# Access request in Pending state

**URL:** <https://developer.sailpoint.com/discuss/t/access-request-in-pending-state/199180>\
**Category:** SHF Discussion and Questions\
**Tags:** identity-security-cloud\
**Created:** [March 11, 2026, 7:00am UTC](https://developer.sailpoint.com/discuss/t/access-request-in-pending-state/199180 "2026-03-11T07:00:52Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![AllIT](https://avatars.discourse-cdn.com/v4/letter/a/c89c15/32.png) [@AllIT](https://developer.sailpoint.com/discuss/u/AllIT)\
**Post date:** [March 11, 2026, 7:00am UTC](https://developer.sailpoint.com/discuss/t/access-request-in-pending-state/199180/1 "2026-03-11T07:00:52Z")

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Hello Mate,

Recently In Sandbox ISC the status of the access request is in pending status and it not getting complete even after the approval is completed. It is happening with all the access requests.

Kindly find the below screen shot

 ![Screenshot11](https://global.discourse-cdn.com/sailpoint/original/3X/c/3/c391e9a79cb9dee4634f5554d8c84ae419f3335f.png)

 ![Screenshot 12](https://global.discourse-cdn.com/sailpoint/original/3X/9/6/96b6794063aadf70df5dac7c2248a76395031973.png)

Thanks,  
Anirban

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**Author:** ![suraj\_gorle](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/suraj_gorle/32/35158_2.png) [@suraj\_gorle](https://developer.sailpoint.com/discuss/u/suraj_gorle)\
**Post date:** [March 11, 2026, 7:14am UTC](https://developer.sailpoint.com/discuss/t/access-request-in-pending-state/199180/2 "2026-03-11T07:14:49Z")

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> [@AllIT](#):
>
> Thanks,  
> Anirban

Hi @AllIT ,

Which source you are using ? Have you enable provisioning for the source ?

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**Author:** ![Deepak\_Chaudhary](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/deepak_chaudhary/32/34380_2.png) [@Deepak\_Chaudhary](https://developer.sailpoint.com/discuss/u/Deepak_Chaudhary)\
**Post date:** [March 11, 2026, 8:17am UTC](https://developer.sailpoint.com/discuss/t/access-request-in-pending-state/199180/3 "2026-03-11T08:17:33Z")

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it indicates a breakdown from the approval engine to the provisioning engine.

Have you tested this via API? kindly validate if some errors shown then you can go from there.

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**Author:** ![agoyal27](https://sea1.discourse-cdn.com/sailpoint/discuss/user_avatar/developer.sailpoint.com/agoyal27/32/41747_2.png) [@agoyal27](https://developer.sailpoint.com/discuss/u/agoyal27)\
**Post date:** [March 11, 2026, 12:47pm UTC](https://developer.sailpoint.com/discuss/t/access-request-in-pending-state/199180/4 "2026-03-11T12:47:06Z")

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Hi @AllIT ,

With my experience on this, below could be the possible causes:-

1. Source configuration is incorrect.

2. Check if VA associated are correctly configured.

3. If this is still the case, please close the request which is through API only. UI will not work:-

[https://developer.sailpoint.com/docs/api/v2025/close-access-request](https://developer.sailpoint.com/docs/api/v2025/close-access-request)

Hope this helps.

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**Author:** ![system](https://global.discourse-cdn.com/sailpoint/original/2X/f/f2136700ed5e3703e0b85e02f6be799dacca7735.png) [@system](https://developer.sailpoint.com/discuss/u/system)\
**Post date:** [May 10, 2026, 12:47pm UTC](https://developer.sailpoint.com/discuss/t/access-request-in-pending-state/199180/5 "2026-05-10T12:47:42Z")

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