# Access Requests || Global Reminders and escalations API

**URL:** <https://developer.sailpoint.com/discuss/t/access-requests-global-reminders-and-escalations-api/31717>\
**Category:** SHF Discussion and Questions\
**Tags:** apis, identity-security-cloud\
**Created:** [February 22, 2024, 3:26pm UTC](https://developer.sailpoint.com/discuss/t/access-requests-global-reminders-and-escalations-api/31717 "2024-02-22T15:26:50Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![ahmednasr](https://avatars.discourse-cdn.com/v4/letter/a/dbc845/32.png) [@ahmednasr](https://developer.sailpoint.com/discuss/u/ahmednasr)\
**Post date:** [February 22, 2024, 3:26pm UTC](https://developer.sailpoint.com/discuss/t/access-requests-global-reminders-and-escalations-api/31717/1 "2024-02-22T15:26:50Z")

</div>

Hello All,

Iam trying to configure global reminders and escalations through v3 APIs using update access request configuration API but iam getting error 400 bad request even while trying with the same example provided in sailpoint documentation.

```json
{
  "approvalsMustBeExternal": true,
  "autoApprovalEnabled": false,
  "requestOnBehalfOfConfig": {
    "allowRequestOnBehalfOfAnyoneByAnyone": false,
    "allowRequestOnBehalfOfEmployeeByManager": true
  },
  "approvalReminderAndEscalationConfig": {
    "daysUntilEscalation": 0,
    "daysBetweenReminders": 0,
    "maxReminders": 1,
    "fallbackApproverRef": {
      "type": "IDENTITY",
      "id": "5168015d32f890ca15812c9180835d2e",
      "name": "Ahmed Nasr",
      "email": "ahmed.nasr@qqqq.com"
    }
  },
  "entitlementRequestConfig": {
    "allowEntitlementRequest": true,
    "requestCommentsRequired": false,
    "deniedCommentsRequired": false,
    "grantRequestApprovalSchemes": "entitlementOwner, sourceOwner, manager, workgroup:2c918084660f45d6016617daa9210584"
  }
}

```

any idea what is missed or what to be changed ?

---

<div class="post-metadata">

**Author:** ![zachm117](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/zachm117/32/3883_2.png) [@zachm117](https://developer.sailpoint.com/discuss/u/zachm117)\
**Post date:** [February 22, 2024, 4:23pm UTC](https://developer.sailpoint.com/discuss/t/access-requests-global-reminders-and-escalations-api/31717/2 "2024-02-22T16:23:48Z")

</div>

Hi Ahmed!

What values are you trying to change with this call? Can you add your current Access Request Configuration?

Thank you,

- Zach

---

<div class="post-metadata">

**Author:** ![RAKGDS](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/rakgds/32/2795_2.png) [@RAKGDS](https://developer.sailpoint.com/discuss/u/RAKGDS)\
**Post date:** [February 23, 2024, 8:00am UTC](https://developer.sailpoint.com/discuss/t/access-requests-global-reminders-and-escalations-api/31717/3 "2024-02-23T08:00:46Z")

</div>

Hi Ahmed,  
Are you able to do a get access request and then change values and do the PUT opearation? I am not seeing any issue while updating the same.

 ![image](https://global.discourse-cdn.com/sailpoint/original/2X/f/f9043a0a8d80a46d1643e67cb78578a159713233.png)

---

<div class="post-metadata">

**Author:** ![iamnithesh](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/iamnithesh/32/42445_2.png) [@iamnithesh](https://developer.sailpoint.com/discuss/u/iamnithesh)\
**Post date:** [February 23, 2024, 12:47pm UTC](https://developer.sailpoint.com/discuss/t/access-requests-global-reminders-and-escalations-api/31717/4 "2024-02-23T12:47:30Z")

</div>

> [@ahmednasr](#):
>
> “name”: “Ahmed Nasr”,  
> “email”: “[ahmed.nasr@qqqq.com](mailto:ahmed.nasr@qqqq.com)”

Try after removing these 2 from `fallbackApproverRef`

And a number for `daysUntilEscalation` instead of 0

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\
**Post date:** [April 23, 2024, 12:48pm UTC](https://developer.sailpoint.com/discuss/t/access-requests-global-reminders-and-escalations-api/31717/5 "2024-04-23T12:48:14Z")

</div>

This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.