discuss/u/udayputta)\ **Post date:** [July 23, 2025, 11:39am UTC](https://developer.sailpoint.com/discuss/t/ad-connection-not-working/159237/9 "2025-07-23T11:39:38Z")
hi Once you have redeployed VA you have to reconfigure the username, password. Did you try updating them and see? ---
**Author:** ![nikhlesh21](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/nikhlesh21/32/11800_2.png) [@nikhlesh21](https://developer.sailpoint.com/discuss/u/nikhlesh21)\ **Post date:** [July 23, 2025, 12:10pm UTC](https://developer.sailpoint.com/discuss/t/ad-connection-not-working/159237/10 "2025-07-23T12:10:44Z")
Tried to update the VA password with default sailpoint as username, still same error. ---
**Author:** ![udayputta](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/udayputta/32/14195_2.png) [@udayputta](https://developer.sailpoint.com/discuss/u/udayputta)\ **Post date:** [July 23, 2025, 12:24pm UTC](https://developer.sailpoint.com/discuss/t/ad-connection-not-working/159237/11 "2025-07-23T12:24:53Z")
I did not mean VA username and password. I meant on the AD source ---
**Author:** ![HussainshaSyed001](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/hussainshasyed001/32/28234_2.png) [@HussainshaSyed001](https://developer.sailpoint.com/discuss/u/HussainshaSyed001)\ **Post date:** [July 23, 2025, 12:26pm UTC](https://developer.sailpoint.com/discuss/t/ad-connection-not-working/159237/12 "2025-07-23T12:26:12Z")
> [@nikhlesh21](#): > > I am trying to connect to Active Directory but getting timeout error. > > I have checked network connection, I am able to connect AD server from VA. I am also using AD server IP to connect and also i have checked AD server is up and running. I have also increased the timeout settings but still getting same error. any logs please? to check it ---
**Author:** ![nikhlesh21](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/nikhlesh21/32/11800_2.png) [@nikhlesh21](https://developer.sailpoint.com/discuss/u/nikhlesh21)\ **Post date:** [July 23, 2025, 1:28pm UTC](https://developer.sailpoint.com/discuss/t/ad-connection-not-working/159237/13 "2025-07-23T13:28:58Z")
AD is now connected, I am not sure how but last action I did was to update the password of VA and configure VA again with ISC. Although at that time it was not connected but now it is. ---
**Author:** ![nikhlesh21](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/nikhlesh21/32/11800_2.png) [@nikhlesh21](https://developer.sailpoint.com/discuss/u/nikhlesh21)\ **Post date:** [July 23, 2025, 1:30pm UTC](https://developer.sailpoint.com/discuss/t/ad-connection-not-working/159237/14 "2025-07-23T13:30:13Z")
You mean, if we reconfigure the VA then we need to update the AD service account username/password? ---
**Author:** ![udayputta](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/udayputta/32/14195_2.png) [@udayputta](https://developer.sailpoint.com/discuss/u/udayputta)\ **Post date:** [July 23, 2025, 1:59pm UTC](https://developer.sailpoint.com/discuss/t/ad-connection-not-working/159237/15 "2025-07-23T13:59:28Z")
So, you updated VA username and password and reconfigured that in ISC and AD connection is working? May be you did not update it earlier and it caused the problem. I was asking to reenter the password in your AD source. ---
**Author:** ![nikhlesh21](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/nikhlesh21/32/11800_2.png) [@nikhlesh21](https://developer.sailpoint.com/discuss/u/nikhlesh21)\ **Post date:** [July 23, 2025, 2:32pm UTC](https://developer.sailpoint.com/discuss/t/ad-connection-not-working/159237/16 "2025-07-23T14:32:12Z")
Not sure if that resolved it but that was last thing i did. AD username pwd i had updated in source multiple times and also i changed the VA cluster once as well but nothing worked. ---
**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\ **Post date:** [September 21, 2025, 2:33pm UTC](https://developer.sailpoint.com/discuss/t/ad-connection-not-working/159237/17 "2025-09-21T14:33:02Z")
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