# Active directory connector **URL:** \ **Category:** IIQ Discussion and Questions\ **Tags:** connectors, identityiq\ **Created:** [November 6, 2023, 10:45am UTC](https://developer.sailpoint.com/discuss/t/active-directory-connector/20457 "2023-11-06T10:45:28Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![fugitiva](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/fugitiva/32/3045_2.png) [@fugitiva](https://developer.sailpoint.com/discuss/u/fugitiva)\ **Post date:** [November 6, 2023, 10:45am UTC](https://developer.sailpoint.com/discuss/t/active-directory-connector/20457/1 "2023-11-06T10:45:28Z")
### Which IIQ version are you inquiring about? Version 8.3 ### Is this question regarding a custom connector? If so, please share relevant details below. No, this question is not regarding a custom connector. ### Share all details related to your problem, including any error messages you may have received. Dear Community, Currently Im trying to configure the active directory connector but im getting the Exception “Exception occurred while executing the RPCRequest: Errors returned from IQService. Authentication Failed : No such user registered with IQService.” how do i know the IQservice user? ---
**Author:** ![KRM7](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/krm7/32/2685_2.png) [@KRM7](https://developer.sailpoint.com/discuss/u/KRM7)\ **Post date:** [November 6, 2023, 10:56am UTC](https://developer.sailpoint.com/discuss/t/active-directory-connector/20457/2 "2023-11-06T10:56:04Z")
Have you installed and configured IQ Service ? IQ Service is used for provisioning operations to AD or any other Microsoft Products. ---
**Author:** ![kavindar\_sharma](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/kavindar_sharma/32/4766_2.png) [@kavindar\_sharma](https://developer.sailpoint.com/discuss/u/kavindar_sharma)\ **Post date:** [November 6, 2023, 11:10am UTC](https://developer.sailpoint.com/discuss/t/active-directory-connector/20457/3 "2023-11-06T11:10:36Z")
Hi @fugitiva , Please install and configure iqservice if you haven’t. You can follow [https://community.sailpoint.com/t5/Other-Documents/IQService/ta-p/158011](https://community.sailpoint.com/t5/Other-Documents/IQService/ta-p/158011) . Please let me know if you face any issue ---
**Author:** ![iamksatish](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/iamksatish/32/26217_2.png) [@iamksatish](https://developer.sailpoint.com/discuss/u/iamksatish)\ **Post date:** [November 6, 2023, 11:12am UTC](https://developer.sailpoint.com/discuss/t/active-directory-connector/20457/4 "2023-11-06T11:12:35Z")
[IQService - Compass (sailpoint.com)](https://community.sailpoint.com/t5/Other-Documents/IQService/ta-p/158011) Please check this you will have a better understanding IQService is Intermediatory service connecting to AD ---
**Author:** ![fugitiva](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/fugitiva/32/3045_2.png) [@fugitiva](https://developer.sailpoint.com/discuss/u/fugitiva)\ **Post date:** [November 6, 2023, 11:13am UTC](https://developer.sailpoint.com/discuss/t/active-directory-connector/20457/5 "2023-11-06T11:13:54Z")
I did and its running ![image](https://global.discourse-cdn.com/sailpoint/original/2X/5/5b9a74b7c76f99b137f3c15e3eb11d02edfafa8a.png) everything is done in the windows server, open the ports, installs the IQservice, even im able to ping the remote windows server from my laptop So this in my configuration ![image](https://global.discourse-cdn.com/sailpoint/original/2X/d/d2f36e4908497ba3fba0d6d3e17a1b84d8b41267.png) ![image](https://global.discourse-cdn.com/sailpoint/original/2X/0/0f1f90b5f2e2c594ab19d62d1bd148c6004ae893.png) ![image](https://global.discourse-cdn.com/sailpoint/original/2X/c/c0f875ce6aaa3f8a0870e2551d9135d29f22943c.png) cnd export “CN=Administrator,CN=Users,DC=mylab,DC=ad,DC=com” “CN=Guest,CN=Users,DC=mylab,DC=ad,DC=com” “CN=krbtgt,CN=Users,DC=mylab,DC=ad,DC=com” “CN=Jill Roord,CN=Users,DC=mylab,DC=ad,DC=com” ![image](https://global.discourse-cdn.com/sailpoint/original/2X/9/9fdf7296fefa55dd09fea530696dff80f0023d26.png) ipconfig ![image](https://global.discourse-cdn.com/sailpoint/original/2X/1/13e47fe776b4bc8231d72391d3d519b4925914e1.png) ![image](https://global.discourse-cdn.com/sailpoint/original/2X/5/5ff5cc7e2b8e385154dbc88c7400638c80d22158.png) ![image](https://global.discourse-cdn.com/sailpoint/original/2X/5/55a35a4c59ba436ff4cf1ce44bc181fdb4d8307b.png) ![image](https://global.discourse-cdn.com/sailpoint/original/2X/8/8070be88b0f59806c2d153ab95e64ea345fc1b9d.png) ---
**Author:** ![kavindar\_sharma](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/kavindar_sharma/32/4766_2.png) [@kavindar\_sharma](https://developer.sailpoint.com/discuss/u/kavindar_sharma)\ **Post date:** [November 6, 2023, 11:34am UTC](https://developer.sailpoint.com/discuss/t/active-directory-connector/20457/6 "2023-11-06T11:34:47Z")
Hi @fugitiva , Perform the following based on the following respective scenarios: - If the IQService User is not registered, then ensure that you have registered IQService User on IQService computer using the following command: IQService -a username - If the IQService User is registered, then ensure that the user has provided correct IQService User or Password and the Username registered in IQService and Application UI are in the same format. ---
**Author:** ![Jarin\_James](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/jarin_james/32/3372_2.png) [@Jarin\_James](https://developer.sailpoint.com/discuss/u/Jarin_James)\ **Post date:** [November 6, 2023, 11:42am UTC](https://developer.sailpoint.com/discuss/t/active-directory-connector/20457/7 "2023-11-06T11:42:07Z")
Hi @fugitiva , As @kavindar_sharma mentioned it looks like the issue is because of not registering the IQService user. For your reference, I am attaching IQService troubleshooting page [IQService Troubleshooting - Compass (sailpoint.com)](https://community.sailpoint.com/t5/IdentityIQ-Connectors/IQService-Troubleshooting/ta-p/76780) ---
**Author:** ![fugitiva](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/fugitiva/32/3045_2.png) [@fugitiva](https://developer.sailpoint.com/discuss/u/fugitiva)\ **Post date:** [November 6, 2023, 12:04pm UTC](https://developer.sailpoint.com/discuss/t/active-directory-connector/20457/8 "2023-11-06T12:04:06Z")
Thank you for you answer I get this, then i restart IQService ![image](https://global.discourse-cdn.com/sailpoint/original/2X/6/63c08fd927a54223556ae74d886398f243a41c0a.png) how i can get the username and password? ---
**Author:** ![Jarin\_James](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/jarin_james/32/3372_2.png) [@Jarin\_James](https://developer.sailpoint.com/discuss/u/Jarin_James)\ **Post date:** [November 6, 2023, 12:18pm UTC](https://developer.sailpoint.com/discuss/t/active-directory-connector/20457/9 "2023-11-06T12:18:54Z")
Hi @fugitiva , You can use AD domain user or a local Windows account. You can refer Client Authentication Prerequisites in [IQService - Compass (sailpoint.com)](https://community.sailpoint.com/t5/Other-Documents/IQService/ta-p/158011). ---
**Author:** ![fugitiva](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/fugitiva/32/3045_2.png) [@fugitiva](https://developer.sailpoint.com/discuss/u/fugitiva)\ **Post date:** [November 6, 2023, 12:32pm UTC](https://developer.sailpoint.com/discuss/t/active-directory-connector/20457/10 "2023-11-06T12:32:13Z")
@Jarin_James thank you for your answer, i dont urdenstand, do i need to create a new user? ![image](https://global.discourse-cdn.com/sailpoint/original/2X/b/b198bbcb745cbbc18c2d078f3325c93a97c3f12b.png) IQService?? ---
**Author:** ![Jarin\_James](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/jarin_james/32/3372_2.png) [@Jarin\_James](https://developer.sailpoint.com/discuss/u/Jarin_James)\ **Post date:** [November 6, 2023, 12:40pm UTC](https://developer.sailpoint.com/discuss/t/active-directory-connector/20457/11 "2023-11-06T12:40:05Z")
Yes, you can create a user in your AD domain. Since it is your Sandbox environment you can even use your local account(The Admin account you are using right now) ---
**Author:** ![fugitiva](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/fugitiva/32/3045_2.png) [@fugitiva](https://developer.sailpoint.com/discuss/u/fugitiva)\ **Post date:** [November 6, 2023, 1:07pm UTC](https://developer.sailpoint.com/discuss/t/active-directory-connector/20457/13 "2023-11-06T13:07:39Z")
@Jarin_James thank you for you help this is my admin use in the window server ![image](https://global.discourse-cdn.com/sailpoint/original/2X/3/3e29a96bc9dbfcb9d74e9ed78ccc493dab439758.png) And this what i write in to the iiq connector mylab\Administrator ![image](https://global.discourse-cdn.com/sailpoint/original/2X/b/b6d376fba56b2bd3914d506e127618e9cdc5e0e8.png) Still getting the error ```auto Exception occurred while executing the RPCRequest: Errors returned from IQService. Authentication Failed : No such user registered with IQService. ``` ---
**Author:** ![Jarin\_James](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/jarin_james/32/3372_2.png) [@Jarin\_James](https://developer.sailpoint.com/discuss/u/Jarin_James)\ **Post date:** [November 6, 2023, 1:13pm UTC](https://developer.sailpoint.com/discuss/t/active-directory-connector/20457/14 "2023-11-06T13:13:13Z")
Have you registered this user using `IQService -a username` command? ---
**Author:** ![fugitiva](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/fugitiva/32/3045_2.png) [@fugitiva](https://developer.sailpoint.com/discuss/u/fugitiva)\ **Post date:** [November 6, 2023, 1:18pm UTC](https://developer.sailpoint.com/discuss/t/active-directory-connector/20457/15 "2023-11-06T13:18:32Z")
oh no, how do I register mylab\Administrator using IQService ---
**Author:** ![Jarin\_James](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/jarin_james/32/3372_2.png) [@Jarin\_James](https://developer.sailpoint.com/discuss/u/Jarin_James)\ **Post date:** [November 6, 2023, 1:25pm UTC](https://developer.sailpoint.com/discuss/t/active-directory-connector/20457/16 "2023-11-06T13:25:21Z")
Use this `IQService -a Administrator` ---
**Author:** ![fugitiva](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/fugitiva/32/3045_2.png) [@fugitiva](https://developer.sailpoint.com/discuss/u/fugitiva)\ **Post date:** [November 6, 2023, 2:12pm UTC](https://developer.sailpoint.com/discuss/t/active-directory-connector/20457/17 "2023-11-06T14:12:08Z")
I did add the Administrator with the command you mentioned still gettting the error ![image](https://global.discourse-cdn.com/sailpoint/original/2X/8/8dc7e233b4c59bce36cd537d939276ea676ff479.png) this the update on iiq ![image](https://global.discourse-cdn.com/sailpoint/original/2X/6/64282ec17b6956afc7b9b7796ec4b4813436077d.png) ![image](https://global.discourse-cdn.com/sailpoint/original/2X/a/a0618fd39922a7d7a996adc882b62e0cff4376d9.png) ---
**Author:** ![Jarin\_James](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/jarin_james/32/3372_2.png) [@Jarin\_James](https://developer.sailpoint.com/discuss/u/Jarin_James)\ **Post date:** [November 6, 2023, 2:25pm UTC](https://developer.sailpoint.com/discuss/t/active-directory-connector/20457/18 "2023-11-06T14:25:36Z")
Hi @fugitiva , After adding the user restart IQService. In application config for AD, you just have to mention Administrator in IQ Service User.(something like below) ![image](https://global.discourse-cdn.com/sailpoint/original/2X/3/3612dd5f0ce78c471448025a781dd7c27433489a.png) ---
**Author:** ![samarthsharma](https://avatars.discourse-cdn.com/v4/letter/s/f475e1/32.png) [@samarthsharma](https://developer.sailpoint.com/discuss/u/samarthsharma)\ **Post date:** [December 22, 2023, 4:04pm UTC](https://developer.sailpoint.com/discuss/t/active-directory-connector/20457/19 "2023-12-22T16:04:47Z")
After registering for user i am getting this error Exception occurred while executing the RPCRequest: Errors returned from IQService. Client authentication failed with error - The user name or password is incorrect ---
**Author:** ![samarthsharma](https://avatars.discourse-cdn.com/v4/letter/s/f475e1/32.png) [@samarthsharma](https://developer.sailpoint.com/discuss/u/samarthsharma)\ **Post date:** [December 22, 2023, 4:12pm UTC](https://developer.sailpoint.com/discuss/t/active-directory-connector/20457/20 "2023-12-22T16:12:38Z")
What password i have to give ? ---
**Author:** ![Jarin\_James](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/jarin_james/32/3372_2.png) [@Jarin\_James](https://developer.sailpoint.com/discuss/u/Jarin_James)\ **Post date:** [December 26, 2023, 6:31am UTC](https://developer.sailpoint.com/discuss/t/active-directory-connector/20457/21 "2023-12-26T06:31:46Z")
Hi @samarthsharma , Please open a new thread mentioning your issue [Next page](https://developer.sailpoint.com/discuss/t/active-directory-connector/20457.md?page=2)