# Account Aggregation not working for Web Service connector

**URL:** <https://developer.sailpoint.com/discuss/t/account-aggregation-not-working-for-web-service-connector/186959>\
**Category:** IIQ Discussion and Questions\
**Tags:** webservice-connector, workflows, identityiq, roles, apis\
**Created:** [November 3, 2025, 5:33am UTC](https://developer.sailpoint.com/discuss/t/account-aggregation-not-working-for-web-service-connector/186959 "2025-11-03T05:33:52Z")\
**Posts on this page:** 16\
**Page:** 1

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**Author:** ![rishavghoshacc](https://avatars.discourse-cdn.com/v4/letter/r/dc4da7/32.png) [@rishavghoshacc](https://developer.sailpoint.com/discuss/u/rishavghoshacc)\
**Post date:** [November 3, 2025, 5:33am UTC](https://developer.sailpoint.com/discuss/t/account-aggregation-not-working-for-web-service-connector/186959/1 "2025-11-03T05:33:52Z")

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Hi all,

I am trying to onboard a Web service App. The Test connection is successful but I am facing issue when setting up the Account aggregation.

1. The preview showed data once but isnt showing anything since then
2. The response mapping is done and I am also getting response on PostMan

What am I missing?

Thanks in advance.

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**Author:** ![kumarSinghM](https://avatars.discourse-cdn.com/v4/letter/k/ecb155/32.png) [@kumarSinghM](https://developer.sailpoint.com/discuss/u/kumarSinghM)\
**Post date:** [November 3, 2025, 5:44am UTC](https://developer.sailpoint.com/discuss/t/account-aggregation-not-working-for-web-service-connector/186959/2 "2025-11-03T05:44:14Z")

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What error are you getting in logs while doing aggregation ?

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<div class="post-metadata">

**Author:** ![rishavghoshacc](https://avatars.discourse-cdn.com/v4/letter/r/dc4da7/32.png) [@rishavghoshacc](https://developer.sailpoint.com/discuss/u/rishavghoshacc)\
**Post date:** [November 3, 2025, 8:14am UTC](https://developer.sailpoint.com/discuss/t/account-aggregation-not-working-for-web-service-connector/186959/3 "2025-11-03T08:14:57Z")

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@kumarSinghM I can see one attribute “name“ through the preview but can not see the other attribute which are ID(integer), type(String)

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**Author:** ![zeel\_sinojia](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/zeel_sinojia/32/13666_2.png) [@zeel\_sinojia](https://developer.sailpoint.com/discuss/u/zeel_sinojia)\
**Post date:** [November 3, 2025, 8:22am UTC](https://developer.sailpoint.com/discuss/t/account-aggregation-not-working-for-web-service-connector/186959/4 "2025-11-03T08:22:58Z")

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If you’re getting ID and type in the response through Postman, most likely the issue is response mapping.

Could you please provide the response structure of the endpoint and information on how have you configured the response mapping in SailPoint?

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**Author:** ![kumarSinghM](https://avatars.discourse-cdn.com/v4/letter/k/ecb155/32.png) [@kumarSinghM](https://developer.sailpoint.com/discuss/u/kumarSinghM)\
**Post date:** [November 3, 2025, 8:36am UTC](https://developer.sailpoint.com/discuss/t/account-aggregation-not-working-for-web-service-connector/186959/5 "2025-11-03T08:36:51Z")

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Please check the configuration and response mapping and other parameters.

Thanks

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**Author:** ![rishavghoshacc](https://avatars.discourse-cdn.com/v4/letter/r/dc4da7/32.png) [@rishavghoshacc](https://developer.sailpoint.com/discuss/u/rishavghoshacc)\
**Post date:** [November 3, 2025, 9:37am UTC](https://developer.sailpoint.com/discuss/t/account-aggregation-not-working-for-web-service-connector/186959/6 "2025-11-03T09:37:24Z")

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@zeel_sinojia Below is the response from the API

```auto
[

    {

        "id": 1,

        "name": "The Russian",

        "type": "fiction",

        "available": true

    },

    {

        "id": 3,

        "name": "The Vanishing Half",

        "type": "fiction",

        "available": true

    },

    {

        "id": 4,

        "name": "The Midnight Library",

        "type": "fiction",

        "available": true

    },

   

]

```

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<div class="post-metadata">

**Author:** ![zeel\_sinojia](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/zeel_sinojia/32/13666_2.png) [@zeel\_sinojia](https://developer.sailpoint.com/discuss/u/zeel_sinojia)\
**Post date:** [November 3, 2025, 9:38am UTC](https://developer.sailpoint.com/discuss/t/account-aggregation-not-working-for-web-service-connector/186959/7 "2025-11-03T09:38:24Z")

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> [@rishavghoshacc](#):
>
> ponse from the AP

Could you also share the snapshot of response mapping?

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<div class="post-metadata">

**Author:** ![rishavghoshacc](https://avatars.discourse-cdn.com/v4/letter/r/dc4da7/32.png) [@rishavghoshacc](https://developer.sailpoint.com/discuss/u/rishavghoshacc)\
**Post date:** [November 3, 2025, 10:13am UTC](https://developer.sailpoint.com/discuss/t/account-aggregation-not-working-for-web-service-connector/186959/8 "2025-11-03T10:13:23Z")

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@zeel_sinojia

 ![image](https://global.discourse-cdn.com/sailpoint/original/3X/f/4/f443e824faa90bcb737766e75f0512145bc5420b.png)

 ![image](https://global.discourse-cdn.com/sailpoint/original/3X/9/8/9834e84754a5b6b15c90ab0e9652145c8d01dbb2.png)

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<div class="post-metadata">

**Author:** ![zeel\_sinojia](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/zeel_sinojia/32/13666_2.png) [@zeel\_sinojia](https://developer.sailpoint.com/discuss/u/zeel_sinojia)\
**Post date:** [November 3, 2025, 10:26am UTC](https://developer.sailpoint.com/discuss/t/account-aggregation-not-working-for-web-service-connector/186959/9 "2025-11-03T10:26:23Z")

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Hmm, find it weird that you can see name but not the `id` and `type`.

1. Could you add `type` attribute here in the response mapping and account schema?
2. Are there any `AfterOperation` or `Customization` Rules configured for this app?

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**Author:** ![uday\_kilambi](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/uday_kilambi/32/31482_2.png) [@uday\_kilambi](https://developer.sailpoint.com/discuss/u/uday_kilambi)\
**Post date:** [November 3, 2025, 4:12pm UTC](https://developer.sailpoint.com/discuss/t/account-aggregation-not-working-for-web-service-connector/186959/10 "2025-11-03T16:12:15Z")

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Hi @rishavghoshacc ,

Try updating the schema attribute type as int for the ID attribute

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<div class="post-metadata">

**Author:** ![rishavghoshacc](https://avatars.discourse-cdn.com/v4/letter/r/dc4da7/32.png) [@rishavghoshacc](https://developer.sailpoint.com/discuss/u/rishavghoshacc)\
**Post date:** [November 4, 2025, 4:22am UTC](https://developer.sailpoint.com/discuss/t/account-aggregation-not-working-for-web-service-connector/186959/11 "2025-11-04T04:22:07Z")

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@zeel_sinojia I have already tried that before in place of “id”. It seems that as soon as I add “id“ or “type“ in the mapping and the schema, the preview does not show anything

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<div class="post-metadata">

**Author:** ![rishavghoshacc](https://avatars.discourse-cdn.com/v4/letter/r/dc4da7/32.png) [@rishavghoshacc](https://developer.sailpoint.com/discuss/u/rishavghoshacc)\
**Post date:** [November 4, 2025, 4:22am UTC](https://developer.sailpoint.com/discuss/t/account-aggregation-not-working-for-web-service-connector/186959/12 "2025-11-04T04:22:29Z")

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@uday_kilambi Tried that. It seems that as soon as I add “id“ or “type“ in the mapping and the schema, the preview does not show anything

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<div class="post-metadata">

**Author:** ![sagr0812](https://avatars.discourse-cdn.com/v4/letter/s/ac91a4/32.png) [@sagr0812](https://developer.sailpoint.com/discuss/u/sagr0812)\
**Post date:** [November 4, 2025, 5:35am UTC](https://developer.sailpoint.com/discuss/t/account-aggregation-not-working-for-web-service-connector/186959/13 "2025-11-04T05:35:41Z")

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@rishavghoshacc  
Just an quick fix to try on changing the attribute  
→ Use user\_id instead of id  
→ Use user\_type instead of type  
Then set user\_id as integer in the Account Schema (and make it the Identity Attribute if needed).  
Update the Response Mapping accordingly, save, and test the preview again.

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<div class="post-metadata">

**Author:** ![rishavghoshacc](https://avatars.discourse-cdn.com/v4/letter/r/dc4da7/32.png) [@rishavghoshacc](https://developer.sailpoint.com/discuss/u/rishavghoshacc)\
**Post date:** [November 4, 2025, 5:52am UTC](https://developer.sailpoint.com/discuss/t/account-aggregation-not-working-for-web-service-connector/186959/14 "2025-11-04T05:52:54Z")

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@sagr0812 @zeel_sinojia @kumarSinghM @uday_kilambi I suddenly see this is working today. I haven’t mad any changes to the configuration at all

 ![image](https://global.discourse-cdn.com/sailpoint/original/3X/7/6/76432e4a54ab36572864205bd702dfbeca41b742.png)

Any reason why this might be happening?

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<div class="post-metadata">

**Author:** ![sagr0812](https://avatars.discourse-cdn.com/v4/letter/s/ac91a4/32.png) [@sagr0812](https://developer.sailpoint.com/discuss/u/sagr0812)\
**Post date:** [November 4, 2025, 6:11am UTC](https://developer.sailpoint.com/discuss/t/account-aggregation-not-working-for-web-service-connector/186959/15 "2025-11-04T06:11:38Z")

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@rishavghoshacc Good to know! Might have just been a transient connector or caching issue.

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**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\
**Post date:** [January 3, 2026, 6:11am UTC](https://developer.sailpoint.com/discuss/t/account-aggregation-not-working-for-web-service-connector/186959/16 "2026-01-03T06:11:47Z")

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Closed on January 3, 2026, 6:11am UTC

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