# Account Claiming and Account Recovery for AD

**URL:** <https://developer.sailpoint.com/discuss/t/account-claiming-and-account-recovery-for-ad/200930>\
**Category:** SHF Discussion and Questions\
**Tags:** sailpoint-identity-security, provisioning\
**Created:** [March 30, 2026, 6:16pm UTC](https://developer.sailpoint.com/discuss/t/account-claiming-and-account-recovery-for-ad/200930 "2026-03-30T18:16:16Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![swcoleman](https://avatars.discourse-cdn.com/v4/letter/s/76d3ee/32.png) [@swcoleman](https://developer.sailpoint.com/discuss/u/swcoleman)\
**Post date:** [March 30, 2026, 6:16pm UTC](https://developer.sailpoint.com/discuss/t/account-claiming-and-account-recovery-for-ad/200930/1 "2026-03-30T18:16:16Z")

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> ‼ Please be sure you’ve read the [docs](https://developer.sailpoint.com/idn/docs/) and [API specs](https://developer.sailpoint.com/idn/api/getting-started) before asking for help. Also, please be sure you’ve [searched](https://developer.sailpoint.com/discuss/search?expanded=true) the forum for your answer before you create a new topic.

## Is anyone using ISC for AD account claiming or account recovery?

- We are using ISC with Entra authentication.
- We are licensed for password management, but it’s not implemented yet.
- We are getting personal email and phone from HR.

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**Author:** ![iamnithesh](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/iamnithesh/32/42445_2.png) [@iamnithesh](https://developer.sailpoint.com/discuss/u/iamnithesh)\
**Post date:** [March 30, 2026, 6:31pm UTC](https://developer.sailpoint.com/discuss/t/account-claiming-and-account-recovery-for-ad/200930/2 "2026-03-30T18:31:08Z")

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This might help you

> [@Send Password Reset Email During Joiner Workflow](https://developer.sailpoint.com/discuss/t/send-password-reset-email-during-joiner-workflow/188206/2):
>
> Hey @vic_rinkenberger ! We had a similar requirement that might help in your situation. This solution is assuming 2 things: You are getting the personal email from your HR source The identity profile is setup with [pass-through authentication (PTA)](https://documentation.sailpoint.com/saas/help/common/pta.html?h=pas) to the intended AD source Map the personalEmail you receive from your authoritative source to the personalEmail attribute in the identity profile. In your workflow, you can get the identity that is being onboarded and use the [Send Email](https://documentation.sailpoint.com/saas/help/workflows/workflow-actions.html#send-email) actio…

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**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\
**Post date:** [May 29, 2026, 6:31pm UTC](https://developer.sailpoint.com/discuss/t/account-claiming-and-account-recovery-for-ad/200930/3 "2026-05-29T18:31:48Z")

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