# Account Correlation

**URL:** <https://developer.sailpoint.com/discuss/t/account-correlation/67997>\
**Category:** SHF Discussion and Questions\
**Tags:** accounts, identity-security-cloud\
**Created:** [June 21, 2024, 3:17pm UTC](https://developer.sailpoint.com/discuss/t/account-correlation/67997 "2024-06-21T15:17:59Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![kaiolima](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/kaiolima/32/7226_2.png) [@kaiolima](https://developer.sailpoint.com/discuss/u/kaiolima)\
**Post date:** [June 21, 2024, 3:17pm UTC](https://developer.sailpoint.com/discuss/t/account-correlation/67997/1 "2024-06-21T15:17:59Z")

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The account “XXXXXX” in AD was created by IdentityNow, but has no correlated identity. I’m checking why there is no identity for this account. She ended up being orphaned in AD

 ![1](https://global.discourse-cdn.com/sailpoint/original/2X/3/3e1aecc0d26a9df9899c8ea8b4b21093447abc3a.jpeg)

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**Author:** ![originalmths](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/originalmths/32/4128_2.png) [@originalmths](https://developer.sailpoint.com/discuss/u/originalmths)\
**Post date:** [June 21, 2024, 3:48pm UTC](https://developer.sailpoint.com/discuss/t/account-correlation/67997/2 "2024-06-21T15:48:17Z")

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Esse erro é por conta de que o Sailpoint está removendo o Domain Users e o AD não permite essa remoção.

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**Author:** ![ipobeidi](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/ipobeidi/32/16000_2.png) [@ipobeidi](https://developer.sailpoint.com/discuss/u/ipobeidi)\
**Post date:** [June 21, 2024, 3:55pm UTC](https://developer.sailpoint.com/discuss/t/account-correlation/67997/3 "2024-06-21T15:55:35Z")

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Hey @kaiolima , why is ISC trying to remove Domain users, as pointed, this operation is not possible.  
Have you invistigate the why?

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**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\
**Post date:** [August 20, 2024, 3:56pm UTC](https://developer.sailpoint.com/discuss/t/account-correlation/67997/4 "2024-08-20T15:56:35Z")

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